PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Diamond Resorts International and Westgate Resorts as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Diamond Resorts International
Westgate Resorts

Diamond Resorts International and Westgate Resorts Overview

Total reviews
286
619
Company responses
0
0
Issues resolved
3
2

Diamond Resorts International and Westgate Resorts Consumer Ratings

Rank
251 out of 1249 in Hotels and Resorts category
183 out of 1249 in Hotels and Resorts category
Customer service
187 in category
128 in category
Exchange, Refund and Cancellation Policy
138 in category
120 in category
Value for money
181 in category
146 in category
Billing Practices
136 in category
94 in category

Diamond Resorts International and Westgate Resorts Rating Details

Customer service
1.2 (130 reviews)
1.5 (188 reviews)
Reviewer's quote

...Also, when we asked to speak to a supervisor, customer service told us a supervisor would be calling us in 48-72 hours. They haven't..

Read full review

Seriously unacceptable customer service at the front desk! Totally unprepared to greet customers. Nice smiles and pleasantry, but totally slow to lousy service. We waited 45-minutes to be checked in after previously waiting for 30 minutes to be told to come back later...

Read full review
Exchange, Refund and Cancellation Policy
1.3 (118 reviews)
1.4 (157 reviews)
Reviewer's quote

...They charged me twice on the change of the same destination and refuses to refund my money back. I have sent numerous email..

Read full review

...happy and beings they lied and mislead me into believing this was such a great package I contacted Westgate to cancel my vacation package and get my $200 refunded . They were very rude ! Refused to refund my money and really don't see any problem with their employees misleading , lying and scamming people!! I...

Read full review
Value for money
1.4 (113 reviews)
1.6 (118 reviews)
Reviewer's quote

...Had to scramble to find money for groceries. What kind of company does that?..

Read full review

...We cancelled it immediately although Westgate already had some of our money. We have received nothing from Westgate - no goods no services. They have not refunded the deposit and they continue to harass asking for more money for something that was cancelled more than one year ago...

Read full review
Billing Practices
1.4 (112 reviews)
1.7 (129 reviews)
Reviewer's quote

[If so, why is Diamond billing us for the maintenance fees?] He explained that our maintenance fees would be going up and in 10 years would be $18,000 a year. [Our fee this year actually went down. ] He showed us a "make-up" contract for 3500 points for only $16,000, as apparently we had been...

Read full review

I have only been dealing with these people for about 7 months and I am sick of them!!! They lie about everything!!! I want in on a lawsuit if there is going to be one!!!

Read full review

Diamond Resorts International and Westgate Resorts Pros and Cons

Pros
  • Little
  • Great vacation location
  • Vacationing
  • Location
  • Northing
  • Amenities
Cons
  • Fraudulent advertising
  • No product value
  • Beeing not honest
  • Poor customer service
  • Your pushy sales men that dont take no for answer
  • Pushy sales manager

Diamond Resorts International and Westgate Resorts Most Positive Reviews

Top rated reviews
5

My wife and I are platinum members (50,000 points +) When we arrived at the Desert Paradise Resort in Las Vegas we went...

Read full review
5

My husband and I went a month ago to Orlando wanted to see what knid of deal we could get.Honestly the first young man w...

Read full review
5

We are currently Gold members that attended a informational meeting while staying at the Desert Paradise in Las Vegas. I...

Read full review
5

I called to request a cruise booking, this was not a bad issue as I was pre booked for the cruise we had chosen.

I call...

Read full review

Diamond Resorts International and Westgate Resorts Most Critical Reviews

Lowest rated reviews
1

During our vacation to Vegas, we got invited for a presentation where we were offered a lifetime vacation. The sales per...

Read full review
1

When I called to reserve they told me to either change my dates or that there was nothing they could do to give me the...

Read full review
1

Constant pressure sales tactics - they sucker you in to this sales presentation and won't let you leave until you cave...

Read full review
1

We were in Branson,Mo. and wanted tickets to some shows. We were told that it would
be $156.00 for two shows. Then the...

Read full review

Diamond Resorts International and Westgate Resorts Latest Reviews

Recent published reviews
No votes

nrlies, manager another scam artist!

Read full review
No votes

Was not able to get my refund over the crises in the world per president of the United States flights suspended over...

Read full review
No votes

After attending a sales seminar with them we finally decided to do the sampler package and see how the system works and...

Read full review
1

We sat through a Westgate presentation and the promises all seemed very interesting. We did not proceed with buying a...

Read full review

Diamond Resorts International and Westgate Resorts Products and Services

Most reviewed product and services
  • Diamond Resorts International Vacation Ownership (95 reviews)
  • Diamond Resorts International Customer Care (34 reviews)
  • Diamond Resorts International Timeshare Selling (23 reviews)
  • Westgate Resorts Vacation Ownership (165 reviews)
  • Westgate Resorts Room (42 reviews)
  • Westgate Resorts Customer Care (31 reviews)