PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about DHL and UPS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

DHL
UPS

DHL and UPS Overview

Total reviews 844 5850
Company responses 0 0
Issues resolved 6 28

DHL and UPS Consumer Ratings

Rank
205 out of 1062 in Transportation and Logistics category
174 out of 1062 in Transportation and Logistics category
Customer service
148 in category
140 in category
Website
171 in category
153 in category
Turnaround Time
126 in category
120 in category
Product or Service Quality
136 in category
121 in category

DHL and UPS Rating Details

Customer service
1.2 (234 reviews)
1.2 (1592 reviews)
Reviewer's quote

I call customer service to be told they have no idea when its going to be delivery today or maybe tomorrow. They could not give me no information only that it was out for delivery. They could not even tell me that if the item was still going to be delivered or until what time I should imagine it...

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UPS should be ashamed of themselves that they do not require their employees working the customer service counter at their Laconia NH facility to not wear masks. The other worst thing about this location is that they are only open one hour a day! Needless say the lines are long and then to be...

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Website
1.4 (174 reviews)
1.6 (1201 reviews)
Reviewer's quote

... a notice, they say they dropped the parcel on her front door ! (NSR), customer service says I should have specified 'signature only' god knows where in their website ! They ruined my week. I believe they themselves stole it, she was only away for 2hrs....

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...Package should be at the station!! Situation is made more frustrating because you cannot contact the local branch directly and the UPS website is confusing and locks up when you try to change delivery options..

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Turnaround Time
1.3 (172 reviews)
1.3 (1065 reviews)
Reviewer's quote

...About a week this time, so here I am again. Called off work, at home waiting for the package. No package again...

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ABNEY is also a waste of time and effort-MINE-what else can be done to address the issue?! I have requested numerous times now the name, email address and phone number of someone at UPS that can HELP and assist me with these ongoing issues and problems but to no avail?! If the customer relations...

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Product or Service Quality
1.3 (170 reviews)
1.3 (1237 reviews)
Reviewer's quote

...Im honestly not happy with the service..

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...Your online tracking says it's been sent to the postal service. I have called tge post office and they do not have it..

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DHL and UPS Pros and Cons

Pros
  • Never again
  • Disgraceful
  • Lie to cunsumer
  • Tracking tool
  • Tracking our packages
  • Respectful but useless customer service staff
Cons
  • Customer service
  • Service
  • Slow shipping
  • Poor customer service
  • Delivery
  • Unethical business practices

DHL and UPS Most Positive Reviews

Top rated reviews
5

Hi everyone! I just would like to share my wonderful exp with DHL SOHAR Oman. THANK YOU wouldn't be enough. This...

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5

The tracking number of my parcel was shown that the delivery date is yesterday, so I scheduled to work from home and sta...

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5

What I think a lot of people misunderstand about DHL is there are separate DHL divisions. If your package is being...

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5

The package arrived to my country in a day and I was pleased, but from that time I´m waiting for 8 days and I still have...

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DHL and UPS Most Critical Reviews

Lowest rated reviews
1

I SENT MY SHIPMENT FROM CANADA TO FRANCE MORE THAN A WEEK IN ADVANCE - PAID FOR PRIORITY SHIPMENT. IT ARRIVES FRIDAY,...

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1

my pack was picked up from warehouse on 26th August from UPS and to date 1st Sept has not been delivered. I have paid...

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1

My order was wrongly sent to ANOTHER COUNTRY! 10 days since I ordered the package and it is still not here! At the first...

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1

Told they would do paperwork at time of pickup. They could not and I was told they would just take my package without...

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DHL and UPS Latest Reviews

Recent published reviews
1

I have been waiting for many weeks for a parcel to arrive in France from America, I realise there is a problem due to...

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1

I sent a shipment with UPS. The shipping required a signature. UPS delivered the package with an invalid signature stati...

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1

Does DHL compton have issues with not replying to enquiries and being complicit to stealing goods while writing them off...

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No votes

LOST MY 150LB PACKAGE HAVE NOT FOUND IN MORE THAN 10 DAYS!!!!!!! THEIR CUSTOMER SERVICE ABSOLUTLY SUCKS THEY ARE EITHER...

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DHL and UPS Products and Services

Most reviewed product and services
  • Dhl Delivery Service (349 reviews)
  • Dhl Shipping Service (75 reviews)
  • Dhl Express Delivery Service (35 reviews)
  • Ups Delivery Service (1924 reviews)
  • Ups Customer Care (267 reviews)
  • Ups Vehicle Driver (196 reviews)