Diamond Resorts International vs Monarch Grand Vacations

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Diamond Resorts International

Hotels and Resorts
  • 1 ISSUES RESOLVED
  • 68 TOTAL REVIEWS
  • $350K CLAIMED LOSSES
  • $11K AVERAGE LOSS
1.6
Customer service
Staff
Exchange, Refund and Cancellation Policy
Location
Billing Practices
  • Resort vacationing 2
  • Spending time with my family 1

Customers don't like

  • Do not live up to contact8
  • Do not live up to contract7
  • Fraudulent advertising7
  • No product value6
  • Price gouging4

Products by Diamond Resorts International

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Monarch Grand Vacations

Hotels and Resorts
  • 0 ISSUES RESOLVED
  • 137 TOTAL REVIEWS
  • $380K CLAIMED LOSSES
  • $9.5K AVERAGE LOSS
1.6
Customer service
Staff
Exchange, Refund and Cancellation Policy
Location
Billing Practices
  • Cabo azul 1
  • Ease in booking over the phone 1

Customers don't like

  • High maintenance fees dishonesty7
  • Huge maintenance fees6
  • Fraud2
  • Worthless vacation points2
  • Racketeering2

Products by Monarch Grand Vacations

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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