PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Diamond Resorts International and Wyndham Hotels And Resorts as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Diamond Resorts International
Wyndham Hotels And Resorts

Diamond Resorts International and Wyndham Hotels And Resorts Overview

Total reviews
251
495
Company responses
0
0
Issues resolved
3
1

Wyndham Hotels And Resorts was first mentioned on PissedConsumer on Jan 13, 2008 and since then this brand received 495 reviews. It is 244 reviews more than Diamond Resorts International received since Dec 18, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Diamond Resorts International customer support team than with Wyndham Hotels And Resorts customer service.

Diamond Resorts International and Wyndham Hotels And Resorts Consumer Ratings

Rank
237 out of 1926 in Hotels and Resorts category
186 out of 1926 in Hotels and Resorts category
Customer service
177 in category
135 in category
Staff
183 in category
147 in category
Exchange, Refund and Cancellation Policy
136 in category
104 in category

According to consumer ratings and reviews, Wyndham Hotels And Resorts ranks 51 points higher in the Hotels and Resorts category than Diamond Resorts International. People gave Diamond Resorts International 1.2 stars for Customer service criterion in Hotels and Resorts category and it is 229 points higher than the worst rated brand in this category. At the same time, Wyndham Hotels And Resorts was rated 1.4 stars for Customer service criterion in this category and it is 271 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Wyndham Hotels And Resorts has a higher rating than Diamond Resorts International. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Diamond Resorts International 1.3 stars and it is 67% greater than other in category. Wyndham Hotels And Resorts however was rated 1.5 stars and it is 74% greater than other in category.

Diamond Resorts International and Wyndham Hotels And Resorts Rating Details

Customer service
1.2 (118 reviews)
1.4 (191 reviews)
Reviewer's quote

...On August 12th I finally get someone in the Customer Service Dept. in Las Vegas and she tells me she is submitting a form for me and I should be hearing from someone in 7 to 10 days. That's by the 21st to the 26th of August...

Dorilee C

...Customer Care offers poor service and no resolution at this time..

Paizlee
Staff
1.5 (112 reviews)
1.8 (174 reviews)
Reviewer's quote

...We rank him up with Mark! I hope Diamond doesn’t take this lightly, even if he sells a lot, it is due to the bulling and people writing bad reviews at a later date! We rank the resort staff a 5 and Eddy a -100..

Renee H

The staff offered some stale bacon that had been sitting for probably well over the safe limit and I had to take it due to needing substance so my head would stop spinning and my system could calm down. The danger Wyndhams sales reps put people like me in with health conditions to make that buck is...

Mike S
Exchange, Refund and Cancellation Policy
1.3 (107 reviews)
1.5 (152 reviews)
Reviewer's quote

Very aggresive and deceptive. My fiancee and i were in there for 8hrs. Our whole day of vacation. Diamond representitivecwas trying to sell us more points for $249,000. Then went down to $80,000,then went down to $50,000.The diamond reptesentitive had one of us sold while the other was not. The one...

PissedConsumer1705033

We called to complain to Wyndham and spoke to Ruben Back in May. We were upset because we were told by Devin Streeter, we could go to Disney for a whole week every year. When we tried to book this, We found out we did not have enough points. Ruben told us to send him an email with the info we...

Quiana J

Diamond Resorts International and Wyndham Hotels And Resorts Pros and Cons

Pros
  • Little
  • Great vacation location
  • Our suite my problem was with the vacation sale department
  • Sheets and towels were white
  • Rooms are always clean and nice
  • Beautiful brochures
Cons
  • No product value
  • Fraudulent advertising
  • Beeing not honest
  • Customer service
  • Deception
  • Room was not clean and smells bad

Diamond Resorts International and Wyndham Hotels And Resorts Most Positive Reviews

Top rated reviews
5

My wife and I are platinum members (50,000 points +) When we arrived at the Desert Paradise Resort in Las Vegas we went...

5

Wow, I'm just shocked that somebody would get that low and audio record people they work with. I left jobs in the past w...

Diamond Resorts International and Wyndham Hotels And Resorts Most Critical Reviews

Lowest rated reviews
1

During our vacation to Vegas, we got invited for a presentation where we were offered a lifetime vacation. The sales per...

1

We signed on for a timeshare presentation in Las Vegas because we were PROMISED tickets to Donny and Marie, and these...

Diamond Resorts International and Wyndham Hotels And Resorts Latest Reviews

Recent published reviews
1

All members should get together and file charges. We should all be able to Cancel our memberships until they go bankrupt...

Read all 251 reviews
2.3

Reserved two rooms for two nights on their website. When I checked in, they sent me to the wrong room and the key didn't...

Read all 495 reviews

Diamond Resorts International and Wyndham Hotels And Resorts Products and Services

Most reviewed product and services
  • Diamond Resorts International Vacation Ownership (85 reviews)
  • Diamond Resorts International Customer Care (31 reviews)
  • Diamond Resorts International Timeshare Selling (21 reviews)
  • Wyndham Hotels And Resorts Room (70 reviews)
  • Wyndham Hotels And Resorts Customer Care (47 reviews)
  • Wyndham Hotels And Resorts Sanitary Conditions (30 reviews)