PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rue La La and Dhgate as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rue La La
Dhgate

Rue La La and Dhgate Overview

Total reviews
198
3254
Company responses
0
0
Issues resolved
2
25

Rue La La and Dhgate Consumer Ratings

Rank
218 out of 3039 in E-commerce category
15 out of 300 in Auctions and Marketplaces category
Customer service
172 in category
No votes
Exchange, Refund and Cancellation Policy
165 in category
No votes
Product or Service Quality
217 in category
No votes
Website
307 in category
No votes

Rue La La and Dhgate Rating Details

Customer service
2.1 (72 reviews)
No votes
Reviewer's quote

...How about reaching out prior to cancellation with a phone call, text or email? Very poor customer service. Im not a new customer, so i dont understand what exactly had to be verified..

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...The customer service here is horrible! Do not take a chance ordering from them. I feel like I have been a victim of fraud..

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Exchange, Refund and Cancellation Policy
2 (58 reviews)
No votes
Reviewer's quote

...Customer Care Team didn't answer my letters and don't want to refund me my money. And they dont want to send me the video with process of packaging. So I don;t know what to do...

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Ordered over a month ago sent plenty of emails with no response still havent received item I need an update or a refund please respond back thank you..

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Product or Service Quality
2.3 (58 reviews)
No votes
Reviewer's quote

Excellent service! The lady I spoke to was very kind and worked hard to help me get a big order of watches for groomsmen gifts done..

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...Very poor service..

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Website
2.6 (57 reviews)
No votes
Reviewer's quote

Woke up to $1250 worth of fraudulently charged items from this website..

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...I spend over $400 on your company website and I dont think it's fair. Is this a scam or something??..

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Rue La La and Dhgate Pros and Cons

Pros
  • Variety of items
  • Good prices
  • Prices
  • Customer service
  • Prices
  • Pricing
Cons
  • Customer service
  • No response from rue la la concierge re refund
  • Incompetent customer service
  • Customer service
  • No refund
  • False tracking number

Rue La La and Dhgate Most Positive Reviews

Top rated reviews
5

I am in shock reading all these negative reviews about Ruelala. I have been a member for about three years now and i...

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5

adene 2014-10-01 13:58:32
Thank you for contacting DHgate Customer Service Center. My name is Nadenne. Can I have your n...

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5

Great customer service - quick response and action. Thank you.

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5

I ordered stuff and it came up to $100 something and it never came!

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Rue La La and Dhgate Most Critical Reviews

Lowest rated reviews
1

DO NOT BUY LUXURY ITEMS FROM RUELALA...
The items are fake. I purchased a Raymond Weil watch. They advertised the watch...

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1

I purchase some hair extensions in 14/07/14 first of all the parcel was delivered to the wrong address cost me money in...

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1

I bought shoes on Rue LaLa and they came all damages. They did not want to refund me in the begining, I insist then...

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1

DON'T DO IT DHGATE.COM IS THE WORST ONLINE SHOPPING WEBSITE
I bought 3 dresses, I gave specific measurements and what I...

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Rue La La and Dhgate Latest Reviews

Recent published reviews
5

I was sent a return label and returned the item today to receive a refund.

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No votes

Order my wig April 20 2020 I have not received my order n its been two months n if I dont get my order I would like my...

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3.3

I please order two sunglasses different delivery date and it went to the wrong address my neighbors address he was nice...

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No votes

I purchased a pair of shoes over an week ago and when I go to check on them the site no longer exists I want my refund...

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Rue La La and Dhgate Products and Services

Most reviewed product and services
  • Rue La La Customer Care (52 reviews)
  • Rue La La Shipping Service (35 reviews)
  • Rue La La Subscription (3 reviews)
  • Dhgate Shipping Service (570 reviews)
  • Dhgate Customer Care (418 reviews)
  • Dhgate Website (161 reviews)