PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about LBC Express and DHL as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

LBC Express
DHL

LBC Express and DHL Overview

Total reviews
2755
838
Company responses
0
0
Issues resolved
22
6

LBC Express and DHL Consumer Ratings

Rank
155 out of 1046 in Transportation and Logistics category
194 out of 1046 in Transportation and Logistics category
Customer service
No votes
144 in category
Product or Service Quality
No votes
130 in category
Website
No votes
165 in category
Tracking Tool
No votes
92 in category

LBC Express and DHL Rating Details

Customer service
No votes
1.2 (231 reviews)
Reviewer's quote

...i called their customer service hotline for my complaint. They said that they note my item for me to deliver it soon as possible, Until the next day. nothing's change...

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I call customer service to be told they have no idea when its going to be delivery today or maybe tomorrow. They could not give me no information only that it was out for delivery. They could not even tell me that if the item was still going to be delivered or until what time I should imagine it...

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Product or Service Quality
No votes
1.3 (167 reviews)
Reviewer's quote

... customers' packages? And now that I went back on their live chat to follow it up and clear up what happened, NOW THEY WON'T RESPOND AGAIN?! What *** customer service. If you really do care about your customers, and if your website's line "We serve Filipinos with our excellent service no matter where in the world they may be," is to be believed, please come back to m...

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We are a company in Los Angeles with a valid (active account) Been trying to reach our rep for over 2 weeks now (no luck-but a lot of run around from CS) This service is a total waste of time and energy. even with saving offered/ I would not waste my time anymore. Disappointed, and frustrated..

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Website
No votes
1.4 (171 reviews)
Reviewer's quote

As per the website, it stated "Shipment issues" I called the Manila hotline number and listened to the automated recording for an hour but to no avail. I sent a message thru the FB messenger and all i got was the BOT automated replies. I sent a message at the LBC Express FB Page, I was told to chek...

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... a notice, they say they dropped the parcel on her front door ! (NSR), customer service says I should have specified 'signature only' god knows where in their website ! They ruined my week. I believe they themselves stole it, she was only away for 2hrs....

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Tracking Tool
No votes
1.6 (166 reviews)
Reviewer's quote

I forget the tracking number and the # own the owner where the parcel will deliver is not correct..

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...I come home and check the tracking again. It says delivered. I asked my mom if she heard anything, she said no she's been home all day and nothing came...

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LBC Express and DHL Pros and Cons

Pros
  • Very irritating
  • Customer service
  • Outlets are everywere
  • Never again
  • Disgraceful
  • Lie to cunsumer
Cons
  • Delayed delivery
  • Poor customer service
  • Poor service
  • Customer service
  • Service
  • Slow shipping

LBC Express and DHL Most Positive Reviews

Top rated reviews
5

Shipments from LBC in the states to Philippines are being delayed for complete inspection in port of LA. Why? Someone...

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5

Hi everyone! I just would like to share my wonderful exp with DHL SOHAR Oman. THANK YOU wouldn't be enough. This...

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5

May padala po sakin na isang cp I phone5 dto sa LBC pinabili q sa pamangkin ko,hinulog nuong Dec 12,2014,until now...

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5

What I think a lot of people misunderstand about DHL is there are separate DHL divisions. If your package is being...

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LBC Express and DHL Most Critical Reviews

Lowest rated reviews
1

I was just calling to check the status of my box that was sent to me by my mother. I was assisted by several...

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1

I SENT MY SHIPMENT FROM CANADA TO FRANCE MORE THAN A WEEK IN ADVANCE - PAID FOR PRIORITY SHIPMENT. IT ARRIVES FRIDAY,...

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1

I'll tell you my experience with LBC soon but for now I'll just post the email of the Vice President – Europe. This said...

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1

My order was wrongly sent to ANOTHER COUNTRY! 10 days since I ordered the package and it is still not here! At the first...

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LBC Express and DHL Latest Reviews

Recent published reviews
No votes

My parcel undelivered with tracking number 81131562438

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1.8

Every time I get something sent to me from the East Coast They tend to use DHL. They will drive past my home in...

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No votes

181411705043 pls track until now i didnt receive

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No votes

I WANTE MYE MONEY BACK..I DISABLLED ANN HE TOOOK EVERTYTHING I HADD ANN CANNOTT AFFORD UTILITTIES

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LBC Express and DHL Products and Services

Most reviewed product and services
  • Lbc Express Delivery Service (841 reviews)
  • Lbc Express Customer Care (181 reviews)
  • Lbc Express Door-to-door Delivery Service (154 reviews)
  • Dhl Delivery Service (345 reviews)
  • Dhl Shipping Service (74 reviews)
  • Dhl Express Delivery Service (35 reviews)