PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dhgate and Rue La La as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Dhgate
Rue La La

Dhgate and Rue La La Overview

Total reviews 4565 226
Company responses 0 0
Issues resolved 30 2

Dhgate and Rue La La Consumer Ratings

Rank
24 out of 325 in Auctions and Marketplaces category
251 out of 3181 in E-commerce category
Customer service
17 in category
230 in category
Website
21 in category
319 in category
Exchange, Refund and Cancellation Policy
18 in category
234 in category
Delivery Service
18 in category
207 in category

Dhgate and Rue La La Rating Details

Customer service
2.8 (2223 reviews)
1.9 (82 reviews)
Reviewer's quote

Never ever trust customer service for this site. It is literally their job to blow you off and will never, ever actually help. I received a bracelet that was clearly defective and warped during the production and seller sent this garbage to me anyway...

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who needs to go into an account to track an order; waste of time and aggravating when you cant get through to Customer Service for service to simple answers Will not order their products again and will bring it to the attention of the 3rd party whose advertising for them to the consumers to shop...

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Website
3.2 (2128 reviews)
2.6 (64 reviews)
Reviewer's quote

...DHgate website say they honor Visa cards and my card is in with the DARDEN credit union..

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...Their website has bugs managing customer account. When customer is unable to login and request to reset password. There was no email sent..

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Exchange, Refund and Cancellation Policy
2.7 (2088 reviews)
1.9 (67 reviews)
Reviewer's quote

...they said order will take up to 10 days its been 4 months now they saying it will be delivered 01/04/2021 and I cannot dispute since its on its way or get a refund trust me I will get my refund...

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...It has been more than 6 weeks and I have not gotten my refund yet. I tried to call several times and have put on hold for over an hour. I emailed to no avail...

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Delivery Service
2.9 (2058 reviews)
2.3 (62 reviews)
Reviewer's quote

stick to sellers that offer DHL delivery service ePacket sucks..

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After trying to contact rue law by email phone and chat at least eight or nine times I finally got through on the phone by phone after waiting over an hour and a half. I told the representative I wanted to cancel my order immediately. I was told I needed to wait 3 to 5 days. Only to find out that...

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Dhgate and Rue La La Pros and Cons

Pros
  • Customer service
  • Pricing
  • Prices
  • Variety of items
  • Good prices
  • Good products
Cons
  • Customer service
  • Stole my money and wasted my time
  • Very poor contact information
  • Customer service
  • No response from rue la la concierge re refund
  • Incompetent customer service

Dhgate and Rue La La Most Positive Reviews

Top rated reviews
5

adene 2014-10-01 13:58:32
Thank you for contacting DHgate Customer Service Center. My name is Nadenne. Can I have your n...

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5

I am in shock reading all these negative reviews about Ruelala. I have been a member for about three years now and i...

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5

I ordered stuff and it came up to $100 something and it never came!

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5

Great customer service - quick response and action. Thank you.

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Dhgate and Rue La La Most Critical Reviews

Lowest rated reviews
1

I purchase some hair extensions in 14/07/14 first of all the parcel was delivered to the wrong address cost me money in...

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1

DO NOT BUY LUXURY ITEMS FROM RUELALA...
The items are fake. I purchased a Raymond Weil watch. They advertised the watch...

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1

DON'T DO IT DHGATE.COM IS THE WORST ONLINE SHOPPING WEBSITE
I bought 3 dresses, I gave specific measurements and what I...

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1

I bought shoes on Rue LaLa and they came all damages. They did not want to refund me in the begining, I insist then...

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Dhgate and Rue La La Latest Reviews

Recent published reviews
1

I never received my order iwould like to receive it please can yu do something about the situation.

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5

I hope so. The rep said she changed my company credit to my pay pal account as it should have been done. Ill know in 3-5...

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No votes

I have a few orders that I have not received and some sellers only sent a few items but not all and my payment has been...

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4.2

Not what was expected and could not use!

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Dhgate and Rue La La Products and Services

Most reviewed product and services
  • Dhgate Shipping Service (728 reviews)
  • Dhgate Marketplace (112 reviews)
  • Dhgate Profile (31 reviews)
  • Rue La La Shipping Service (38 reviews)
  • Rue La La Subscription (3 reviews)