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  • 0 ISSUES RESOLVED
  • 339 TOTAL REVIEWS
  • $130K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.5
Customer service
Staff
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • I would have rated 0 or minus stars if given the option 3
  • Employee at register 2
  • Merchandise 2
  • Selection 2
  • Store manager 1

Customers don't like

  • Customer service23
  • Online customer service11
  • Customer service assistance7
  • Staff knowledge6
  • Return policy5
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Fitbit

Gadgets and Accessories
  • 0 ISSUES RESOLVED
  • 51 TOTAL REVIEWS
  • $3K CLAIMED LOSSES
  • $158 AVERAGE LOSS
1.7
Customer service
Staff
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Relatively accurate monitor 3
  • Customer service is pleasant 2
  • Tracking steps and sleeo 2
  • Tracking steps and sleep 2
  • Worst 1

Customers don't like

  • No repairs after 12 month warranty5
  • Fitbit scripted emailed replies2
  • No repairs after 90 day warranty2
  • Quality of the band2
  • Tech support2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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