PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rue La La and Dhgate as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rue La La
Dhgate

Rue La La and Dhgate Overview

Total reviews 205 4242
Company responses 0 0
Issues resolved 2 29

Rue La La and Dhgate Consumer Ratings

Rank
240 out of 3119 in E-commerce category
23 out of 318 in Auctions and Marketplaces category
Customer service
165 in category
18 in category
Exchange, Refund and Cancellation Policy
212 in category
18 in category
Advertised vs Delivered
137 in category
10 in category
Website
312 in category
22 in category

Rue La La and Dhgate Rating Details

Customer service
2.1 (75 reviews)
2.8 (2126 reviews)
Reviewer's quote

...I wiil wait on refund and order elsewhere who has better customer service..

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...This is the worst customer service I have ever had to deal with..

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Exchange, Refund and Cancellation Policy
1.9 (62 reviews)
2.8 (2013 reviews)
Reviewer's quote

...It has been 5 business days and I would like someone to assist me with a refund or return what I have and send brand new merchandise..

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I ordered 3 pairs shoes for my son 48 days ago and still haven't received them and would like an explanation and possibly a refund..

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Advertised vs Delivered
2.4 (62 reviews)
3 (1875 reviews)
Reviewer's quote

...They advertised the watch as authentic with two year manufacturer warranty. all LIES!! The watch was falling behind after two months so I took it for repairs. The repair center said the Watch looks authentic but is fake...

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...2- a lot of my items said that they were delivered but I did not receive anything. 3- a lot of my items that were sent are not the items shown in the pictures. I opened a few disputes but I do not see that DH gate is working on my disputes at all...

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Website
2.6 (60 reviews)
3.2 (2037 reviews)
Reviewer's quote

Woke up to $1250 worth of fraudulently charged items from this website..

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...the website is a scam..

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Rue La La and Dhgate Pros and Cons

Pros
  • Variety of items
  • Good prices
  • Great products
  • Customer service
  • Prices
  • Pricing
Cons
  • Customer service
  • No response from rue la la concierge re refund
  • Incompetent customer service
  • Customer service
  • Very poor contact information
  • Poor problem resolution

Rue La La and Dhgate Most Positive Reviews

Top rated reviews
5

I am in shock reading all these negative reviews about Ruelala. I have been a member for about three years now and i...

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5

adene 2014-10-01 13:58:32
Thank you for contacting DHgate Customer Service Center. My name is Nadenne. Can I have your n...

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5

Great customer service - quick response and action. Thank you.

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5

I ordered stuff and it came up to $100 something and it never came!

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Rue La La and Dhgate Most Critical Reviews

Lowest rated reviews
1

DO NOT BUY LUXURY ITEMS FROM RUELALA...
The items are fake. I purchased a Raymond Weil watch. They advertised the watch...

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1

I purchase some hair extensions in 14/07/14 first of all the parcel was delivered to the wrong address cost me money in...

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1

I bought shoes on Rue LaLa and they came all damages. They did not want to refund me in the begining, I insist then...

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1

DON'T DO IT DHGATE.COM IS THE WORST ONLINE SHOPPING WEBSITE
I bought 3 dresses, I gave specific measurements and what I...

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Rue La La and Dhgate Latest Reviews

Recent published reviews
No votes

pleas repl i worry much i want to chang my adres

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1.5

I placed an order for 2 football jerseys back in February and I received 1 b in April. I have been contacting them for...

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2

I reached out about my merchandise being spilled out of bottle or maybe just not filled when I received it and no one...

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3.6

My order was sent to my old address and I updated my address a month ago, so I don't see why my order was sent there I...

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Rue La La and Dhgate Products and Services

Most reviewed product and services
  • Rue La La Customer Care (54 reviews)
  • Rue La La Shipping Service (34 reviews)
  • Rue La La Subscription (3 reviews)
  • Dhgate Shipping Service (683 reviews)
  • Dhgate Customer Care (433 reviews)
  • Dhgate Website (166 reviews)