PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about USPS and DHL as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

USPS
DHL

USPS and DHL Overview

Total reviews
2819
838
Company responses
0
0
Issues resolved
18
6

USPS and DHL Consumer Ratings

Rank
12 out of 128 in Post category
195 out of 1051 in Transportation and Logistics category
Customer service
10 in category
145 in category
Turnaround Time
10 in category
126 in category
Website
11 in category
166 in category
Tracking Tool
7 in category
94 in category

USPS and DHL Rating Details

Customer service
1.4 (859 reviews)
1.2 (231 reviews)
Reviewer's quote

...Customer Service seems no help at all. P. S...

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I call customer service to be told they have no idea when its going to be delivery today or maybe tomorrow. They could not give me no information only that it was out for delivery. They could not even tell me that if the item was still going to be delivered or until what time I should imagine it...

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Turnaround Time
1.4 (767 reviews)
1.3 (169 reviews)
Reviewer's quote

...About 5 weeks turnaround time, and no package delivery in Sweden. Someone elderly didn't get a package for Christmas. Had I not started a tracking inquiry, the package would probably still be in Miami (beyond the 3 1/2 weeks it seems to have spent there already)..

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...About a week this time, so here I am again. Called off work, at home waiting for the package. No package again...

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Website
1.9 (755 reviews)
1.4 (171 reviews)
Reviewer's quote

...According to the post office website the parcel departed from the United States, then, without any arrival to Russia, it departed from that country. In a few days, it departed from the USA one more time as well as from Russia. Could it be an explanation of this contradictory information?..

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... a notice, they say they dropped the parcel on her front door ! (NSR), customer service says I should have specified 'signature only' god knows where in their website ! They ruined my week. I believe they themselves stole it, she was only away for 2hrs....

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Tracking Tool
2 (598 reviews)
1.6 (166 reviews)
Reviewer's quote

...Tracking tool is absolutely useless!!! ..

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...Checked the tracking, on the 5th, 6th, and 7th the package was on hold for unknown reasons. This was not a customs issue since it did not even enter customs yet. It took numerous calls and conversations to get them to open a case to figure out what happened...

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USPS and DHL Pros and Cons

Pros
  • Mail delivery person
  • Local post office
  • Usually good delivery
  • Never again
  • Disgraceful
  • Lie to cunsumer
Cons
  • Customer service
  • Delivery time
  • Do not return calls
  • Customer service
  • Service
  • Slow shipping

USPS and DHL Most Positive Reviews

Top rated reviews
5

I sent a package via Priority Mail from my address to myself, just to see what would happen! Sure enough, the package ar...

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5

Hi everyone! I just would like to share my wonderful exp with DHL SOHAR Oman. THANK YOU wouldn't be enough. This...

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5

The problem is probably not with the USPS,The problem is you probably do not make your payment's on time anyway's and...

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5

What I think a lot of people misunderstand about DHL is there are separate DHL divisions. If your package is being...

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USPS and DHL Most Critical Reviews

Lowest rated reviews
1

Hi,

I have an item of an order placed more than a month ago and it did not get out of the United States yet, and the co...

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1

I SENT MY SHIPMENT FROM CANADA TO FRANCE MORE THAN A WEEK IN ADVANCE - PAID FOR PRIORITY SHIPMENT. IT ARRIVES FRIDAY,...

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1

Never ship anything through USPS even to next door. I sent a birthday gift to my friend and payed to have it on time....

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1

My order was wrongly sent to ANOTHER COUNTRY! 10 days since I ordered the package and it is still not here! At the first...

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USPS and DHL Latest Reviews

Recent published reviews
2

Started going downhill a few years ago when Fayetteville, NC was made the hub for pretty much all of eastern NC....

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1.8

Every time I get something sent to me from the East Coast They tend to use DHL. They will drive past my home in...

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2.1

Yep, they really bite in the last year or so. My current issue is a music CD (my first album) that I mailed to my mom,...

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No votes

I WANTE MYE MONEY BACK..I DISABLLED ANN HE TOOOK EVERTYTHING I HADD ANN CANNOTT AFFORD UTILITTIES

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USPS and DHL Products and Services

Most reviewed product and services
  • Usps Delivery Service (824 reviews)
  • Usps Mail Service (574 reviews)
  • Usps Customer Care (79 reviews)
  • Dhl Delivery Service (345 reviews)
  • Dhl Shipping Service (74 reviews)
  • Dhl Express Delivery Service (35 reviews)