PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about EMS and DHL as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

EMS
EMS
1.3
DHL
DHL
1.4
EMS
DHL

EMS and DHL Overview

Total reviews 126 1301
Company responses 0 0
Issues resolved 2 15

EMS and DHL Consumer Ratings

Rank
25 out of 109 in Post category
212 out of 1169 in Transportation and Logistics category
Customer service
22 in category
No votes
Website
23 in category
No votes
Tracking Tool
19 in category
No votes
Turnaround Time
22 in category
No votes

EMS and DHL Rating Details

Customer service
1.2
(53 reviews)
No votes
Reviewer's quote

...The problem is that even today on 22 December 2023 it haven't arrived yet to the destination and that's not not good to the customers!!! When I tried to call their international customer service it don't go through the call!..

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Messaged customer service to arrange for a pickup at SG, then was told please contact IT to resolve the problem. What kind of service is that, bad system design and user have to call to resolve, why don't you ask me whether end user knows programming and help you solve your system bug? Secondly,...

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Website
1.2
(48 reviews)
No votes
Reviewer's quote

Hi, I got this tracking number AM08809****CN and when I track this item it says delivered yet I did not receive anything but on the website it says delivered so can you guys tell me where my package is???..

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I didn't receive my package my package and no answer on the phone number listed on the website. Thanks..

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Tracking Tool
1.4
(47 reviews)
No votes
Reviewer's quote

Hi i have a package from lebanon it must be delivered to orlando-Florida 4849 cypress woods drive Apt:1209 In name Zeinab Salhab Tracking number: EE000140011LB It shows (USPS EE000140011LB, Arrived 03/20/2024 5:30am JOHN F KENNEDY INTL NEW YORK UNITED STATES) And this is the first time take too...

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...I have a tracking number 926129****941816****07 when I track my package it comes up Exception Please help..

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Turnaround Time
1.2
(46 reviews)
No votes
Reviewer's quote

...BY THE TIME UPDATED WAS DELIVERED TO WHOM EVER. SCAMSSSS ALL THEM EVEN USPS FILED FOR POST MASTER TO INVESTIGATE..

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My package has been put on hold the last two days and the first time they said the address was wrong then today they said nobody was home and I was home and had the front door open and not one person showed up to deliver something..

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EMS and DHL Pros and Cons

Pros
  • Never provide accurate information
  • Cheap
  • Prosup
  • Never again
  • Disgraceful
  • Lie to cunsumer
Cons
  • Package was not delivered
  • Cannot contact customer service from website
  • You wont get what you paid for as nothing has been sent
  • Customer service
  • Service
  • Slow shipping

EMS and DHL Most Positive Reviews

Top rated reviews
5

On, my tracking number ESM was the one that deliver my package, but I did not see the package they said deliver, but it...

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5

First I wanted to say that I love my job at Dhl. With that said the only thing that is buging me there is the gentlemen...

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5

I was trying to sell an item in the UK. I was contacted by a Ginette Debray and she said she wanted to buy it. I was...

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5

We have used other services to send packages overseas to our son, but this experience was different. It was excellent...

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EMS and DHL Most Critical Reviews

Lowest rated reviews
1

A package leaving Moscow to me in the U.S. and has not been updated on the tracking by EMS for ONE MONTH. Pathetic.

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1

My girlfriend had a package delivered to my house. DHL left a slip and said sign it and they'd be back tomorrow. I did....

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1

Hi i have a package from lebanon it must be delivered to orlando-Florida
4849 cypress woods drive
Apt:1209
In name Zeinab S...

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1

the worst delivery service.
I ordered a parcel abroad to Germany and the service refused to deliver the parcel and said t...

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EMS and DHL Latest Reviews

Recent published reviews
No votes

I ordered the 250cc sports bike and from China Post I have all the tracking numbers everything it said it was delivered...

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No votes

My DHL shipment From India Jaipur to Grand Prarie USA 829442**** on hold in Dallas. I want to the reason.

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No votes

My parcel tracking says delivered but not to my house AM24607****CN waited 41;days for not to receive n getting nowhere

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1

I didn't receive my package my package and no answer on the phone number listed on the website. Thanks

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