PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dhgate and Rue La La as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Dhgate
Rue La La

Dhgate and Rue La La Overview

Total reviews
2751
176
Company responses
0
0
Issues resolved
24
2

Dhgate was first mentioned on PissedConsumer on Jun 27, 2008 and since then this brand received 2751 reviews. It is 2575 reviews more than Rue La La received since Mar 12, 2012. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Dhgate customer support team and Rue La La customer service.

Dhgate and Rue La La Consumer Ratings

Rank
12 out of 430 in Auctions and Marketplaces category
243 out of 4208 in E-commerce category
Customer service
13 in category
199 in category
Website
15 in category
296 in category
Exchange, Refund and Cancellation Policy
7 in category
188 in category

Dhgate and Rue La La Rating Details

Customer service
3.2 (1678 reviews)
2 (64 reviews)
Reviewer's quote

...I have chatting live with customer service 5 times already, sent emails to service@dhgate. co , the last email was sent a week ago and no reply yet!!!..

tomtom

...I call Customer service they say they email but I didn’t receive nothing Anyway I speak to the supervisor ,she told him they give me a $20 credit for shipping that’s terrible, to the owner please read it..

PissedConsumer1721351
Website
3.6 (1642 reviews)
2.6 (51 reviews)
Reviewer's quote

I bought a brand t shirt from seller Happy489 and received a bag!!! Not even a all black or white shirt, just a black bag! BE VERY CARFULL WITH THIS WEBSITE, YOU MAY HAVE LUCK ON SOME PURCHASES BUT IN DHGATE YOU CAN ALWAYS BE SCAMMED!!!..

Lakeesha

Woke up to $1250 worth of fraudulently charged items from this website..

Gaylord
Exchange, Refund and Cancellation Policy
3.1 (1609 reviews)
2 (52 reviews)
Reviewer's quote

I never got my tool or refund back..

Shadrick

...Customer Care Team didn't answer my letters and don't want to refund me my money. And they dont want to send me the video with process of packaging. So I don;t know what to do...

Valeriya Y

Dhgate and Rue La La Pros and Cons

Pros
  • Customer service
  • Prices
  • Products
  • Variety of items
  • Good prices
  • Prices
Cons
  • Customer service
  • No refund
  • False tracking number
  • Customer service
  • No response from rue la la concierge re refund
  • Incompetent customer service

Dhgate and Rue La La Most Positive Reviews

Top rated reviews
5

adene 2014-10-01 13:58:32
Thank you for contacting DHgate Customer Service Center. My name is Nadenne. Can I have your n...

5

I am in shock reading all these negative reviews about Ruelala. I have been a member for about three years now and i...

Dhgate and Rue La La Most Critical Reviews

Lowest rated reviews
1

I purchase some hair extensions in 14/07/14 first of all the parcel was delivered to the wrong address cost me money in...

1

DO NOT BUY LUXURY ITEMS FROM RUELALA...
The items are fake. I purchased a Raymond Weil watch. They advertised the watch...

Dhgate and Rue La La Latest Reviews

Recent published reviews
1

I never got my tool or refund back

Read all 2751 reviews

Gave me date I should expect to receive.

Read all 176 reviews

Dhgate and Rue La La Products and Services

Most reviewed product and services
  • Dhgate Shipping Service (485 reviews)
  • Dhgate Customer Care (403 reviews)
  • Dhgate Website (160 reviews)
  • Rue La La Customer Care (48 reviews)
  • Rue La La Shipping Service (35 reviews)
  • Rue La La Subscription (3 reviews)