PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dhgate and Wish as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Dhgate
Wish

Dhgate and Wish Overview

Total reviews
2693
10699
Company responses
0
0
Issues resolved
24
33

Wish was first mentioned on PissedConsumer on Mar 28, 2014 and since then this brand received 10699 reviews. It is 8006 reviews more than Dhgate received since Jun 27, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Dhgate customer support team than with Wish customer service.

Dhgate and Wish Consumer Ratings

Rank
13 out of 469 in Auctions and Marketplaces category
52 out of 469 in Auctions and Marketplaces category
Customer service
14 in category
56 in category
Website
18 in category
53 in category
Exchange, Refund and Cancellation Policy
7 in category
34 in category

According to consumer ratings and reviews, Dhgate ranks 39 points higher in the Auctions and Marketplaces category than Wish. People gave Dhgate 3.3 stars for Customer service criterion in Auctions and Marketplaces category and it is 162 points higher than the worst rated brand in this category. At the same time, Wish was rated 1.5 stars for Customer service criterion in this category and it is 120 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Dhgate has a higher rating than Wish. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Dhgate 3.1 stars and it is 96% greater than other in category. Wish however was rated 1.8 stars and it is 81% greater than other in category.

Dhgate and Wish Rating Details

Customer service
3.3 (1666 reviews)
1.5 (3794 reviews)
Reviewer's quote

...Customer service for Dhgate itself is a joke. They have 3 ways to communicate with them but there all automated with preprogrammed answers and questions. I guess no one has ever had this problem before ( ya right) cause it doesn't understand what im saying...

Debra H

...It says customer says item received HAVE NOT I received it and I didn't. I said I received the phone holder for the car yet. I want my money back for the one I just described I never said anything about the car holder, because I haven't received it, yet...

PissedConsumer1724301
Website
3.6 (1632 reviews)
2.4 (3463 reviews)
Reviewer's quote

I bought a brand t shirt from seller Happy489 and received a bag!!! Not even a all black or white shirt, just a black bag! BE VERY CARFULL WITH THIS WEBSITE, YOU MAY HAVE LUCK ON SOME PURCHASES BUT IN DHGATE YOU CAN ALWAYS BE SCAMMED!!!..

Lakeesha

I got boots that were too big and I can't find out how to return them for a refund! Phone number you have sends you to a website. The person who is suppose to help me, sends me to a place I would Have to pay a $1!!!!!!! I have NEVER seen a place where you can't talk to a real PERSON!!!! Or get the...

PissedConsumer1723617
Exchange, Refund and Cancellation Policy
3.1 (1596 reviews)
1.8 (3332 reviews)
Reviewer's quote

Can I get refund from my order it is to small..

Suhayla

I haven’t received my refund yet..

Priscille

Dhgate and Wish Pros and Cons

Pros
  • Customer service
  • Prices
  • Products
  • Cheap
  • Good prices
  • Unhappy
Cons
  • Customer service
  • No refund
  • False tracking number
  • Poor customer service
  • Customer service
  • How i tried contacting them and no response

Dhgate and Wish Most Positive Reviews

Top rated reviews
5

adene 2014-10-01 13:58:32
Thank you for contacting DHgate Customer Service Center. My name is Nadenne. Can I have your n...

5

Tresa matthew ,i have bank statment ,you deducted over 783 $ from my acount and never recieved the clothing please call...

Dhgate and Wish Most Critical Reviews

Lowest rated reviews
1

I purchase some hair extensions in 14/07/14 first of all the parcel was delivered to the wrong address cost me money in...

1

Wish needs to get off Facebook. There clothes run way to small. They make clothes for people that r China. Not everyone...

Dhgate and Wish Latest Reviews

Recent published reviews

I ordered a items want it to be cancelled before shipping

Read all 2693 reviews

I never made a purchase from wish..

Read all 10699 reviews

Dhgate and Wish Products and Services

Most reviewed product and services
  • Dhgate Shipping Service (446 reviews)
  • Dhgate Customer Care (400 reviews)
  • Dhgate Website (160 reviews)
  • Wish Shipping Service (3796 reviews)
  • Wish Customer Care (1427 reviews)
  • Wish Account (531 reviews)