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  • 0 ISSUES RESOLVED
  • 333 TOTAL REVIEWS
  • $130K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.6
Customer service
Staff
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Employee at register 2
  • Selection 2
  • I would have rated 0 or minus stars if given the option 2
  • Merchandise 2
  • Store manager 1

Customers don't like

  • Customer service20
  • Online customer service10
  • Customer service assistance7
  • Staff knowledge6
  • Return policy5
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Ll Bean

Footwear and Clothing
  • 1 ISSUES RESOLVED
  • 51 TOTAL REVIEWS
  • $2.5K CLAIMED LOSSES
  • $145 AVERAGE LOSS
2.3
Customer service
Staff
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Prodcut selection 2
  • Products 1
  • Some colors 1
  • Tall sizes 1
  • Theoretical size range offered 1

Customers don't like

  • Quality of products in decline6
  • Way it currently operates5
  • Poor customer service4
  • Does not stand behind product2
  • Too many popular products in continuous back order status2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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