PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dhgate and Lazada Philippines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Dhgate
Lazada Philippines

Dhgate and Lazada Philippines Overview

Total reviews
3653
6390
Company responses
0
0
Issues resolved
25
143

Dhgate and Lazada Philippines Consumer Ratings

Rank
15 out of 306 in Auctions and Marketplaces category
69 out of 306 in Auctions and Marketplaces category
Customer service
17 in category
50 in category
Website
18 in category
54 in category
Exchange, Refund and Cancellation Policy
12 in category
53 in category
Delivery Service
12 in category
53 in category

Dhgate and Lazada Philippines Rating Details

Customer service
3 (1942 reviews)
1.6 (2264 reviews)
Reviewer's quote

...New York is easy! So far, 5 Sellers have sent my purchases, 17 so far to different states all around the country, except mine? How is that possible, and the customer service saved emails one night tell the story. Fire Diane *** as CEO, and get these sellers in line. Sellers don't return messages, and won't even respond to DHgates...

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...I have been trying to contact the lazada customer service but the Chat customer care is not responding. I did try to reach out to the seller however they want to give me 1 peso coupon for me to order again the casing and insisting that all the tablet are 11. 6 inches...

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Website
3.4 (1876 reviews)
2.3 (1916 reviews)
Reviewer's quote

...I had a hard time because DHGate customer service uses Square Trade to talk to with their number on their website and they were not able to help. Is there a way to talk to DHGate? Any help will be muchly appreciated..

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It's been 5 days and I have not yet received any LBC Remittance Code on my E-mail. Link to the form for the request resending the code on the official App/website is temporarily unavailable. Please send the code to maricarftisland@gmail.com reference id:...

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Exchange, Refund and Cancellation Policy
2.9 (1834 reviews)
1.7 (1965 reviews)
Reviewer's quote

...He said he refunded my order BUT the card that was used and on file was closed by the bank a few weeks ago because someone tried doing fraud. Is there anyways i can get the refund back into my new card?..

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i have tried to get my refund, cod order, item has been in their warehouse now for over 2 weeks, tracked it there with delivery service. I still do not have my refund in wallet or in any form. ALSO IT WILL COST YOU MORE FOR DELIVERY THAN THE ITEMS COST,NOT RIGHT..

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Delivery Service
3.1 (1803 reviews)
1.8 (2155 reviews)
Reviewer's quote

stick to sellers that offer DHL delivery service ePacket sucks..

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If My order of two days ago, the one with the sent email saying it was delivered, still hasn't been delivered, Lazada own delivery service is horrible to say the least, the same delivery driver has done this before, and plus my other order scheduled for yesterday also wasn't delivered, once again...

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Dhgate and Lazada Philippines Pros and Cons

Pros
  • Customer service
  • Prices
  • Pricing
  • Cash on delivery
  • Fast delivery
  • Wide array of products
Cons
  • Customer service
  • Stole my money and wasted my time
  • No reply from seller
  • Poor customer service
  • Give false information
  • Service

Dhgate and Lazada Philippines Most Positive Reviews

Top rated reviews
5

adene 2014-10-01 13:58:32
Thank you for contacting DHgate Customer Service Center. My name is Nadenne. Can I have your n...

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5

i accidentally click yes im so sorry. I was only checking how to pay somi will buy when i have my money but this time i...

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5

I ordered stuff and it came up to $100 something and it never came!

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5

Please cancel my order number 303574879..address on that order is not updated, I already booked another order with my...

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Dhgate and Lazada Philippines Most Critical Reviews

Lowest rated reviews
1

I purchase some hair extensions in 14/07/14 first of all the parcel was delivered to the wrong address cost me money in...

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1

I have been trying to be patient with lazada for 3 weeks now. I ordered a set of health product. My order was 3 bottle...

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1

DON'T DO IT DHGATE.COM IS THE WORST ONLINE SHOPPING WEBSITE
I bought 3 dresses, I gave specific measurements and what I...

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1

i am a very patient person..
kumbaga e kaya ko magintay ng matagal..

its was my first time trying this online thingy..s...

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Dhgate and Lazada Philippines Latest Reviews

Recent published reviews
No votes

I can't get in contact with the seller it says that store is no longer available *** 92.00 dollars

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3.3

I ordered 3 items at Lazada. One 11.6 inches tablet, one 11.6 inches triple camera and 1 tablet cover casing for the...

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1

All products I have ordered from DHGATE have been 'sent' with fake tracking numbers - hijacking real tracking numbers of...

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No votes

Good Day! I want to cancel my order that was placed on 30 May 2020 13:57:06 since the cancellation button is not availab...

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Dhgate and Lazada Philippines Products and Services

Most reviewed product and services
  • Dhgate Shipping Service (601 reviews)
  • Dhgate Customer Care (422 reviews)
  • Dhgate Website (164 reviews)
  • Lazada Philippines Shipping Service (1498 reviews)
  • Lazada Philippines Customer Care (532 reviews)
  • Lazada Philippines Delivery Service (338 reviews)