PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Modells Sporting Goods and Dicks Sporting Goods as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Modells Sporting Goods
Dicks Sporting Goods

Modells Sporting Goods and Dicks Sporting Goods Overview

Total reviews
125
394
Company responses
3
0
Issues resolved
1
0

Modells Sporting Goods and Dicks Sporting Goods Consumer Ratings

Rank
27 out of 226 in Sport Equipment and Accessories category
38 out of 226 in Sport Equipment and Accessories category
Customer service
29 in category
30 in category
Exchange, Refund and Cancellation Policy
14 in category
20 in category
Product or Service Quality
17 in category
26 in category
Diversity of Products or Services
29 in category
33 in category

Modells Sporting Goods and Dicks Sporting Goods Rating Details

Customer service
1.4 (50 reviews)
1.3 (143 reviews)
Reviewer's quote

...THEY ARENT PICKING UP THEIR CUSTOMER SERVICE EITHER!!..

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I called in inside the store the lady gave me the customer service number and told me that Stanley was coming back out to get my items After waiting another 5 minutes I called back into the store. Stanley told me he doesn't know why she said that he was coming back out. I told him I was going to...

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Exchange, Refund and Cancellation Policy
1.9 (43 reviews)
1.6 (65 reviews)
Reviewer's quote

...But Modells handled my problem gave me a refund. The new order was delivered and I was very happy with the clothing..

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...I received a pending cancellation number. I called first thing the next morning only to be told the order could not be canceled. The order was made after hours, called in within the hour to canceled, even though the order had not been processed...

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Product or Service Quality
2.1 (37 reviews)
1.6 (51 reviews)
Reviewer's quote

They sent wrong item and the only way to return is by talking to customer service. The wait time on the phone is 153 minutes..

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...Wow!!! They sell medium quality overpriced stuff anyway..

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Diversity of Products or Services
2.1 (36 reviews)
2 (84 reviews)
Reviewer's quote

...The customer services was terrible. nothing but corporate ***..

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...Last I heard from them was 7/31 and I've been follow up and the customer service just keep ignoring me!!! I would not have apply for their "reward" card if it's not because of the FREE services they promise and I did my end of the bargain. yet *** didn't seem to care on their end..

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Modells Sporting Goods and Dicks Sporting Goods Pros and Cons

Pros
  • Sales and promotions offered by the company
  • Good prices
  • Really good products and pricing
  • I would have rated 0 or minus stars if given the option
  • Variety of sports selection
  • Selection
Cons
  • Lack of customer service or follow through
  • Bad customer service
  • Bad attitude from manager
  • Customer service
  • Online customer service
  • Staff knowledge

Modells Sporting Goods and Dicks Sporting Goods Most Positive Reviews

Top rated reviews
5

No more issue. Thank you for your quick resolution. The clothes I ordered are wonderful.

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5

I purchased a Proform ZT4 back March 2014 from *** now discontinued. My treadmill ran for about 4 months. Suddenly the...

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5

For some reason I thought I had to pay to speak with someone in CS. When I hit the next button speak to a tech came up...

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5

i am a 44 yr old male,currently unemployed, and in my search for work I applied for a operations associate at ***...

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Modells Sporting Goods and Dicks Sporting Goods Most Critical Reviews

Lowest rated reviews
1

I placed an order for a jersey for my 10 year old son for Christmas on 12-15-2014. I never received a confirmation emai...

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1

Ordered in store on 9/20/14 and didn't receive as of 9/25/14. I did he on line chat to check status and was informed...

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1

I went to Modell's on Saturday about 9:30 am to pick up a packet of hand warmer. When I got to the cashier, there were...

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1

I bought a golf travel bag from the store at Posner Park, Davenport. It was priced at $179.99, which was on a red ticket...

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Modells Sporting Goods and Dicks Sporting Goods Latest Reviews

Recent published reviews
No votes

I want to know what happens to my model's gift card. Can I get my money back.

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No votes

The cart section wont open to allow me to purchase on your website for curb side pick up

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1

More than a month a half ago, I ordered two things from modells and only got the confirmation email. My things were...

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2

We purchased a mountain bike for my teenage daughter at *** for xmas this past year. While her new bike was in our...

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Modells Sporting Goods and Dicks Sporting Goods Products and Services

Most reviewed product and services
  • Modells Sporting Goods Shipping Service (21 reviews)
  • Modells Sporting Goods Customer Care (15 reviews)
  • Modells Sporting Goods Manager (13 reviews)
  • Dicks Sporting Goods Manager (46 reviews)
  • Dicks Sporting Goods Customer Care (45 reviews)
  • Dicks Sporting Goods Shipping Service (29 reviews)