PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dicks Sporting Goods and Gander Mountain as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Dicks Sporting Goods
Gander Mountain

Dicks Sporting Goods and Gander Mountain Overview

Total reviews
384
307
Company responses
0
0
Issues resolved
0
0

Dicks Sporting Goods was first mentioned on PissedConsumer on Nov 21, 2007 and since then this brand received 384 reviews. It is 77 reviews more than Gander Mountain received since Nov 24, 2009.

Dicks Sporting Goods and Gander Mountain Consumer Ratings

Rank
33 out of 260 in Sport Equipment and Accessories category
14 out of 238 in Hunting, Fishing and Camping category
Customer service
27 in category
15 in category
Staff
28 in category
12 in category
Website
31 in category
11 in category

Dicks Sporting Goods and Gander Mountain Rating Details

Customer service
1.3 (139 reviews)
1.5 (121 reviews)
Reviewer's quote

Since speaking with customer service havent hear from anyone regarding issue?..

Verlinda

...g up I took a closer look at the bottle and realized that the nozzle had a crack all the way down to the can That's why I did not work and employee or another customer must have dropped it or however happened I did not know but I was sold a faulty product. I went to return it at that time there was a 3-day return policy the manager was not friendly at all and told me that there's nothing that ...

PissedConsumer1709555
Staff
1.5 (113 reviews)
1.8 (75 reviews)
Reviewer's quote

Received gift and decided to exchange,when i walked n talked to staff about doing non receipt exchange due to it being a gift was told there would be no problem she also scanned the items and gave me prices 4 exchange. when I return to store later in the day to do the exchange [was using for school...

Verlinda

...I have talked to several people over past several months and each time I been told the parts have not been ordered due to staff turnover. You have actually have had the unit for two months and not all the parts are in. This has been going on for 6 months..

Kotaro
Website
1.9 (93 reviews)
2.4 (87 reviews)
Reviewer's quote

...I went to order a new putter, only to discover that in the fine print, on their website, these items aren't eligible for coupons and discounts. What a rip-off. I contacted Dick's customer service, and was told this fact...

PissedConsumer1197309

...Then I emailed you per your website – No response v. Then my last resort of tweeting on your public account. That is SAD..

Shunta

Dicks Sporting Goods and Gander Mountain Pros and Cons

Pros
  • I would have rated 0 or minus stars if given the option
  • Selection
  • Merchandise
  • I guess you could say the store is cleaned
  • Clean
  • Product
Cons
  • Customer service
  • Online customer service
  • Staff knowledge
  • Customer service
  • Poor response to complaint
  • Service

Dicks Sporting Goods and Gander Mountain Most Positive Reviews

Top rated reviews
5

I purchased a Proform ZT4 back March 2014 from *** now discontinued. My treadmill ran for about 4 months. Suddenly the...

5

Went to their store in o'fallon Il for a sale they were having. Took their flyer from the newspaper with me to assist...

Dicks Sporting Goods and Gander Mountain Most Critical Reviews

Lowest rated reviews
1

Ordered in store on 9/20/14 and didn't receive as of 9/25/14. I did he on line chat to check status and was informed...

1

My wife & I went to new Gander Mountain in Algonquin,Illinois,(on Randall Rd) to check out handguns looking for a p...

Dicks Sporting Goods and Gander Mountain Latest Reviews

Recent published reviews
1.8

1. get camping goods with spare parts 2. fishing dept is bad and not clean up and not dusted plus stock wrong maybe bad...

Read all 384 reviews
2.2

I bought an RV back in July and I am still waiting for parts and service. I have talked to several people over past...

Read all 307 reviews

Dicks Sporting Goods and Gander Mountain Products and Services

Most reviewed product and services
  • Dicks Sporting Goods Manager (45 reviews)
  • Dicks Sporting Goods Customer Care (41 reviews)
  • Dicks Sporting Goods Shipping Service (27 reviews)
  • Gander Mountain Customer Care (52 reviews)
  • Gander Mountain Manager (34 reviews)
  • Gander Mountain Cashier (10 reviews)