PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Fetchr and DHL as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Fetchr
DHL

Fetchr and DHL Overview

Total reviews
74
830
Company responses
0
0
Issues resolved
1
6

Fetchr and DHL Consumer Ratings

Rank
235 out of 1032 in Transportation and Logistics category
192 out of 1032 in Transportation and Logistics category
Customer service
157 in category
142 in category
Product or Service Quality
138 in category
129 in category
Turnaround Time
256 in category
122 in category
Tracking Tool
116 in category
93 in category

Fetchr and DHL Rating Details

Customer service
1.1 (36 reviews)
1.2 (228 reviews)
Reviewer's quote

...Worst customer service, worst courier service!..

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I call customer service to be told they have no idea when its going to be delivery today or maybe tomorrow. They could not give me no information only that it was out for delivery. They could not even tell me that if the item was still going to be delivered or until what time I should imagine it...

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Product or Service Quality
1.2 (33 reviews)
1.3 (166 reviews)
Reviewer's quote

I lost already 5 customers because of unprofessional service of Fetchr: 1) delivery from Dubai to Abu-dhabi took 2 weeks, no one even call me or my customer 2) they are holding on the line more then 18 min all the time 3) no one reacts on complains and even replies to emails 4) even if you arrange...

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We are a company in Los Angeles with a valid (active account) Been trying to reach our rep for over 2 weeks now (no luck-but a lot of run around from CS) This service is a total waste of time and energy. even with saving offered/ I would not waste my time anymore. Disappointed, and frustrated..

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Turnaround Time
1 (30 reviews)
1.3 (167 reviews)
Reviewer's quote

...All after my delivery was overdue and my reputation for not delivering things on time got spoilt..

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This is the SECOND time this has happened, both occasions in Avenel, NJ. I've never had a problem with FedEx, UPS or the USPS so I know the issue isn't with the USPS. I can't believe the company I ordered from still uses DHL as this is the second time they've had to replace my items with expedited...

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Tracking Tool
1.3 (27 reviews)
1.6 (163 reviews)
Reviewer's quote

...An assistant named Aya began the chat asking my tracking number? My reply was that I require to arrange delivery accordingly, how I can already have a tracking number? She replied with another question. "please provide me with your Registered phone number". Another silly question...

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...Checked the tracking, on the 5th, 6th, and 7th the package was on hold for unknown reasons. This was not a customs issue since it did not even enter customs yet. It took numerous calls and conversations to get them to open a case to figure out what happened...

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Fetchr and DHL Pros and Cons

Pros
No votes
  • Never again
  • Lie to cunsumer
  • False
Cons
  • Bad functioning application site
  • Poor out of date service delivery
  • Losing clients
  • Customer service
  • Service
  • Slow shipping

Fetchr and DHL Most Positive Reviews

Top rated reviews
3.3

I found Desertcart to be good. They delivered my product before scheduled time. Their website also user friendly. But...

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5

Hi everyone! I just would like to share my wonderful exp with DHL SOHAR Oman. THANK YOU wouldn't be enough. This...

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No votes
5

What I think a lot of people misunderstand about DHL is there are separate DHL divisions. If your package is being...

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Fetchr and DHL Most Critical Reviews

Lowest rated reviews
1

I have an order no 71700041938 from Adidas KSA online store from 24-11-2017
First, the order was mispacked (one shoes ins...

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1

I SENT MY SHIPMENT FROM CANADA TO FRANCE MORE THAN A WEEK IN ADVANCE - PAID FOR PRIORITY SHIPMENT. IT ARRIVES FRIDAY,...

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1

I think the staff is overworked, this is the 2nd time i am awaiting delivery. The delivery guy calls me that he is in...

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1

My order was wrongly sent to ANOTHER COUNTRY! 10 days since I ordered the package and it is still not here! At the first...

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Fetchr and DHL Latest Reviews

Recent published reviews
1

I lost already 5 customers because of unprofessional service of Fetchr:
1) delivery from Dubai to Abu-dhabi took 2 weeks,...

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No votes

I would give 0 star if I could.
Same story as everyone else here. I waited for a package from overseas, I followed and su...

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No votes

My order from Carrefour was sent to fetcher. I schedule a date and time however nobody came to deliver the parcel. I...

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1

Been 6 weeks since my order. Found out by DHL today that the tracking emails I've been receiving this whole time are...

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Fetchr and DHL Products and Services

Most reviewed product and services
  • Fetchr Delivery Service (24 reviews)
  • Fetchr Customer Care (15 reviews)
  • Fetchr Courier Delivery Service (14 reviews)
  • Dhl Delivery Service (343 reviews)
  • Dhl Shipping Service (72 reviews)
  • Dhl Express Delivery Service (34 reviews)