PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dillards and JJsHouse as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


Dillards and JJsHouse Overview

Total reviews
Company responses
Issues resolved

JJsHouse was first mentioned on PissedConsumer on Sep 1, 2011 and since then this brand received 901 reviews. It is 757 reviews more than Dillards received since Oct 26, 2009. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Dillards customer support team and JJsHouse customer service.

Dillards and JJsHouse Consumer Ratings

260 out of 2297 in Footwear and Clothing category
11 out of 111 in Weddings category
Customer service
190 in category
9 in category
270 in category
11 in category
Product or Service Quality
190 in category
8 in category

Dillards and JJsHouse Rating Details

Customer service
1.8 (48 reviews)
1.3 (360 reviews)
Reviewer's quote

Anyone has better customer service Nordstrom would in a heartbeat, Neiman Marcus, even eBay would guarantee a purchase at $1100. 00. I will never shop Dillards again they are truly AWFUL at backing what they sell, and they know it, that is why the sales girl wouldn't allow me to really even look at...

Michelle L

They said customer service was busy and to leave my phone number and what I needed. I need a Return Authorization to return a dress that doesnt fit properly..

2.5 (43 reviews)
2.2 (303 reviews)
Reviewer's quote

...One thing is, since Dillards card has been taken over by Wells Fargo, the website has become less user friendly. It is a tad bit slower and not as easy to use. I miss the older user interface..


...JJ's website states the following "JJ's House will issue a full refund including shipping for any damaged, defective, or mis-shipped items. " This is a defective order. It is not like the dresses are just a little off they are no where close to the same color...

Abigail D
Product or Service Quality
2.2 (41 reviews)
1.6 (320 reviews)
Reviewer's quote

...I will never buy another product of yours and will not recommend your product..

Michelle S

...This company truly sucks and has horrible meaning no customer service..

Joslyn C

Dillards and JJsHouse Pros and Cons

  • Dillards department store
  • Usual lady at clarins the sweet one with the brunette hair
  • Sales associate
  • Prices
  • Fast delivery
  • Original designs
  • Customer service
  • Return policy
  • Very poor customer service
  • Horrible customer service
  • Return policy
  • Return policy and customer service

Dillards and JJsHouse Most Positive Reviews

Top rated reviews

We were in the Richland Mall in waco, Tx today. I had the pleasure of meeting the most polite, courteous, and knowledge...


The dress I saw and fell in love with was a gorgeous dress on jjs site. When I received the dress it did not look...

Dillards and JJsHouse Most Critical Reviews

Lowest rated reviews

The rude employees at the clinique area were applying makeup to someone and totally ignored me. There were at least 5...


Well those you who think you want JJ's House to make a dress for you...THINK again. They say it is "Made to order", NO...

Dillards and JJsHouse Latest Reviews

Recent published reviews

I really like shopping in your store. But sometimes I have to order online. Recently I found several dresses that were...

Read all 144 reviews

I think you may have he wrong person, I’m not Shatima
I don’t have an issue with J&J house. I asked them if I could...

Read all 901 reviews

Dillards and JJsHouse Products and Services

Most reviewed product and services
  • Dillards Manager (26 reviews)
  • Dillards Customer Care (16 reviews)
  • Dillards Account (10 reviews)
  • Jjshouse Dress (385 reviews)
  • Jjshouse Shipping Service (101 reviews)
  • Jjshouse Wedding Dress (60 reviews)