PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Diamond Resorts International and Rci Timeshare as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Diamond Resorts International
Rci Timeshare

Diamond Resorts International and Rci Timeshare Overview

Total reviews
265
253
Company responses
0
0
Issues resolved
3
0

Diamond Resorts International was first mentioned on PissedConsumer on Dec 18, 2011 and since then this brand received 265 reviews. It is 12 reviews more than Rci Timeshare received since Apr 17, 2009.

Diamond Resorts International and Rci Timeshare Consumer Ratings

Rank
242 out of 1802 in Hotels and Resorts category
238 out of 1802 in Hotels and Resorts category
Customer service
178 in category
146 in category
Staff
181 in category
167 in category
Exchange, Refund and Cancellation Policy
134 in category
128 in category

According to consumer ratings and reviews, Rci Timeshare ranks 4 points higher in the Hotels and Resorts category than Diamond Resorts International. People gave Diamond Resorts International 1.2 stars for Customer service criterion in Hotels and Resorts category and it is 235 points higher than the worst rated brand in this category. At the same time, Rci Timeshare was rated 1.4 stars for Customer service criterion in this category and it is 267 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Rci Timeshare has a higher rating than Diamond Resorts International. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Diamond Resorts International 1.3 stars and it is 68% greater than other in category. Rci Timeshare however was rated 1.3 stars and it is 69% greater than other in category.

Diamond Resorts International and Rci Timeshare Rating Details

Customer service
1.2 (121 reviews)
1.4 (41 reviews)
Reviewer's quote

...I called Diamond and spoke with someone in customer service who said we would be called back. We weren't. At this point, I think this is enough to hire a lawyer to get out of our contract...

Calan

...Finally I contacted Customer Service from RCI by phone and that person couldn't even send an email to Peppertree requesting payment verification. "It wasn't their responsibility" he said. I asked what am I paying RCI for? He said he was sorry but couldn't help me out...

Scott M
Staff
1.5 (115 reviews)
1.6 (35 reviews)
Reviewer's quote

...We rank him up with Mark! I hope Diamond doesn’t take this lightly, even if he sells a lot, it is due to the bulling and people writing bad reviews at a later date! We rank the resort staff a 5 and Eddy a -100..

Renee H

...How dodgy is that????? We spoke to some of the hotel residents as we were leaving and they said that they are quite often approached by the timeshare staff whilst they are trying to relax and pushed into going to one of their 'one hour show-rounds'!!!!!! Beware!!!!! My advice would be to keep away from the hotel completely!!!! Good luck if you do get caught, but please be strong!...

PissedConsumer926277
Exchange, Refund and Cancellation Policy
1.3 (110 reviews)
1.3 (34 reviews)
Reviewer's quote

I agreed to purchase a $2,500 sampler package at a DRI (Diamond Resorts International) temporary location on November 5, 2019 but then sent DRI a certified cancellation letter three days later (in compliance with FTC's Cooling Off Rule). Two weeks ago, I received a reply from DRI that they denied...

steven b

At the end of the conversation I specifically asked if I would receive a credit back for my initial exchange fee she said yes. Well we never got it. So first my husband called and they were completely rude and then I called and received a rude rep named Teresa and her manager named Nora (employee...

Michelle A

Diamond Resorts International and Rci Timeshare Pros and Cons

Pros
  • Little
  • Great vacation location
  • Our suite my problem was with the vacation sale department
  • Housekeeping and front desk staff
  • Buying
Cons
  • No product value
  • Fraudulent advertising
  • Beeing not honest
  • Customer service
  • No availability and fees go up
  • Customer experience

Diamond Resorts International and Rci Timeshare Most Positive Reviews

Top rated reviews
5

My wife and I are platinum members (50,000 points +) When we arrived at the Desert Paradise Resort in Las Vegas we went...

4.1

I am usually very happy with the way RCI works but in my past vacations I was left very disappointed. I always get...

Diamond Resorts International and Rci Timeshare Most Critical Reviews

Lowest rated reviews
1

During our vacation to Vegas, we got invited for a presentation where we were offered a lifetime vacation. The sales per...

1

My account is paid in full for December 15, 2015, $1,115.36 USD, membership annual Dues. Timeshare paid in full...

Diamond Resorts International and Rci Timeshare Latest Reviews

Recent published reviews

I'm having lots of problems with travel smart

Read all 265 reviews
1

In Vegas at Silverton got suckered into 90 minute RCI timeshare pitch for 3 day free future stay and $150.00 giftcard....

Read all 253 reviews

Diamond Resorts International and Rci Timeshare Products and Services

Most reviewed product and services
  • Diamond Resorts International Vacation Ownership (90 reviews)
  • Diamond Resorts International Customer Care (33 reviews)
  • Diamond Resorts International Timeshare Selling (23 reviews)
  • Rci Timeshare Customer Care (15 reviews)
  • Rci Timeshare Vacation Ownership (13 reviews)
  • Rci Timeshare Room Booking (10 reviews)