PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dhgate and Wish as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Dhgate
2.7
Wish
2.0
Dhgate
Wish

Dhgate and Wish Overview

Total reviews 4780 15945
Company responses 0 0
Issues resolved 31 80

Dhgate and Wish Consumer Ratings

Rank
28 out of 334 in Auctions and Marketplaces category
63 out of 334 in Auctions and Marketplaces category
Customer service
16 in category
70 in category
Website
20 in category
62 in category
Exchange, Refund and Cancellation Policy
18 in category
45 in category
Delivery Service
17 in category
61 in category

Dhgate and Wish Rating Details

Customer service
2.7 (2281 reviews)
1.5 (5570 reviews)
Reviewer's quote

I have tried to contact this company many times but received no reply. Impossible to contact "CHAT" (they say it's available 24 hours/day), "PHONE" or "CUSTOMER SERVICE"

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...Customer service what customer service. I have had 3 orders not show up tracking states returned to vendor do to illegal items contraband with no refund..

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Website
3.1 (2187 reviews)
2.2 (5008 reviews)
Reviewer's quote

...from DH gate sins last year she never post any she never return my money ,now am scared to buy something from Dhgate, because I think Dhgate was a scam website , please this is my telephone number 004479****4089 please can you contact me this is the seller name on Dhgate jackieliu009 please try to tell her or he to refund my money back...

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This only tells you to go to the website. No human contact..

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Exchange, Refund and Cancellation Policy
2.7 (2145 reviews)
1.7 (4917 reviews)
Reviewer's quote

...I want my refund. Thank you..

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...Their argument you got the size that you ordered and therefore no refund. Most companies refund when clothes do not fit as sometimes it happens as sizes from different manufacturers vary..

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Delivery Service
2.8 (2103 reviews)
1.7 (5143 reviews)
Reviewer's quote

stick to sellers that offer DHL delivery service ePacket sucks..

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...This is very bad delivery service, the worst I have personally experienced. There are no excuses for this in this day and age. I will be reluctant to buy off WISH site ever again...

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Dhgate and Wish Pros and Cons

Pros
  • Customer service
  • Pricing
  • Prices
  • Cheap
  • Good prices
  • Cheap prices
Cons
  • Customer service
  • Stole my money and wasted my time
  • Bad service
  • Poor customer service
  • No customer service
  • No way to contact a live person

Dhgate and Wish Most Positive Reviews

Top rated reviews
5

adene 2014-10-01 13:58:32
Thank you for contacting DHgate Customer Service Center. My name is Nadenne. Can I have your n...

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5

Tresa matthew ,i have bank statment ,you deducted over 783 $ from my acount and never recieved the clothing please call...

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5

I ordered stuff and it came up to $100 something and it never came!

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5

It wouldnt let me order now. I want to order now

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Dhgate and Wish Most Critical Reviews

Lowest rated reviews
1

I purchase some hair extensions in 14/07/14 first of all the parcel was delivered to the wrong address cost me money in...

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1

Wish needs to get off Facebook. There clothes run way to small. They make clothes for people that r China. Not everyone...

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1

DON'T DO IT DHGATE.COM IS THE WORST ONLINE SHOPPING WEBSITE
I bought 3 dresses, I gave specific measurements and what I...

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1

We are Merchants and Sell on WISH. We sell good products, but unfortunately, the site is full of scammers (BUYERS) who...

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Dhgate and Wish Latest Reviews

Recent published reviews
1

The orders keep canceling my orders and not returning all my money but I want my orders

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1

Order a ring and it didn't arrive when they said it would so I cancelled the order and I was told I can still keep the...

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No votes

Buenas tardes,
He visto que el vendedor de esté pedido ya no trabaja con dhgate, no me han devuelto el dinero pagado en e...

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No votes

Ordered the mini game console from wish. Plugged it up to my flat screen tv and it blacked my flat screen tv out. My tv...

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Dhgate and Wish Products and Services

Most reviewed product and services
  • Dhgate Shipping Service (734 reviews)
  • Dhgate Marketplace (112 reviews)
  • Dhgate Profile (32 reviews)
  • Wish Shipping Service (4869 reviews)
  • Wish Deal (57 reviews)
  • Wish Advertisement (40 reviews)