PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about UPS and DHL as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

UPS
DHL

UPS and DHL Overview

Total reviews
5651
821
Company responses
0
0
Issues resolved
27
6

UPS was first mentioned on PissedConsumer on Apr 5, 2007 and since then this brand received 5651 reviews. It is 4830 reviews more than DHL received since Jun 15, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with DHL customer support team than with UPS customer service.

UPS and DHL Consumer Ratings

Rank
154 out of 1509 in Transportation and Logistics category
180 out of 1509 in Transportation and Logistics category
Customer service
No votes
132 in category
Product or Service Quality
No votes
116 in category
Website
No votes
155 in category

According to consumer ratings and reviews, UPS ranks 26 points higher in the Transportation and Logistics category than DHL.

UPS and DHL Rating Details

Customer service
No votes
1.2 (225 reviews)
Reviewer's quote

... can the picture (which had sentimental value) and the book be ruined to the point of deciding to just through it away? I have spoken with the store, Canadian customer service and the American customer service with all telling me to contact each other. I accept that the package could have been packed better, though I cannot accept that the contents were simply discarded. I valued the contents at $200...

Shalanda

I call customer service to be told they have no idea when its going to be delivery today or maybe tomorrow. They could not give me no information only that it was out for delivery. They could not even tell me that if the item was still going to be delivered or until what time I should imagine it...

Gabriel C
Product or Service Quality
No votes
1.3 (163 reviews)
Reviewer's quote

...Customer service was from the Philippines and they gave me misinformation and did not connect me to a supervisor or let me answer the 2 question review..

sue e

We are a company in Los Angeles with a valid (active account) Been trying to reach our rep for over 2 weeks now (no luck-but a lot of run around from CS) This service is a total waste of time and energy. even with saving offered/ I would not waste my time anymore. Disappointed, and frustrated..

John F
Website
No votes
1.4 (168 reviews)
Reviewer's quote

I placed an order on Amazon website on 01/15/2020. As a Prime member, my package was to be delivered within 2 days (Fri 01/17/2020). On the expected day, I got a delivery notification on my phone...

DEVAAN

... a notice, they say they dropped the parcel on her front door ! (NSR), customer service says I should have specified 'signature only' god knows where in their website ! They ruined my week. I believe they themselves stole it, she was only away for 2hrs....

Pat M

UPS and DHL Pros and Cons

Pros
  • Tracking tool
  • Tracking our packages
  • Its just this order i am very upset with ups about
  • Never again
  • Lie to cunsumer
  • False
Cons
  • Poor customer service
  • Delivery
  • Customer service agent
  • Customer service
  • Service
  • Slow shipping

UPS and DHL Most Positive Reviews

Top rated reviews
5

The tracking number of my parcel was shown that the delivery date is yesterday, so I scheduled to work from home and sta...

5

Hi everyone! I just would like to share my wonderful exp with DHL SOHAR Oman. THANK YOU wouldn't be enough. This...

UPS and DHL Most Critical Reviews

Lowest rated reviews
1

my pack was picked up from warehouse on 26th August from UPS and to date 1st Sept has not been delivered. I have paid...

1

I SENT MY SHIPMENT FROM CANADA TO FRANCE MORE THAN A WEEK IN ADVANCE - PAID FOR PRIORITY SHIPMENT. IT ARRIVES FRIDAY,...

UPS and DHL Latest Reviews

Recent published reviews
1.5

I placed an order on Amazon website on 01/15/2020. As a Prime member, my package was to be delivered within 2 days (Fri...

Read all 5651 reviews
1

Ordered a package from Australia with express shipping to the US on the 4th. Checked the tracking, on the 5th, 6th, and...

Read all 821 reviews

UPS and DHL Products and Services

Most reviewed product and services
  • Ups Delivery Service (1863 reviews)
  • Ups Customer Care (263 reviews)
  • Ups Vehicle Driver (183 reviews)
  • Dhl Delivery Service (344 reviews)
  • Dhl Shipping Service (71 reviews)
  • Dhl Express Delivery Service (34 reviews)