PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Diamond Resorts International and Westgate Resorts as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Diamond Resorts International
Westgate Resorts

Diamond Resorts International and Westgate Resorts Overview

Total reviews
263
616
Company responses
0
0
Issues resolved
3
2

Westgate Resorts was first mentioned on PissedConsumer on Jan 5, 2008 and since then this brand received 616 reviews. It is 353 reviews more than Diamond Resorts International received since Dec 18, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Diamond Resorts International customer support team than with Westgate Resorts customer service.

Diamond Resorts International and Westgate Resorts Consumer Ratings

Rank
242 out of 1797 in Hotels and Resorts category
173 out of 1797 in Hotels and Resorts category
Customer service
175 in category
124 in category
Staff
179 in category
148 in category
Exchange, Refund and Cancellation Policy
132 in category
119 in category

According to consumer ratings and reviews, Westgate Resorts ranks 69 points higher in the Hotels and Resorts category than Diamond Resorts International. People gave Diamond Resorts International 1.2 stars for Customer service criterion in Hotels and Resorts category and it is 235 points higher than the worst rated brand in this category. At the same time, Westgate Resorts was rated 1.5 stars for Customer service criterion in this category and it is 286 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Westgate Resorts has a higher rating than Diamond Resorts International. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Diamond Resorts International 1.3 stars and it is 68% greater than other in category. Westgate Resorts however was rated 1.4 stars and it is 71% greater than other in category.

Diamond Resorts International and Westgate Resorts Rating Details

Customer service
1.2 (121 reviews)
1.5 (186 reviews)
Reviewer's quote

...I called Diamond and spoke with someone in customer service who said we would be called back. We weren't. At this point, I think this is enough to hire a lawyer to get out of our contract...

Calan

Seriously unacceptable customer service at the front desk! Totally unprepared to greet customers. Nice smiles and pleasantry, but totally slow to lousy service. We waited 45-minutes to be checked in after previously waiting for 30 minutes to be told to come back later...

PissedConsumer1375743
Staff
1.5 (115 reviews)
1.8 (173 reviews)
Reviewer's quote

...We rank him up with Mark! I hope Diamond doesn’t take this lightly, even if he sells a lot, it is due to the bulling and people writing bad reviews at a later date! We rank the resort staff a 5 and Eddy a -100..

Renee H

...My husband and I were celebrating his birthday at their Paradise Road Resort in Las Vegas, when Westgate staff offered us a “free breakfast. ” For a start, the breakfast was very poor, and then this sales rep who could hardly speak English began trying to sell us a timeshare. And he would not stop...

Crystal L
Exchange, Refund and Cancellation Policy
1.3 (110 reviews)
1.4 (155 reviews)
Reviewer's quote

I agreed to purchase a $2,500 sampler package at a DRI (Diamond Resorts International) temporary location on November 5, 2019 but then sent DRI a certified cancellation letter three days later (in compliance with FTC's Cooling Off Rule). Two weeks ago, I received a reply from DRI that they denied...

steven b

...happy and beings they lied and mislead me into believing this was such a great package I contacted Westgate to cancel my vacation package and get my $200 refunded . They were very rude ! Refused to refund my money and really don't see any problem with their employees misleading , lying and scamming people!! I...

Kristine R

Diamond Resorts International and Westgate Resorts Pros and Cons

Pros
  • Little
  • Great vacation location
  • Our suite my problem was with the vacation sale department
  • Location
  • Amenities
  • Places showed to us
Cons
  • No product value
  • Fraudulent advertising
  • Beeing not honest
  • Poor customer service
  • Your pushy sales men that dont take no for answer
  • Fees

Diamond Resorts International and Westgate Resorts Most Positive Reviews

Top rated reviews
5

My wife and I are platinum members (50,000 points +) When we arrived at the Desert Paradise Resort in Las Vegas we went...

5

I called to request a cruise booking, this was not a bad issue as I was pre booked for the cruise we had chosen.

I call...

Diamond Resorts International and Westgate Resorts Most Critical Reviews

Lowest rated reviews
1

During our vacation to Vegas, we got invited for a presentation where we were offered a lifetime vacation. The sales per...

1

When I called to reserve they told me to either change my dates or that there was nothing they could do to give me the...

Diamond Resorts International and Westgate Resorts Latest Reviews

Recent published reviews
1

My husband is active military bought until one of their sampler plans due to the merger of Monarch Grand Vacations in...

Read all 263 reviews
1.5

we stayed at the resort and when we didn't buy into the resort they got really mad and treated us like we weren't...

Read all 616 reviews

Diamond Resorts International and Westgate Resorts Products and Services

Most reviewed product and services
  • Diamond Resorts International Vacation Ownership (90 reviews)
  • Diamond Resorts International Customer Care (33 reviews)
  • Diamond Resorts International Timeshare Selling (23 reviews)
  • Westgate Resorts Vacation Ownership (165 reviews)
  • Westgate Resorts Room (42 reviews)
  • Westgate Resorts Customer Care (31 reviews)