PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dillards and Kohls as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


Dillards and Kohls Overview

Total reviews
Company responses
Issues resolved

Kohls was first mentioned on PissedConsumer on Dec 3, 2007 and since then this brand received 1505 reviews. It is 1361 reviews more than Dillards received since Oct 26, 2009. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Dillards customer support team and Kohls customer service.

Dillards and Kohls Consumer Ratings

260 out of 2297 in Footwear and Clothing category
54 out of 482 in Supermarkets and Malls category
Customer service
190 in category
61 in category
Exchange, Refund and Cancellation Policy
193 in category
44 in category
270 in category
57 in category

Dillards and Kohls Rating Details

Customer service
1.8 (48 reviews)
1.5 (521 reviews)
Reviewer's quote

Anyone has better customer service Nordstrom would in a heartbeat, Neiman Marcus, even eBay would guarantee a purchase at $1100. 00. I will never shop Dillards again they are truly AWFUL at backing what they sell, and they know it, that is why the sales girl wouldn't allow me to really even look at...

Michelle L

I have called customer service many times and they take no responsibility to get in contact with me. I am canceling my credit card with them I will no longer shop at Kohl's and I will spread the word of how they will not help a customer that has always paid on time until a mistake was made. I did...

Exchange, Refund and Cancellation Policy
1.8 (45 reviews)
2 (416 reviews)
Reviewer's quote

...I waited and waited for a refund. Even got an email that said they had received my return and issued a refund. I found no refund anywhere and called their helpline...

Shana M

I will NEVER shop at Kohl's ever again!!! On Thursday, January 23, 2020, I had the most miserable experience trying to exchange three pairs of pants for smaller sizes of the same identical model at the Mays Landing, NJ store. The associate seemed confused from the outset, and at least three times...

Scott H
2.5 (43 reviews)
2.1 (461 reviews)
Reviewer's quote

...One thing is, since Dillards card has been taken over by Wells Fargo, the website has become less user friendly. It is a tad bit slower and not as easy to use. I miss the older user interface..


A horrible website...


Dillards and Kohls Pros and Cons

  • Dillards department store
  • Usual lady at clarins the sweet one with the brunette hair
  • Sales associate
  • Good deals
  • Shopping there
  • Pathetic
  • Customer service
  • Return policy
  • Very poor customer service
  • Customer service
  • Online ordering
  • Employees and management

Dillards and Kohls Most Positive Reviews

Top rated reviews

We were in the Richland Mall in waco, Tx today. I had the pleasure of meeting the most polite, courteous, and knowledge...


Janice is a super manager, who serves customers with returns and exchanges. She was very patient with me and helped me...

Dillards and Kohls Most Critical Reviews

Lowest rated reviews

The rude employees at the clinique area were applying makeup to someone and totally ignored me. There were at least 5...


For my upcoming wedding, I searched all over for a pair of shoes for my mother. She is very picky on what shoes she'll...

Dillards and Kohls Latest Reviews

Recent published reviews

I really like shopping in your store. But sometimes I have to order online. Recently I found several dresses that were...

Read all 144 reviews

I will NEVER shop at Kohl's ever again!!! On Thursday, January 23, 2020, I had the most miserable experience trying to...

Read all 1505 reviews

Dillards and Kohls Products and Services

Most reviewed product and services
  • Dillards Manager (26 reviews)
  • Dillards Customer Care (16 reviews)
  • Dillards Account (10 reviews)
  • Kohls Customer Care (174 reviews)
  • Kohls Shipping Service (105 reviews)
  • Kohls Credit Card (81 reviews)