PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Diamond Resorts International and Wyndham Hotels And Resorts as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Diamond Resorts International
Wyndham Hotels And Resorts

Diamond Resorts International and Wyndham Hotels And Resorts Overview

Total reviews 292 523
Company responses 0 0
Issues resolved 4 1

Diamond Resorts International and Wyndham Hotels And Resorts Consumer Ratings

Rank
259 out of 1348 in Hotels and Resorts category
206 out of 1348 in Hotels and Resorts category
Customer service
193 in category
146 in category
Exchange, Refund and Cancellation Policy
154 in category
114 in category
Value for money
189 in category
161 in category
Billing Practices
148 in category
93 in category

Diamond Resorts International and Wyndham Hotels And Resorts Rating Details

Customer service
1.2 (136 reviews)
1.5 (202 reviews)
Reviewer's quote

...Also, when we asked to speak to a supervisor, customer service told us a supervisor would be calling us in 48-72 hours. They haven't..

Read full review

...Cost me over $2000 for that week from *** Customer service was non-existent. Employees treated me like an intruder rather than a guest because I look different and have a different sounding name. Security interrogated me, publicly humiliated me, and staff lied to me on multiple occasions...

Read full review
Exchange, Refund and Cancellation Policy
1.3 (124 reviews)
1.5 (163 reviews)
Reviewer's quote

...They charged me twice on the change of the same destination and refuses to refund my money back. I have sent numerous email..

Read full review

Differences: 1) they charge your card at check-in order to get you to go to Owners update meetings only to refund the charge once you have made it all the way through the grueling meetings. Which are essentially sales meetings? This is at almost every vacation and they take up 5 or 6 hours! So...

Read full review
Value for money
1.4 (119 reviews)
1.5 (153 reviews)
Reviewer's quote

Go to Royal Lahaina's website and !Viola! you can book a room!!!! DIAMOND RESORT IS MANIPULATION AT ITS BEST! THEY STOP AT NOTHING UNTIL THE MONEY HAS BEEN EXCHANGED!!! THEY WILL SAY AND DO ANYTHING TO SELL YOU UNUSABLE CRAP POINTS, THEN YOU WILL NEVER SPEAK TO THE SAME PERSON AGAIN! IM MAD AT...

Read full review

...How is it in the United States this can continue to happen unchecked? Because money means more than decency, ethics, morals, and protecting individual rights. We have tried also to go on other vacations. IN 2 YEARS WE HAVE TRIED 11 TIMES TO GO ON VACATION WITH ONLY 1 SUCCESS STORY TO Destin...

Read full review
Billing Practices
1.4 (117 reviews)
1.7 (145 reviews)
Reviewer's quote

[If so, why is Diamond billing us for the maintenance fees?] He explained that our maintenance fees would be going up and in 10 years would be $18,000 a year. [Our fee this year actually went down. ] He showed us a "make-up" contract for 3500 points for only $16,000, as apparently we had been...

Read full review

...This company can get away with Deceptive trade practices that are federally regulated and it is scary. No one is here to protect us consumers. WE STOP PAYING...

Read full review

Diamond Resorts International and Wyndham Hotels And Resorts Pros and Cons

Pros
  • Little
  • Great vacation location
  • Our suite my problem was with the vacation sale department
  • Sheets and towels were white
  • Rooms are always clean and nice
  • Front desk staff
Cons
  • Fraudulent advertising
  • No product value
  • Beeing not honest
  • Customer service
  • Deception
  • Room was not clean and smells bad

Diamond Resorts International and Wyndham Hotels And Resorts Most Positive Reviews

Top rated reviews
5

My wife and I are platinum members (50,000 points +) When we arrived at the Desert Paradise Resort in Las Vegas we went...

Read full review
5

Wow, I'm just shocked that somebody would get that low and audio record people they work with. I left jobs in the past w...

Read full review
5

We are currently Gold members that attended a informational meeting while staying at the Desert Paradise in Las Vegas. I...

Read full review
5

Many things have happened. I.e, putting us up in a hotel where our room's toilet overflowed and they expected us to...

Read full review

Diamond Resorts International and Wyndham Hotels And Resorts Most Critical Reviews

Lowest rated reviews
1

During our vacation to Vegas, we got invited for a presentation where we were offered a lifetime vacation. The sales per...

Read full review
1

We signed on for a timeshare presentation in Las Vegas because we were PROMISED tickets to Donny and Marie, and these...

Read full review
1

Constant pressure sales tactics - they sucker you in to this sales presentation and won't let you leave until you cave...

Read full review
1

https://www.facebook.com/WyndhamHotelLiers Visit my site and Like the page. I have also been lied to and pressured into...

Read full review

Diamond Resorts International and Wyndham Hotels And Resorts Latest Reviews

Recent published reviews
1

rr
We began back in 2009 as Monarch Grand owners - mistake.
When Diamond 'bought', acquired, stole (however that transacti...

Read full review
3

Issue was resolved with a response from the company from an email that I sent directly to them.

Read full review
1.7

After hours of turning down time-share offers, a DRI customer rep said he wanted to make us happy. He walked through buy...

Read full review
No votes

I wanted to let you know that I have received a response from Wyndham Resorts as a reply to an email that I sent...

Read full review

Diamond Resorts International and Wyndham Hotels And Resorts Products and Services

Most reviewed product and services
  • Diamond Resorts International Vacation Ownership (99 reviews)
  • Diamond Resorts International Timeshare Selling (23 reviews)
  • Diamond Resorts International Vacation Package (15 reviews)
  • Wyndham Hotels And Resorts Room (73 reviews)
  • Wyndham Hotels And Resorts Sanitary Conditions (31 reviews)
  • Wyndham Hotels And Resorts Vacation Ownership (29 reviews)