PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about UPS and DHL as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

UPS
UPS
1.5
DHL
DHL
1.4
UPS
DHL

UPS and DHL Overview

Total reviews 7568 1295
Company responses 0 0
Issues resolved 59 14

UPS and DHL Consumer Ratings

Rank
168 out of 1128 in Transportation and Logistics category
208 out of 1128 in Transportation and Logistics category
Customer service
174 in category
187 in category
Product or Service Quality
157 in category
168 in category
Website
161 in category
192 in category
Tracking Tool
105 in category
159 in category

UPS and DHL Rating Details

Customer service
1.3
(2308 reviews)
1.3
(406 reviews)
Reviewer's quote

...Couldnt get through to customer service..

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Messaged customer service to arrange for a pickup at SG, then was told please contact IT to resolve the problem. What kind of service is that, bad system design and user have to call to resolve, why don't you ask me whether end user knows programming and help you solve your system bug? Secondly,...

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Product or Service Quality
1.4
(1807 reviews)
1.4
(304 reviews)
Reviewer's quote

...When can I get a human to help me? These are legal documents that must be signed by the receiver to show proof of service. I went to the store where I sent it and they could not tell me anything..

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We have used other services to send packages overseas to our son, but this experience was different. It was excellent from the moment we walked in the DHzl office in Washington DC. Customer Service folks were friendly, knowledgeable, professional...

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Website
1.6
(1775 reviews)
1.4
(321 reviews)
Reviewer's quote

...On there website my address is correct. So I tryed to get a hold of them to fix it, but you can't talk to anyone. Automated service won't let me..

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...The website says it updates within minutes of a new update. I asked why it would be updated when package is supposed to be out (yesterday and today) with courier to be delivered. He just kept saying it would be delivered 2 days from today...

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Tracking Tool
1.8
(1751 reviews)
1.5
(317 reviews)
Reviewer's quote

Took me forever to track where my package was because the tracking tool told me there was a delivery interruption but not any details. Spoke with a UPS customer agent that was very helpful. She helped me find my package but instead of it being delivered like I paid for I had to pick it up at the...

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...I have a tracking number 926129****941816****07 when I track my package it comes up Exception Please help..

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UPS and DHL Pros and Cons

Pros
  • Tracking tool
  • Tracking our packages
  • Respectful but useless customer service staff
  • Never again
  • Disgraceful
  • Lie to cunsumer
Cons
  • Poor customer service
  • Delivery
  • Unethical business practices
  • Customer service
  • Service
  • Slow shipping

UPS and DHL Most Positive Reviews

Top rated reviews
5

Hi people,
After reading so many bad reviews here and on other forums, I was afraid about getting my package delivered t...

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5

First I wanted to say that I love my job at Dhl. With that said the only thing that is buging me there is the gentlemen...

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5

My only complaint is not being able to speak to a human. I thought I lost a package. It was delivered but my app did...

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5

We have used other services to send packages overseas to our son, but this experience was different. It was excellent...

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UPS and DHL Most Critical Reviews

Lowest rated reviews
1

My package was sent with return signature. They had someone from another UPS store sign for the package. And now claim...

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1

My girlfriend had a package delivered to my house. DHL left a slip and said sign it and they'd be back tomorrow. I did....

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1

Posted delivery time always false so drivers look good. Many of UPS drivers need to return to counting fries at a...

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1

They said they dont deliver too P.O. Box but my first product was? Sunglass hut manager called too get my shades sent I...

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UPS and DHL Latest Reviews

Recent published reviews
No votes

UPS told me the refund would take 5 days after I requested it be expedited, was told on day 5 a supervisor would call...

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No votes

The DHL site said that they were going to deliver my order yesterday. I'm still waiting. I need those instruments to...

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2.3

Should have been delivered Saturday that didnt happen buffalo ny finally made it to new Stanton pa on Friday at 3:45 am...

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No votes

I need you to only send me the stainless steel pot. Throw away the cylinder I'd uts slowing down the process. I need...

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