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Diamond Resorts International

Hotels and Resorts
  • 2 ISSUES RESOLVED
  • 88 TOTAL REVIEWS
  • $500K CLAIMED LOSSES
  • $12.4K AVERAGE LOSS
1.6
Staff
Customer service
Exchange, Refund and Cancellation Policy
Location
Website
  • Resort vacationing 2
  • Vacationing 1
  • Spending time with my family 1
  • Great vacation location 1

Customers don't like

  • No product value6
  • Fraudulent advertising5
  • Do not live up to contract4
  • Price gouging3
  • Being ripped off3
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Monarch Grand Vacations

Hotels and Resorts
  • 0 ISSUES RESOLVED
  • 146 TOTAL REVIEWS
  • $400K CLAIMED LOSSES
  • $9.5K AVERAGE LOSS
1.6
Staff
Customer service
Exchange, Refund and Cancellation Policy
Location
Website
  • I like idea of having vacations 1
  • Having vacation in the resorts 1
  • Ease in booking over the phone 1
  • Cabo azul 1

Customers don't like

  • High maintenance fees dishonesty5
  • Fee increases4
  • Racketeering3
  • Worthless vacation points1
  • Monarch bought by diamond resorts1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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