PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dicks Sporting Goods and Gander Mountain as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Dicks Sporting Goods
Gander Mountain

Dicks Sporting Goods and Gander Mountain Overview

Total reviews 409 313
Company responses 0 0
Issues resolved 0 1

Dicks Sporting Goods and Gander Mountain Consumer Ratings

Rank
56 out of 282 in Sport Equipment and Accessories category
26 out of 204 in Hunting, Fishing and Camping category
Customer service
43 in category
22 in category
Website
47 in category
19 in category
Diversity of Products or Services
53 in category
19 in category
Exchange, Refund and Cancellation Policy
32 in category
13 in category

Dicks Sporting Goods and Gander Mountain Rating Details

Customer service
1.4 (153 reviews)
1.5 (125 reviews)
Reviewer's quote

*** Sporting Goods Rude and unprofessional customer service at register. Checkout staff is rude dont go there they cursing at customers, they dont know what they doing..

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Gander mountain customer service operations katie is extremely unprofessional and rude and the manger rey shouldn't be a manger very unprofessional i didn't appreciate being laughed at or treated badly..

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Website
2 (105 reviews)
2.4 (89 reviews)
Reviewer's quote

...I went to order a new putter, only to discover that in the fine print, on their website, these items aren't eligible for coupons and discounts. What a rip-off. I contacted Dick's customer service, and was told this fact...

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...Then I emailed you per your website – No response v. Then my last resort of tweeting on your public account. That is SAD..

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Diversity of Products or Services
2.1 (92 reviews)
2.6 (97 reviews)
Reviewer's quote

I three products from *** in the past three months. Two of the three products were missing components. I have called and emailed several times without any competent responses or follow-through...

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...They stole from me where is my money? Products i returned? And they didnt give me a receipt for my transaction. My kids spent $326 on me for fathers day and gander mountain stole from me. If i do not get resolved by tomorrow i am taking legal actions againt them...

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Exchange, Refund and Cancellation Policy
1.6 (72 reviews)
2 (87 reviews)
Reviewer's quote

...I received a pending cancellation number. I called first thing the next morning only to be told the order could not be canceled. The order was made after hours, called in within the hour to canceled, even though the order had not been processed...

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Ordered pistol on Black Friday I've been lied to from everything down to being able to pick up purchase(which was paid for in full), then tried to get a refund. The process started in the second week of dec6now here it is the end of December and after being lied to and apologized to I have yet to...

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Dicks Sporting Goods and Gander Mountain Pros and Cons

Pros
  • I would have rated 0 or minus stars if given the option
  • Variety of sports selection
  • Selection
  • I guess you could say the store is cleaned
  • Clean
  • Product
Cons
  • Customer service
  • Online customer service
  • Staff knowledge
  • Customer service
  • Poor response to complaint
  • Service

Dicks Sporting Goods and Gander Mountain Most Positive Reviews

Top rated reviews
5

I purchased a Proform ZT4 back March 2014 from *** now discontinued. My treadmill ran for about 4 months. Suddenly the...

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5

Went to their store in o'fallon Il for a sale they were having. Took their flyer from the newspaper with me to assist...

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5

i am a 44 yr old male,currently unemployed, and in my search for work I applied for a operations associate at ***...

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5

My experience with Gander Mountain, both in-store and online in Montgomery, AL has been terrible. My first visit into...

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Dicks Sporting Goods and Gander Mountain Most Critical Reviews

Lowest rated reviews
1

Ordered in store on 9/20/14 and didn't receive as of 9/25/14. I did he on line chat to check status and was informed...

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1

My wife & I went to new Gander Mountain in Algonquin,Illinois,(on Randall Rd) to check out handguns looking for a p...

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1

I bought a golf travel bag from the store at Posner Park, Davenport. It was priced at $179.99, which was on a red ticket...

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1

Went to store on Quebec St. Ft Worth, TX. On a Friday. Wanted to order a gun found at another store and have shipped...

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Dicks Sporting Goods and Gander Mountain Latest Reviews

Recent published reviews
2.5

I ordered online but havent received my order yet. Idk my tracking number either.Can you help me find and track my order...

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2

Purchased three used collector guns. They had minor grip damage and were very dirty. No complaint there as I liked them...

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5

Good afternoon, today me and my son went to *** in cranberry pa to buy athletic t ball pants. The excitement turned...

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1

As anyone who bought at Gander Mountain, and then fell stupid in buying a 'Protection Plan' which they issued under the...

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