PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about UPS and DHL as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

UPS
DHL

UPS and DHL Overview

Total reviews 5888 846
Company responses 0 0
Issues resolved 28 6

UPS and DHL Consumer Ratings

Rank
175 out of 1087 in Transportation and Logistics category
210 out of 1087 in Transportation and Logistics category
Customer service
143 in category
152 in category
Product or Service Quality
122 in category
137 in category
Website
159 in category
180 in category
Tracking Tool
65 in category
96 in category

UPS and DHL Rating Details

Customer service
1.2 (1610 reviews)
1.2 (235 reviews)
Reviewer's quote

My sister and I are medically exempt from wearing a mask and this customer service guy named Aaron yelled at us staying no mask no service!!! We had to walk out..

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I call customer service to be told they have no idea when its going to be delivery today or maybe tomorrow. They could not give me no information only that it was out for delivery. They could not even tell me that if the item was still going to be delivered or until what time I should imagine it...

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Product or Service Quality
1.3 (1252 reviews)
1.3 (171 reviews)
Reviewer's quote

...Not exactly great service. No one to communicate to since no one knows anything about it. Please advise..

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I have never been so disappointed then with the service they have. Very quick to say we are sorry but we will not be able to recover your package, even though they had someone sign for the package, they didnt even try if you ask me. So when they say they are investigating a lost package doe not...

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Website
1.6 (1215 reviews)
1.4 (175 reviews)
Reviewer's quote

I usually have to go to the website where I made a purchase and tracked it own to the distribution location. I often see a package sitting at a shipping location for up to 4 days, according to their poor tracking system. I have had previous experience where I was sent to various distribution...

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... a notice, they say they dropped the parcel on her front door ! (NSR), customer service says I should have specified 'signature only' god knows where in their website ! They ruined my week. I believe they themselves stole it, she was only away for 2hrs....

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Tracking Tool
1.9 (1176 reviews)
1.6 (171 reviews)
Reviewer's quote

...Rge obkine tracking tool said before 3 pm. I called customer service at 330 to see why my package had not arrived yet. A very rude lady told me that the tool did not say that, that i was lying...

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...to stealing goods while writing them off? I want some answers I purchased a long skateboard of EBAY payed $300 to get delivered to Australia here is the tracking result , It says DELETED ? WHy eBay Send tracking #ESUS2307**** Sep 1, 2020 3:21pm DELETED [RETURNED TO CUSTOMER] Compton Aug 27, 2020 9:43am PROCESSED Compton Aug 27, 2020 6:31am PACKAGE RECEIVED AT DHL ECOMMERCE...

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UPS and DHL Pros and Cons

Pros
  • Tracking tool
  • Tracking our packages
  • Respectful but useless customer service staff
  • Never again
  • Disgraceful
  • Lie to cunsumer
Cons
  • Poor customer service
  • Delivery
  • Unethical business practices
  • Customer service
  • Service
  • Slow shipping

UPS and DHL Most Positive Reviews

Top rated reviews
5

The tracking number of my parcel was shown that the delivery date is yesterday, so I scheduled to work from home and sta...

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5

Hi everyone! I just would like to share my wonderful exp with DHL SOHAR Oman. THANK YOU wouldn't be enough. This...

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5

The package arrived to my country in a day and I was pleased, but from that time I´m waiting for 8 days and I still have...

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5

What I think a lot of people misunderstand about DHL is there are separate DHL divisions. If your package is being...

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UPS and DHL Most Critical Reviews

Lowest rated reviews
1

my pack was picked up from warehouse on 26th August from UPS and to date 1st Sept has not been delivered. I have paid...

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1

I SENT MY SHIPMENT FROM CANADA TO FRANCE MORE THAN A WEEK IN ADVANCE - PAID FOR PRIORITY SHIPMENT. IT ARRIVES FRIDAY,...

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1

Told they would do paperwork at time of pickup. They could not and I was told they would just take my package without...

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1

My order was wrongly sent to ANOTHER COUNTRY! 10 days since I ordered the package and it is still not here! At the first...

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UPS and DHL Latest Reviews

Recent published reviews
1.3

Paid 60. For a pkg delivery for morning of 11/21. These are very legally important forms that have a time restriction on...

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1

USent a 50 dollar used item to Chile and it took weeks longer than it should to arrive, then they said they delivered...

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1

So i needed a part shipped from Colorado to Arizona 2nd day air it was very important i get it ASAP. The day it was...

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1

Orders product on November 12th Product was delivered to DHL in Avenel NJ on November 15th its November 20th and still n...

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UPS and DHL Products and Services

Most reviewed product and services
  • Ups Delivery Service (1928 reviews)
  • Ups Vehicle Driver (197 reviews)
  • Ups Pick Up Service (122 reviews)
  • Dhl Delivery Service (350 reviews)
  • Dhl Shipping Service (75 reviews)
  • Dhl Express Delivery Service (35 reviews)