PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dicks Sporting Goods and Gander Mountain as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Dicks Sporting Goods
Gander Mountain

Dicks Sporting Goods and Gander Mountain Overview

Total reviews
398
311
Company responses
0
0
Issues resolved
0
0

Dicks Sporting Goods and Gander Mountain Consumer Ratings

Rank
42 out of 244 in Sport Equipment and Accessories category
17 out of 174 in Hunting, Fishing and Camping category
Customer service
35 in category
15 in category
Website
35 in category
14 in category
Diversity of Products or Services
40 in category
18 in category
Exchange, Refund and Cancellation Policy
24 in category
9 in category

Dicks Sporting Goods and Gander Mountain Rating Details

Customer service
1.3 (146 reviews)
1.5 (124 reviews)
Reviewer's quote

...The customer service is absolutely horrendous. Also, they are unwilling to provide the names of the persons who head customer service to elevate the issues..

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Gander mountain customer service operations katie is extremely unprofessional and rude and the manger rey shouldn't be a manger very unprofessional i didn't appreciate being laughed at or treated badly..

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Website
2 (99 reviews)
2.4 (88 reviews)
Reviewer's quote

...I went to order a new putter, only to discover that in the fine print, on their website, these items aren't eligible for coupons and discounts. What a rip-off. I contacted Dick's customer service, and was told this fact...

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...Then I emailed you per your website – No response v. Then my last resort of tweeting on your public account. That is SAD..

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Diversity of Products or Services
2 (86 reviews)
2.7 (96 reviews)
Reviewer's quote

...Last I heard from them was 7/31 and I've been follow up and the customer service just keep ignoring me!!! I would not have apply for their "reward" card if it's not because of the FREE services they promise and I did my end of the bargain. yet *** didn't seem to care on their end..

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...They stole from me where is my money? Products i returned? And they didnt give me a receipt for my transaction. My kids spent $326 on me for fathers day and gander mountain stole from me. If i do not get resolved by tomorrow i am taking legal actions againt them...

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Exchange, Refund and Cancellation Policy
1.6 (67 reviews)
2 (86 reviews)
Reviewer's quote

...I received a pending cancellation number. I called first thing the next morning only to be told the order could not be canceled. The order was made after hours, called in within the hour to canceled, even though the order had not been processed...

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Ordered pistol on Black Friday I've been lied to from everything down to being able to pick up purchase(which was paid for in full), then tried to get a refund. The process started in the second week of dec6now here it is the end of December and after being lied to and apologized to I have yet to...

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Dicks Sporting Goods and Gander Mountain Pros and Cons

Pros
  • I would have rated 0 or minus stars if given the option
  • Variety of sports selection
  • Selection
  • I guess you could say the store is cleaned
  • Clean
  • Product
Cons
  • Customer service
  • Online customer service
  • Staff knowledge
  • Customer service
  • Poor response to complaint
  • Service

Dicks Sporting Goods and Gander Mountain Most Positive Reviews

Top rated reviews
5

I purchased a Proform ZT4 back March 2014 from *** now discontinued. My treadmill ran for about 4 months. Suddenly the...

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5

Went to their store in o'fallon Il for a sale they were having. Took their flyer from the newspaper with me to assist...

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5

i am a 44 yr old male,currently unemployed, and in my search for work I applied for a operations associate at ***...

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5

My experience with Gander Mountain, both in-store and online in Montgomery, AL has been terrible. My first visit into...

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Dicks Sporting Goods and Gander Mountain Most Critical Reviews

Lowest rated reviews
1

Ordered in store on 9/20/14 and didn't receive as of 9/25/14. I did he on line chat to check status and was informed...

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1

My wife & I went to new Gander Mountain in Algonquin,Illinois,(on Randall Rd) to check out handguns looking for a p...

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1

I bought a golf travel bag from the store at Posner Park, Davenport. It was priced at $179.99, which was on a red ticket...

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1

Went to store on Quebec St. Ft Worth, TX. On a Friday. Wanted to order a gun found at another store and have shipped...

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Dicks Sporting Goods and Gander Mountain Latest Reviews

Recent published reviews
3.5

Didnt get any confirmation of order- received no email!

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1

After vowing to never spend money again with the company I received gift cards from a previous debacle of a situation....

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1.5

I three products from *** in the past three months. Two of the three products were missing components. I have called...

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No votes

What kind of laws on gift cards what kind of company turns away people who gift cards to use at a later date It should n...

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Dicks Sporting Goods and Gander Mountain Products and Services

Most reviewed product and services
  • Dicks Sporting Goods Customer Care (46 reviews)
  • Dicks Sporting Goods Manager (46 reviews)
  • Dicks Sporting Goods Shipping Service (29 reviews)
  • Gander Mountain Customer Care (52 reviews)
  • Gander Mountain Manager (35 reviews)
  • Gander Mountain Cashier (10 reviews)