PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dhgate and Light In The Box as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Dhgate
Light In The Box

Dhgate and Light In The Box Overview

Total reviews 4243 3471
Company responses 0 286
Issues resolved 29 24

Dhgate and Light In The Box Consumer Ratings

Rank
23 out of 318 in Auctions and Marketplaces category
102 out of 318 in Auctions and Marketplaces category
Customer service
18 in category
108 in category
Website
22 in category
100 in category
Exchange, Refund and Cancellation Policy
18 in category
88 in category
Delivery Service
18 in category
82 in category

Dhgate and Light In The Box Rating Details

Customer service
2.8 (2126 reviews)
1.2 (1168 reviews)
Reviewer's quote

...This is the worst customer service I have ever had to deal with..

Read full review

No ability to contact live customer service? Looks like a scam website..

Read full review
Website
3.2 (2037 reviews)
1.8 (1036 reviews)
Reviewer's quote

...the website is a scam..

Read full review

...I have not received any confirmation on my order nor is anything showing up in my orders on the website. But this money has been paid to your website. It's like no order was placed but my money was taken...

Read full review
Exchange, Refund and Cancellation Policy
2.8 (2013 reviews)
1.2 (939 reviews)
Reviewer's quote

I ordered 3 pairs shoes for my son 48 days ago and still haven't received them and would like an explanation and possibly a refund..

Read full review

I ordered clothes for my gf and me in two accounts as on 8th on September and we see forever processing so only thing i saw as solution is refund asap i have already given ticket many times but they say 24 hrs but no mail was received regarding refund. As to the supervisor please send me a mail...

Read full review
Delivery Service
2.9 (1968 reviews)
1.4 (977 reviews)
Reviewer's quote

stick to sellers that offer DHL delivery service ePacket sucks..

Read full review

After making the order, I discovered that I had not checked the faster delivery service and found that there is no way to contact customer service to speak to a live person to make such a change or find out the status of an order. It took more than ten days to pack and ship and then I am supposed...

Read full review

Dhgate and Light In The Box Pros and Cons

Pros
  • Customer service
  • Prices
  • Pricing
  • Wide selection
  • Price
  • Good deals
Cons
  • Customer service
  • Very poor contact information
  • Poor problem resolution
  • Horrible customer service
  • No way to contact a human
  • Poor service

Dhgate and Light In The Box Most Positive Reviews

Top rated reviews
5

adene 2014-10-01 13:58:32
Thank you for contacting DHgate Customer Service Center. My name is Nadenne. Can I have your n...

Read full review
5

Shipping time for my dancing shoes was supposed to be 6-8 business days. The order was placed 10/05 ~ with 8 days...

Read full review
5

I ordered stuff and it came up to $100 something and it never came!

Read full review
5

I ordered 3 jackets for Halloween for me and my friends. The company website stated that it would be 1-2 days...

Read full review

Dhgate and Light In The Box Most Critical Reviews

Lowest rated reviews
1

I purchase some hair extensions in 14/07/14 first of all the parcel was delivered to the wrong address cost me money in...

Read full review
1

I ordered a couple of coats and a few scars, for a very good price ($114). They had this special deal where you get "fre...

Read full review
1

DON'T DO IT DHGATE.COM IS THE WORST ONLINE SHOPPING WEBSITE
I bought 3 dresses, I gave specific measurements and what I...

Read full review
1

All of the website "Help" screenshots are from a site prior design and do not match the site's current design. They tell...

Read full review

Dhgate and Light In The Box Latest Reviews

Recent published reviews
No votes

I oderer a human lace front and i have not received my oder in the mail yet

Read full review
No votes

i need to return back the item. is too small the item number is S 734642900003 or 2000570921833 i need the sending back...

Read full review
1.5

I placed an order for 2 football jerseys back in February and I received 1 b in April. I have been contacting them for...

Read full review
No votes

I'm canceling my order please add my money back to my card

Read full review

Dhgate and Light In The Box Products and Services

Most reviewed product and services
  • Dhgate Shipping Service (684 reviews)
  • Dhgate Customer Care (433 reviews)
  • Dhgate Website (166 reviews)
  • Light In The Box Shipping Service (648 reviews)
  • Light In The Box Customer Care (225 reviews)
  • Light In The Box Account (82 reviews)