PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about DHL and UPS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

DHL
DHL
1.4
UPS
UPS
1.5
DHL
UPS

DHL and UPS Overview

Total reviews 1295 7568
Company responses 0 0
Issues resolved 14 59

DHL and UPS Consumer Ratings

Rank
208 out of 1128 in Transportation and Logistics category
168 out of 1128 in Transportation and Logistics category
Customer service
187 in category
174 in category
Website
192 in category
161 in category
Tracking Tool
159 in category
105 in category
Turnaround Time
159 in category
136 in category

DHL and UPS Rating Details

Customer service
1.3
(406 reviews)
1.3
(2308 reviews)
Reviewer's quote

Messaged customer service to arrange for a pickup at SG, then was told please contact IT to resolve the problem. What kind of service is that, bad system design and user have to call to resolve, why don't you ask me whether end user knows programming and help you solve your system bug? Secondly,...

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...Couldnt get through to customer service..

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Website
1.4
(321 reviews)
1.6
(1775 reviews)
Reviewer's quote

...The website says it updates within minutes of a new update. I asked why it would be updated when package is supposed to be out (yesterday and today) with courier to be delivered. He just kept saying it would be delivered 2 days from today...

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...On there website my address is correct. So I tryed to get a hold of them to fix it, but you can't talk to anyone. Automated service won't let me..

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Tracking Tool
1.5
(317 reviews)
1.8
(1751 reviews)
Reviewer's quote

...I have a tracking number 926129****941816****07 when I track my package it comes up Exception Please help..

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Took me forever to track where my package was because the tracking tool told me there was a delivery interruption but not any details. Spoke with a UPS customer agent that was very helpful. She helped me find my package but instead of it being delivered like I paid for I had to pick it up at the...

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Turnaround Time
1.3
(310 reviews)
1.4
(1603 reviews)
Reviewer's quote

My package has been put on hold the last two days and the first time they said the address was wrong then today they said nobody was home and I was home and had the front door open and not one person showed up to deliver something..

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STUPID AI WONT CONNECT YOU TO A LIVE PERSON AND IT HANGS UP ON YOU!!! I HATE ALL AI THEY DO NOTHING FOR ME I HAVE TO GIVE THE SAME INFORMATION TO A REAL PERSON AND AI IS JUST A WASTE OF TIME!!!

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DHL and UPS Pros and Cons

Pros
  • Never again
  • Disgraceful
  • Lie to cunsumer
  • Tracking tool
  • Tracking our packages
  • Respectful but useless customer service staff
Cons
  • Customer service
  • Service
  • Slow shipping
  • Poor customer service
  • Delivery
  • Unethical business practices

DHL and UPS Most Positive Reviews

Top rated reviews
5

First I wanted to say that I love my job at Dhl. With that said the only thing that is buging me there is the gentlemen...

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5

Hi people,
After reading so many bad reviews here and on other forums, I was afraid about getting my package delivered t...

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5

We have used other services to send packages overseas to our son, but this experience was different. It was excellent...

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5

My only complaint is not being able to speak to a human. I thought I lost a package. It was delivered but my app did...

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DHL and UPS Most Critical Reviews

Lowest rated reviews
1

My girlfriend had a package delivered to my house. DHL left a slip and said sign it and they'd be back tomorrow. I did....

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1

My package was sent with return signature. They had someone from another UPS store sign for the package. And now claim...

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1

They said they dont deliver too P.O. Box but my first product was? Sunglass hut manager called too get my shades sent I...

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1

Posted delivery time always false so drivers look good. Many of UPS drivers need to return to counting fries at a...

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DHL and UPS Latest Reviews

Recent published reviews
No votes

The DHL site said that they were going to deliver my order yesterday. I'm still waiting. I need those instruments to...

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No votes

UPS told me the refund would take 5 days after I requested it be expedited, was told on day 5 a supervisor would call...

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No votes

I need you to only send me the stainless steel pot. Throw away the cylinder I'd uts slowing down the process. I need...

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2.3

Should have been delivered Saturday that didnt happen buffalo ny finally made it to new Stanton pa on Friday at 3:45 am...

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