PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tidebuy and Dhgate as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Tidebuy
Dhgate

Tidebuy and Dhgate Overview

Total reviews 809 4379
Company responses 0 0
Issues resolved 7 29

Tidebuy and Dhgate Consumer Ratings

Rank
759 out of 2133 in Footwear and Clothing category
21 out of 324 in Auctions and Marketplaces category
Customer service
442 in category
18 in category
Website
595 in category
20 in category
Exchange, Refund and Cancellation Policy
438 in category
18 in category
Delivery Service
456 in category
19 in category

Tidebuy and Dhgate Rating Details

Customer service
1.2 (219 reviews)
2.8 (2165 reviews)
Reviewer's quote

...After many requests to have my money refunded, I finally spoke with a female, at customer service on August 13, 2020. She was no help and kept asking me the same questions due to her language barrier..

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I have tried several customer service numbers and they are all disconnected or transferring me to walmart. do not shop on dhgate your best bet is going with amazon. com or walmart...

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Website
1.6 (210 reviews)
3.2 (2079 reviews)
Reviewer's quote

their website is bogus!!!! there is no working number for their website, and they don't respond via email. they never sent the product. I want my refund!!!!!..

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...the website is a scam..

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Exchange, Refund and Cancellation Policy
1.1 (205 reviews)
2.7 (2048 reviews)
Reviewer's quote

This website is ripoff they send a crappie example of there product and make it impossible to send it back and get a refund. Had to call my bank to stop payment ? Warning don't do business with these people..

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I purchased a sweater and it was out of stock and seller refused my refund..

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Delivery Service
1.3 (184 reviews)
2.9 (2007 reviews)
Reviewer's quote

...They jus told me that it will be delivery in 10 days but its almost 20 days and I'm still waiting . I think they stole my money..

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stick to sellers that offer DHL delivery service ePacket sucks..

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Tidebuy and Dhgate Pros and Cons

Pros
  • Didnt get order
  • Looked great in pictures
  • Service
  • Customer service
  • Prices
  • Pricing
Cons
  • Horrible customer service
  • Being cheated out of my money
  • Horrible experience
  • Customer service
  • Very poor contact information
  • Poor problem resolution

Tidebuy and Dhgate Most Positive Reviews

Top rated reviews
5

Tidebuy is really amazing, I have got my valentine gift, a beautiful party dress. I will wear it to attend my friend's...

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5

adene 2014-10-01 13:58:32
Thank you for contacting DHgate Customer Service Center. My name is Nadenne. Can I have your n...

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5

I ordered a pair of sandals on June 15th according to your shipping they were shipped on the 16th and I have yet to rece...

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5

I ordered stuff and it came up to $100 something and it never came!

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Tidebuy and Dhgate Most Critical Reviews

Lowest rated reviews
1

Worst experience with tidebuy,please don't buy any product from this.
can you believe i ordered on 17 of july 2014 and to...

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1

I purchase some hair extensions in 14/07/14 first of all the parcel was delivered to the wrong address cost me money in...

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1

Ordered a size 4 Prom Dress for my daughter. They sent me what seemed to be a size 0 or 2. No tags, broken zipper. It...

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1

DON'T DO IT DHGATE.COM IS THE WORST ONLINE SHOPPING WEBSITE
I bought 3 dresses, I gave specific measurements and what I...

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Tidebuy and Dhgate Latest Reviews

Recent published reviews
1

This website is ripoff they send a crappie example of there product and make it impossible to send it back and get a...

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No votes

I place my
Order and I pay for and now is telling me I have to make my payment when I already done it .. theh charging me...

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1

Never received shipment of women sneaker i order on 5=8 2020 we called customer service to get my money back of 51:98...

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No votes

Never came my order in the mail plz help

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Tidebuy and Dhgate Products and Services

Most reviewed product and services
  • Tidebuy Shipping Service (109 reviews)
  • Dhgate Shipping Service (709 reviews)
  • Dhgate Marketplace (110 reviews)
  • Dhgate Profile (30 reviews)