PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tidebuy and Dhgate as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Tidebuy
Dhgate

Tidebuy and Dhgate Overview

Total reviews
578
3281
Company responses
0
0
Issues resolved
7
25

Tidebuy and Dhgate Consumer Ratings

Rank
655 out of 3047 in E-commerce category
15 out of 300 in Auctions and Marketplaces category
Customer service
422 in category
15 in category
Exchange, Refund and Cancellation Policy
389 in category
10 in category
Website
552 in category
17 in category
Delivery Service
353 in category
10 in category

Tidebuy and Dhgate Rating Details

Customer service
1.2 (153 reviews)
3.1 (1826 reviews)
Reviewer's quote

...Their customer service department is horrible they dont even have a good number to speak to anyone. I paid $49. 77 for a item I never received..

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...The customer service here is horrible! Do not take a chance ordering from them. I feel like I have been a victim of fraud..

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Exchange, Refund and Cancellation Policy
1.1 (143 reviews)
3 (1735 reviews)
Reviewer's quote

...I want what I ordered or I want a refund..

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Ordered over a month ago sent plenty of emails with no response still havent received item I need an update or a refund please respond back thank you..

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Website
1.8 (130 reviews)
3.4 (1778 reviews)
Reviewer's quote

...The website indicates you can return any item within 7 days and now they are saying yes, you can return it but we will not return your money. They are a total rip off. They are trying to tell me that these dresses are CUSTOM made (which they are not) yet there were never any measurements required...

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...I spend over $400 on your company website and I dont think it's fair. Is this a scam or something??..

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Delivery Service
1.5 (120 reviews)
3.2 (1696 reviews)
Reviewer's quote

...I need to know WHERE my order is and WHEN to expect delivery before I dispute the charge with my bank..

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stick to sellers that offer DHL delivery service ePacket sucks..

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Tidebuy and Dhgate Pros and Cons

Pros
  • Prices
  • Looked great in pictures
  • Service
  • Customer service
  • Prices
  • Pricing
Cons
  • Horrible customer service
  • Being cheated out of my money
  • Service
  • Customer service
  • No refund
  • False tracking number

Tidebuy and Dhgate Most Positive Reviews

Top rated reviews
5

Tidebuy is really amazing, I have got my valentine gift, a beautiful party dress. I will wear it to attend my friend's...

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5

adene 2014-10-01 13:58:32
Thank you for contacting DHgate Customer Service Center. My name is Nadenne. Can I have your n...

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5

I ordered a pair of sandals on June 15th according to your shipping they were shipped on the 16th and I have yet to rece...

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5

I ordered stuff and it came up to $100 something and it never came!

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Tidebuy and Dhgate Most Critical Reviews

Lowest rated reviews
1

Worst experience with tidebuy,please don't buy any product from this.
can you believe i ordered on 17 of july 2014 and t...

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1

I purchase some hair extensions in 14/07/14 first of all the parcel was delivered to the wrong address cost me money in...

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1

Ordered a size 4 Prom Dress for my daughter. They sent me what seemed to be a size 0 or 2. No tags, broken zipper. It...

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1

DON'T DO IT DHGATE.COM IS THE WORST ONLINE SHOPPING WEBSITE
I bought 3 dresses, I gave specific measurements and what I...

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Tidebuy and Dhgate Latest Reviews

Recent published reviews
1

An order I didn't place was deducted from my checking account. There is no record of an order. Pls credit my acct.

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1.8

I didn't get to speak to anyone. And my problem was not resolved. Never received items or refund. No one is contacting...

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No votes

I ordered a doll may 9th and I have not received my order.

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No votes

To see if an order went through.. We placed it.. The money was taken off our card but we didnt get a conformation code..

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Tidebuy and Dhgate Products and Services

Most reviewed product and services
  • Tidebuy Shipping Service (73 reviews)
  • Tidebuy Customer Care (26 reviews)
  • Dhgate Shipping Service (572 reviews)
  • Dhgate Customer Care (418 reviews)
  • Dhgate Website (161 reviews)