PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about DHL and UPS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

DHL
UPS

DHL and UPS Overview

Total reviews
813
5619
Company responses
0
0
Issues resolved
5
26

UPS was first mentioned on PissedConsumer on Apr 5, 2007 and since then this brand received 5619 reviews. It is 4806 reviews more than DHL received since Jun 15, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with DHL customer support team than with UPS customer service.

DHL and UPS Consumer Ratings

Rank
182 out of 1689 in Transportation and Logistics category
156 out of 1689 in Transportation and Logistics category
Customer service
135 in category
128 in category
Website
158 in category
142 in category
Turnaround Time
116 in category
108 in category

According to consumer ratings and reviews, UPS ranks 26 points higher in the Transportation and Logistics category than DHL. People gave DHL 1.2 stars for Customer service criterion in Transportation and Logistics category and it is 248 points higher than the worst rated brand in this category. At the same time, UPS was rated 1.2 stars for Customer service criterion in this category and it is 255 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that UPS has a higher rating than DHL. Regarding Turnaround Time criterion, consumers gave DHL 1.2 stars and it is 70% greater than other in category. UPS however was rated 1.3 stars and it is 72% greater than other in category.

DHL and UPS Rating Details

Customer service
1.2 (221 reviews)
1.2 (1458 reviews)
Reviewer's quote

I call customer service to be told they have no idea when its going to be delivery today or maybe tomorrow. They could not give me no information only that it was out for delivery. They could not even tell me that if the item was still going to be delivered or until what time I should imagine it...

Gabriel C

Last week, a package scheduled for delivery on Tuesday was finally routed to the customer service center on Sunday, while they were closed. On Monday, after waiting 3 hours in the customer service waiting room, I was told to enter the "secure area" and find my own package and bring it out. And then...

Wylder
Website
1.5 (165 reviews)
1.6 (1089 reviews)
Reviewer's quote

... a notice, they say they dropped the parcel on her front door ! (NSR), customer service says I should have specified 'signature only' god knows where in their website ! They ruined my week. I believe they themselves stole it, she was only away for 2hrs....

Pat M

...Their website says its suppose to be delivered today by end of day. Guess what, now the rep says its lost in transit. 3 weeks ago they delivered my order to a completely different address...

Rhonda W
Turnaround Time
1.2 (161 reviews)
1.3 (966 reviews)
Reviewer's quote

It's been over a month and they couldn't deliver a parcel. They charge for the home delivery but always force customer to pick up from the branch by delaying the delivery. I had a worst experience ever with DHL. I must have called their customer care more than 20 times. They are trained to...

PissedConsumer1160506

Every single time I will never order from another company if ups is the shipping option customer service people don’t have English speaking skills this is America suppose to be an American company!!!!! Never again poor poor poor!!!!..

Kathleen C

DHL and UPS Pros and Cons

Pros
  • Never again
  • Lie to cunsumer
  • False
  • Tracking tool
  • Its just this order i am very upset with ups about
  • Tracking our packages
Cons
  • Customer service
  • Service
  • Slow shipping
  • Poor customer service
  • Delivery
  • Customer service agent

DHL and UPS Most Positive Reviews

Top rated reviews
5

Hi everyone! I just would like to share my wonderful exp with DHL SOHAR Oman. THANK YOU wouldn't be enough. This...

5

The tracking number of my parcel was shown that the delivery date is yesterday, so I scheduled to work from home and sta...

DHL and UPS Most Critical Reviews

Lowest rated reviews
1

I SENT MY SHIPMENT FROM CANADA TO FRANCE MORE THAN A WEEK IN ADVANCE - PAID FOR PRIORITY SHIPMENT. IT ARRIVES FRIDAY,...

1

my pack was picked up from warehouse on 26th August from UPS and to date 1st Sept has not been delivered. I have paid...

DHL and UPS Latest Reviews

Recent published reviews
1

I purchase glass online and received a text from DHL that item needed a signature and was in route to be delivered at 1p...

Read all 813 reviews
1

They lie over and over. Two weeks ago, they lost a package and when it finally was found, the UPS store access point...

Read all 5619 reviews

DHL and UPS Products and Services

Most reviewed product and services
  • Dhl Delivery Service (335 reviews)
  • Dhl Shipping Service (71 reviews)
  • Dhl Customer Care (34 reviews)
  • Ups Delivery Service (1853 reviews)
  • Ups Customer Care (263 reviews)
  • Ups Vehicle Driver (180 reviews)