PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Light In The Box and Dhgate as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Light In The Box
Dhgate

Light In The Box and Dhgate Overview

Total reviews
2510
2700
Company responses
286
0
Issues resolved
17
24

Dhgate was first mentioned on PissedConsumer on Jun 27, 2008 and since then this brand received 2700 reviews. It is 190 reviews more than Light In The Box received since Feb 16, 2009. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Light In The Box customer support team and Dhgate customer service.

Light In The Box and Dhgate Consumer Ratings

Rank
78 out of 474 in Auctions and Marketplaces category
14 out of 474 in Auctions and Marketplaces category
Customer service
87 in category
15 in category
Website
90 in category
19 in category
Delivery Service
68 in category
12 in category

According to consumer ratings and reviews, Dhgate ranks 64 points higher in the Auctions and Marketplaces category than Light In The Box. People gave Light In The Box 1.2 stars for Customer service criterion in Auctions and Marketplaces category and it is 92 points higher than the worst rated brand in this category. At the same time, Dhgate was rated 3.2 stars for Customer service criterion in this category and it is 164 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Dhgate has a higher rating than Light In The Box. Regarding Delivery Service criterion, consumers gave Light In The Box 1.5 stars and it is 62% greater than other in category. Dhgate however was rated 3.4 stars and it is 93% greater than other in category.

Light In The Box and Dhgate Rating Details

Customer service
1.2 (889 reviews)
3.2 (1667 reviews)
Reviewer's quote

Customer service told me to open a case if I don't have it by Dec 17th (even though I told them I needed before and choose shipping method accordingly). Yep, they told me to wait 20 business days after the 8 days it already took to ship. Latest reply from Customer care says "most of the packgaes...

Lu

I have ordered two pair of shoes from this website, but after nearly half a month, I have received nothing, so the people serving at Dhgate are very unfriendly. I can't recover my money. I hope that those who wish to buy at Dhgate must consider my experience.

PissedConsumer1729870
Website
1.9 (786 reviews)
3.6 (1633 reviews)
Reviewer's quote

II created an account on the website by mistake, and start getting spam floods. Theres no way to contact them through the site, and the unsubscribe option does not work. The site is almost illegal, since it doesnt allow customers to change their info or delete the account..

PissedConsumer1678743

I bought a brand t shirt from seller Happy489 and received a bag!!! Not even a all black or white shirt, just a black bag! BE VERY CARFULL WITH THIS WEBSITE, YOU MAY HAVE LUCK ON SOME PURCHASES BUT IN DHGATE YOU CAN ALWAYS BE SCAMMED!!!..

Lakeesha
Delivery Service
1.5 (734 reviews)
3.4 (1553 reviews)
Reviewer's quote

...No notification received of package delivery. Very frustrating. L du plessis :angry:..

Laurent C

...Seller was delivery to mexico but DHgate does not take care this matter. See attachment photo..

PissedConsumer1712089

Light In The Box and Dhgate Pros and Cons

Pros
  • Wide selection
  • Price
  • Good deals
  • Customer service
  • Prices
  • Products
Cons
  • Horrible customer service
  • No way to contact a human
  • Poor service
  • Customer service
  • No refund
  • False tracking number

Light In The Box and Dhgate Most Positive Reviews

Top rated reviews
5

Shipping time for my dancing shoes was supposed to be 6-8 business days. The order was placed 10/05 ~ with 8 days...

5

adene 2014-10-01 13:58:32
Thank you for contacting DHgate Customer Service Center. My name is Nadenne. Can I have your n...

Light In The Box and Dhgate Most Critical Reviews

Lowest rated reviews
1

I ordered a couple of coats and a few scars, for a very good price ($114). They had this special deal where you get "fre...

1

I purchase some hair extensions in 14/07/14 first of all the parcel was delivered to the wrong address cost me money in...

Light In The Box and Dhgate Latest Reviews

Recent published reviews
1.5

Ordered Nov 11th 2019 (a jacket I needed for a special event on Dec 13 2019), and I took the 7-12 days shipping. Nothing...

Read all 2510 reviews
1

I have ordered two pair of shoes from this website, but after nearly half a month, I have received nothing, so the...

Read all 2700 reviews

Light In The Box and Dhgate Products and Services

Most reviewed product and services
  • Light In The Box Shipping Service (415 reviews)
  • Light In The Box Customer Care (169 reviews)
  • Light In The Box Account (78 reviews)
  • Dhgate Shipping Service (447 reviews)
  • Dhgate Customer Care (400 reviews)
  • Dhgate Website (160 reviews)