PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Diamond Resorts International and Wyndham Hotels And Resorts as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Diamond Resorts International
Wyndham Hotels And Resorts

Diamond Resorts International and Wyndham Hotels And Resorts Overview

Total reviews
263
498
Company responses
0
0
Issues resolved
3
1

Wyndham Hotels And Resorts was first mentioned on PissedConsumer on Jan 13, 2008 and since then this brand received 498 reviews. It is 235 reviews more than Diamond Resorts International received since Dec 18, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Diamond Resorts International customer support team than with Wyndham Hotels And Resorts customer service.

Diamond Resorts International and Wyndham Hotels And Resorts Consumer Ratings

Rank
242 out of 1794 in Hotels and Resorts category
189 out of 1794 in Hotels and Resorts category
Customer service
178 in category
139 in category
Staff
180 in category
147 in category
Exchange, Refund and Cancellation Policy
135 in category
104 in category

According to consumer ratings and reviews, Wyndham Hotels And Resorts ranks 53 points higher in the Hotels and Resorts category than Diamond Resorts International. People gave Diamond Resorts International 1.2 stars for Customer service criterion in Hotels and Resorts category and it is 235 points higher than the worst rated brand in this category. At the same time, Wyndham Hotels And Resorts was rated 1.5 stars for Customer service criterion in this category and it is 274 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Wyndham Hotels And Resorts has a higher rating than Diamond Resorts International. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Diamond Resorts International 1.3 stars and it is 67% greater than other in category. Wyndham Hotels And Resorts however was rated 1.5 stars and it is 75% greater than other in category.

Diamond Resorts International and Wyndham Hotels And Resorts Rating Details

Customer service
1.2 (121 reviews)
1.5 (193 reviews)
Reviewer's quote

...I called Diamond and spoke with someone in customer service who said we would be called back. We weren't. At this point, I think this is enough to hire a lawyer to get out of our contract...

Calan

...The customer service is horrendous on top of this. We this problem fixed now. We do not deserve to be ignored..

Quiana J
Staff
1.5 (115 reviews)
1.8 (176 reviews)
Reviewer's quote

...We rank him up with Mark! I hope Diamond doesn’t take this lightly, even if he sells a lot, it is due to the bulling and people writing bad reviews at a later date! We rank the resort staff a 5 and Eddy a -100..

Renee H

The staff offered some stale bacon that had been sitting for probably well over the safe limit and I had to take it due to needing substance so my head would stop spinning and my system could calm down. The danger Wyndhams sales reps put people like me in with health conditions to make that buck is...

Mike S
Exchange, Refund and Cancellation Policy
1.3 (110 reviews)
1.5 (152 reviews)
Reviewer's quote

I agreed to purchase a $2,500 sampler package at a DRI (Diamond Resorts International) temporary location on November 5, 2019 but then sent DRI a certified cancellation letter three days later (in compliance with FTC's Cooling Off Rule). Two weeks ago, I received a reply from DRI that they denied...

steven b

...I also told the clerk I expected a refund. Received an email earlier tonight that the refund was denied. Now it is not about the $133 refund, more about the fact that I should not be treated this way when I refused to stay in this hog hole...

william m

Diamond Resorts International and Wyndham Hotels And Resorts Pros and Cons

Pros
  • Little
  • Great vacation location
  • Our suite my problem was with the vacation sale department
  • Sheets and towels were white
  • Rooms are always clean and nice
  • Beautiful brochures
Cons
  • No product value
  • Fraudulent advertising
  • Beeing not honest
  • Customer service
  • Deception
  • Room was not clean and smells bad

Diamond Resorts International and Wyndham Hotels And Resorts Most Positive Reviews

Top rated reviews
5

My wife and I are platinum members (50,000 points +) When we arrived at the Desert Paradise Resort in Las Vegas we went...

5

Wow, I'm just shocked that somebody would get that low and audio record people they work with. I left jobs in the past w...

Diamond Resorts International and Wyndham Hotels And Resorts Most Critical Reviews

Lowest rated reviews
1

During our vacation to Vegas, we got invited for a presentation where we were offered a lifetime vacation. The sales per...

1

We signed on for a timeshare presentation in Las Vegas because we were PROMISED tickets to Donny and Marie, and these...

Diamond Resorts International and Wyndham Hotels And Resorts Latest Reviews

Recent published reviews
1

My husband is active military bought until one of their sampler plans due to the merger of Monarch Grand Vacations in...

Read all 263 reviews
1

My $500 yeti ice chest was stolen in the parking lot . We parked where there was a security camera.we also were...

Read all 498 reviews

Diamond Resorts International and Wyndham Hotels And Resorts Products and Services

Most reviewed product and services
  • Diamond Resorts International Vacation Ownership (90 reviews)
  • Diamond Resorts International Customer Care (33 reviews)
  • Diamond Resorts International Timeshare Selling (23 reviews)
  • Wyndham Hotels And Resorts Room (70 reviews)
  • Wyndham Hotels And Resorts Customer Care (47 reviews)
  • Wyndham Hotels And Resorts Sanitary Conditions (31 reviews)