PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about DHL and LBC Express as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

DHL
LBC Express

DHL and LBC Express Overview

Total reviews 844 2932
Company responses 0 0
Issues resolved 6 24

DHL and LBC Express Consumer Ratings

Rank
205 out of 1063 in Transportation and Logistics category
159 out of 1063 in Transportation and Logistics category
Customer service
147 in category
123 in category
Website
170 in category
147 in category
Turnaround Time
125 in category
113 in category
Product or Service Quality
133 in category
117 in category

DHL and LBC Express Rating Details

Customer service
1.2 (234 reviews)
1.3 (947 reviews)
Reviewer's quote

I call customer service to be told they have no idea when its going to be delivery today or maybe tomorrow. They could not give me no information only that it was out for delivery. They could not even tell me that if the item was still going to be delivered or until what time I should imagine it...

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In terms of customer service and delivery, we're always having a hard time contacting them. Please improve..

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Website
1.4 (174 reviews)
1.6 (742 reviews)
Reviewer's quote

... a notice, they say they dropped the parcel on her front door ! (NSR), customer service says I should have specified 'signature only' god knows where in their website ! They ruined my week. I believe they themselves stole it, she was only away for 2hrs....

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...I check it on the website. This what I see We tried to deliver your shipment but recipient is unknown at the given address. Please get in touch with us through our official customer care channels...

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Turnaround Time
1.3 (172 reviews)
1.3 (680 reviews)
Reviewer's quote

...About a week this time, so here I am again. Called off work, at home waiting for the package. No package again...

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...So based from LBC's new delivery lead time, it would take 4-5 days from north luzon to south luzon. But apparently, it has not arrived until now. To give you a track, this parcel was en route to upper laguna last sept...

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Product or Service Quality
1.3 (170 reviews)
1.4 (780 reviews)
Reviewer's quote

...Im honestly not happy with the service..

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...Good service from Lawrence. Now it is up to Melbourne and Singapore..

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DHL and LBC Express Pros and Cons

Pros
  • Never again
  • Disgraceful
  • Lie to cunsumer
  • Very irritating
  • Hassle and unprofessional
  • Customer service
Cons
  • Customer service
  • Service
  • Slow shipping
  • Delayed delivery
  • Poor service
  • Poor customer service

DHL and LBC Express Most Positive Reviews

Top rated reviews
5

Hi everyone! I just would like to share my wonderful exp with DHL SOHAR Oman. THANK YOU wouldn't be enough. This...

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5

Shipments from LBC in the states to Philippines are being delayed for complete inspection in port of LA. Why? Someone...

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5

What I think a lot of people misunderstand about DHL is there are separate DHL divisions. If your package is being...

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5

May padala po sakin na isang cp I phone5 dto sa LBC pinabili q sa pamangkin ko,hinulog nuong Dec 12,2014,until now...

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DHL and LBC Express Most Critical Reviews

Lowest rated reviews
1

I SENT MY SHIPMENT FROM CANADA TO FRANCE MORE THAN A WEEK IN ADVANCE - PAID FOR PRIORITY SHIPMENT. IT ARRIVES FRIDAY,...

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1

I was just calling to check the status of my box that was sent to me by my mother. I was assisted by several...

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1

My order was wrongly sent to ANOTHER COUNTRY! 10 days since I ordered the package and it is still not here! At the first...

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1

I'll tell you my experience with LBC soon but for now I'll just post the email of the Vice President – Europe. This said...

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DHL and LBC Express Latest Reviews

Recent published reviews
1

I have been waiting for many weeks for a parcel to arrive in France from America, I realise there is a problem due to...

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1

DELAY IN DELIVERY & CAN'T BE CONTACTED

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1

Does DHL compton have issues with not replying to enquiries and being complicit to stealing goods while writing them off...

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No votes

Nobody answered me...waiting for so long and no one answered. That was terrible.

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DHL and LBC Express Products and Services

Most reviewed product and services
  • Dhl Delivery Service (349 reviews)
  • Dhl Shipping Service (75 reviews)
  • Dhl Express Delivery Service (35 reviews)
  • Lbc Express Delivery Service (873 reviews)
  • Lbc Express Customer Care (185 reviews)
  • Lbc Express Door-to-door Delivery Service (167 reviews)