PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dhgate and Wish as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Dhgate
Wish

Dhgate and Wish Overview

Total reviews
2755
11805
Company responses
0
0
Issues resolved
24
43

Wish was first mentioned on PissedConsumer on Mar 28, 2014 and since then this brand received 11805 reviews. It is 9050 reviews more than Dhgate received since Jun 27, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Dhgate customer support team than with Wish customer service.

Dhgate and Wish Consumer Ratings

Rank
12 out of 430 in Auctions and Marketplaces category
44 out of 430 in Auctions and Marketplaces category
Customer service
13 in category
41 in category
Website
15 in category
45 in category
Exchange, Refund and Cancellation Policy
7 in category
29 in category

According to consumer ratings and reviews, Dhgate ranks 32 points higher in the Auctions and Marketplaces category than Wish. People gave Dhgate 3.2 stars for Customer service criterion in Auctions and Marketplaces category and it is 142 points higher than the worst rated brand in this category. At the same time, Wish was rated 1.5 stars for Customer service criterion in this category and it is 114 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Dhgate has a higher rating than Wish. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Dhgate 3.1 stars and it is 95% greater than other in category. Wish however was rated 1.8 stars and it is 81% greater than other in category.

Dhgate and Wish Rating Details

Customer service
3.2 (1678 reviews)
1.5 (4099 reviews)
Reviewer's quote

...I have chatting live with customer service 5 times already, sent emails to service@dhgate. co , the last email was sent a week ago and no reply yet!!!..

tomtom

Very poor customer service!!!No response!!..

Josefita
Website
3.6 (1642 reviews)
2.4 (3719 reviews)
Reviewer's quote

I bought a brand t shirt from seller Happy489 and received a bag!!! Not even a all black or white shirt, just a black bag! BE VERY CARFULL WITH THIS WEBSITE, YOU MAY HAVE LUCK ON SOME PURCHASES BUT IN DHGATE YOU CAN ALWAYS BE SCAMMED!!!..

Lakeesha

Dear Wish, I needed to reach out to you and send this message to you to let you know that I Love your Website and Your GREAT Customer Support Team. You are Awesome when a customer has a problem with any issues regarding their Item Order that they purchase. I need to tell you that I’m a No...

Donna R
Exchange, Refund and Cancellation Policy
3.1 (1609 reviews)
1.8 (3599 reviews)
Reviewer's quote

I never got my tool or refund back..

Shadrick

...If I dont get my refund or my items Ill take this to corporate. And have them deal with this..

Armina

Dhgate and Wish Pros and Cons

Pros
  • Customer service
  • Prices
  • Products
  • Cheap
  • Good prices
  • Cheap stuff
Cons
  • Customer service
  • No refund
  • False tracking number
  • Poor customer service
  • Customer service
  • No way to contact a live person

Dhgate and Wish Most Positive Reviews

Top rated reviews
5

adene 2014-10-01 13:58:32
Thank you for contacting DHgate Customer Service Center. My name is Nadenne. Can I have your n...

5

Tresa matthew ,i have bank statment ,you deducted over 783 $ from my acount and never recieved the clothing please call...

Dhgate and Wish Most Critical Reviews

Lowest rated reviews
1

I purchase some hair extensions in 14/07/14 first of all the parcel was delivered to the wrong address cost me money in...

1

Wish needs to get off Facebook. There clothes run way to small. They make clothes for people that r China. Not everyone...

Dhgate and Wish Latest Reviews

Recent published reviews

I did not receive my order I just want my money back

Read all 2755 reviews

They don't offer call services.

Read all 11805 reviews

Dhgate and Wish Products and Services

Most reviewed product and services
  • Dhgate Shipping Service (486 reviews)
  • Dhgate Customer Care (403 reviews)
  • Dhgate Website (160 reviews)
  • Wish Shipping Service (4236 reviews)
  • Wish Customer Care (1545 reviews)
  • Wish Account (599 reviews)