PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dhgate and Light In The Box as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Dhgate
Light In The Box

Dhgate and Light In The Box Overview

Total reviews
2698
2504
Company responses
0
286
Issues resolved
24
17

Dhgate was first mentioned on PissedConsumer on Jun 27, 2008 and since then this brand received 2698 reviews. It is 194 reviews more than Light In The Box received since Feb 16, 2009. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Dhgate customer support team and Light In The Box customer service.

Dhgate and Light In The Box Consumer Ratings

Rank
14 out of 470 in Auctions and Marketplaces category
79 out of 470 in Auctions and Marketplaces category
Customer service
15 in category
87 in category
Website
19 in category
90 in category
Exchange, Refund and Cancellation Policy
8 in category
70 in category

According to consumer ratings and reviews, Dhgate ranks 65 points higher in the Auctions and Marketplaces category than Light In The Box. People gave Dhgate 3.3 stars for Customer service criterion in Auctions and Marketplaces category and it is 161 points higher than the worst rated brand in this category. At the same time, Light In The Box was rated 1.2 stars for Customer service criterion in this category and it is 89 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Dhgate has a higher rating than Light In The Box. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Dhgate 3.1 stars and it is 95% greater than other in category. Light In The Box however was rated 1.2 stars and it is 60% greater than other in category.

Dhgate and Light In The Box Rating Details

Customer service
3.3 (1666 reviews)
1.2 (886 reviews)
Reviewer's quote

...Customer service for Dhgate itself is a joke. They have 3 ways to communicate with them but there all automated with preprogrammed answers and questions. I guess no one has ever had this problem before ( ya right) cause it doesn't understand what im saying...

Debra H

..."Please" Respond to Customer. My Order# 1910201034365697. My Item# 06649090: Want to return...

Tarisa S
Website
3.6 (1633 reviews)
1.9 (785 reviews)
Reviewer's quote

I bought a brand t shirt from seller Happy489 and received a bag!!! Not even a all black or white shirt, just a black bag! BE VERY CARFULL WITH THIS WEBSITE, YOU MAY HAVE LUCK ON SOME PURCHASES BUT IN DHGATE YOU CAN ALWAYS BE SCAMMED!!!..

Lakeesha

II created an account on the website by mistake, and start getting spam floods. Theres no way to contact them through the site, and the unsubscribe option does not work. The site is almost illegal, since it doesnt allow customers to change their info or delete the account..

PissedConsumer1678743
Exchange, Refund and Cancellation Policy
3.1 (1597 reviews)
1.2 (722 reviews)
Reviewer's quote

Can I get refund from my order it is to small..

Suhayla

I have asked to return a computer because it was not as advertised. Power source was not American standard. They decided to send me a plug which sparked and I asked to return it. Then they sent the same plug again, and the same thing happened. Then I asked to return the unit again, but now they say...

PissedConsumer1711414

Dhgate and Light In The Box Pros and Cons

Pros
  • Customer service
  • Prices
  • Products
  • Wide selection
  • Price
  • Good deals
Cons
  • Customer service
  • No refund
  • False tracking number
  • Horrible customer service
  • No way to contact a human
  • Poor service

Dhgate and Light In The Box Most Positive Reviews

Top rated reviews
5

adene 2014-10-01 13:58:32
Thank you for contacting DHgate Customer Service Center. My name is Nadenne. Can I have your n...

5

Shipping time for my dancing shoes was supposed to be 6-8 business days. The order was placed 10/05 ~ with 8 days...

Dhgate and Light In The Box Most Critical Reviews

Lowest rated reviews
1

I purchase some hair extensions in 14/07/14 first of all the parcel was delivered to the wrong address cost me money in...

1

I ordered a couple of coats and a few scars, for a very good price ($114). They had this special deal where you get "fre...

Dhgate and Light In The Box Latest Reviews

Recent published reviews

I want my order it was payed for and said was sent Nov. 27th

Read all 2698 reviews

how would I get my $49.29 back for paying additional duty taxes just to receive your packages? It was stated that you...

Read all 2504 reviews

Dhgate and Light In The Box Products and Services

Most reviewed product and services
  • Dhgate Shipping Service (447 reviews)
  • Dhgate Customer Care (400 reviews)
  • Dhgate Website (160 reviews)
  • Light In The Box Shipping Service (414 reviews)
  • Light In The Box Customer Care (169 reviews)
  • Light In The Box Account (78 reviews)