PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lazada Philippines and Dhgate as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lazada Philippines
Dhgate

Lazada Philippines and Dhgate Overview

Total reviews
5479
2767
Company responses
0
0
Issues resolved
132
24

Lazada Philippines was first mentioned on PissedConsumer on Apr 18, 2012 and since then this brand received 5479 reviews. It is 2712 reviews more than Dhgate received since Jun 27, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Lazada Philippines customer support team than with Dhgate customer service.

Lazada Philippines and Dhgate Consumer Ratings

Rank
50 out of 434 in Auctions and Marketplaces category
12 out of 434 in Auctions and Marketplaces category
Customer service
41 in category
13 in category
Delivery Service
45 in category
10 in category
Exchange, Refund and Cancellation Policy
38 in category
7 in category

According to consumer ratings and reviews, Dhgate ranks 38 points higher in the Auctions and Marketplaces category than Lazada Philippines. People gave Lazada Philippines 1.6 stars for Customer service criterion in Auctions and Marketplaces category and it is 120 points higher than the worst rated brand in this category. At the same time, Dhgate was rated 3.2 stars for Customer service criterion in this category and it is 148 points higher than the worst rated brand in this category. If we look at Delivery Service criterion, than we see that Dhgate has a higher rating than Lazada Philippines. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Lazada Philippines 1.7 stars and it is 76% greater than other in category. Dhgate however was rated 3.1 stars and it is 96% greater than other in category.

Lazada Philippines and Dhgate Rating Details

Customer service
1.6 (1973 reviews)
3.2 (1681 reviews)
Reviewer's quote

...I chat laz customer service for 7th times and also call via long distances and got nothing from ur agent Jan. 17 i ask to cancel my order and refund my payment and still got generic reply from your agent. And FYi..

Jeanie Bhelle A

...I have chatting live with customer service 5 times already, sent emails to service@dhgate. co , the last email was sent a week ago and no reply yet!!!..

tomtom
Delivery Service
1.8 (1862 reviews)
3.4 (1568 reviews)
Reviewer's quote

...This is my first time to encounter such poor delivery service. The phone was supposed to be a Christmas gift but look, it's already January. I am really disappointed with new delivery partner of Lazada...

Don B

stick to sellers that offer DHL delivery service ePacket sucks..

Joe A
Exchange, Refund and Cancellation Policy
1.7 (1724 reviews)
3.1 (1612 reviews)
Reviewer's quote

I put in a claim for a refund/return, the seller refused, so I put in a dispute with Lazada, which they denied without giving any reason. I thought the refund would be a simple matter, so I didn't bother to tell Lazada I had a witness who would confirm only two boxes were delivered. As you can see...

Barry K

I never got my tool or refund back..

Shadrick

Lazada Philippines and Dhgate Pros and Cons

Pros
  • Cash on delivery
  • Fast delivery
  • Wide array of products
  • Customer service
  • Prices
  • Products
Cons
  • Poor customer service
  • Give false information
  • Service
  • Customer service
  • No refund
  • False tracking number

Lazada Philippines and Dhgate Most Positive Reviews

Top rated reviews
5

i accidentally click yes im so sorry. I was only checking how to pay somi will buy when i have my money but this time i...

5

adene 2014-10-01 13:58:32
Thank you for contacting DHgate Customer Service Center. My name is Nadenne. Can I have your n...

Lazada Philippines and Dhgate Most Critical Reviews

Lowest rated reviews
1

I have been trying to be patient with lazada for 3 weeks now. I ordered a set of health product. My order was 3 bottle...

1

I purchase some hair extensions in 14/07/14 first of all the parcel was delivered to the wrong address cost me money in...

Lazada Philippines and Dhgate Latest Reviews

Recent published reviews

1 year refund not processed until now

Read all 5479 reviews

The 3 sweatsuits were to small and they had a odor also one had a rip they were medium sweatsuits and I ordered xl...

Read all 2767 reviews

Lazada Philippines and Dhgate Products and Services

Most reviewed product and services
  • Lazada Philippines Shipping Service (1421 reviews)
  • Lazada Philippines Customer Care (517 reviews)
  • Lazada Philippines Delivery Service (323 reviews)
  • Dhgate Shipping Service (489 reviews)
  • Dhgate Customer Care (404 reviews)
  • Dhgate Website (160 reviews)