PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dhgate and Ioffer as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Dhgate
Ioffer

Dhgate and Ioffer Overview

Total reviews
3654
563
Company responses
0
0
Issues resolved
25
0

Dhgate and Ioffer Consumer Ratings

Rank
15 out of 306 in Auctions and Marketplaces category
104 out of 306 in Auctions and Marketplaces category
Customer service
17 in category
92 in category
Website
18 in category
69 in category
Exchange, Refund and Cancellation Policy
12 in category
94 in category
Delivery Service
12 in category
89 in category

Dhgate and Ioffer Rating Details

Customer service
3 (1943 reviews)
1.3 (53 reviews)
Reviewer's quote

...New York is easy! So far, 5 Sellers have sent my purchases, 17 so far to different states all around the country, except mine? How is that possible, and the customer service saved emails one night tell the story. Fire Diane *** as CEO, and get these sellers in line. Sellers don't return messages, and won't even respond to DHgates...

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...venders that can't be tracked And the web site is no help since within a month me account activity clears! Hopefully I will get this resolved Because the customer service department far from understand the currency exchange rate as well where in 3 different cases was more then the actual product...

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Website
3.4 (1876 reviews)
2.2 (51 reviews)
Reviewer's quote

...I had a hard time because DHGate customer service uses Square Trade to talk to with their number on their website and they were not able to help. Is there a way to talk to DHGate? Any help will be muchly appreciated..

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This website is a scam! DONT but anything from this website. my card also was locked because they attempted to use my card. Somebody needs to investigate this websits...

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Exchange, Refund and Cancellation Policy
2.9 (1834 reviews)
1.1 (47 reviews)
Reviewer's quote

...He said he refunded my order BUT the card that was used and on file was closed by the bank a few weeks ago because someone tried doing fraud. Is there anyways i can get the refund back into my new card?..

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On november 28 i ordered a pair of jordans for my son for xmas i never received the order and yes i contacted the seller for a refund but they havent gave me a refund..

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Delivery Service
3.1 (1803 reviews)
1.3 (42 reviews)
Reviewer's quote

stick to sellers that offer DHL delivery service ePacket sucks..

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I bought 3 pairs of boots had to wait 2 months then received notice that the package was delivered and I was at home at the delivery time but there was no delivery. The vendor will not answer any of my emails they just took my money and dismissed me completely. Please do not purchase anything from...

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Dhgate and Ioffer Pros and Cons

Pros
  • Customer service
  • Prices
  • Pricing
  • Will never shop again
  • Products available
  • Product
Cons
  • Customer service
  • Stole my money and wasted my time
  • No reply from seller
  • Risky to use
  • Should never be allow to deal customers
  • Service and not getting my item

Dhgate and Ioffer Most Positive Reviews

Top rated reviews
5

adene 2014-10-01 13:58:32
Thank you for contacting DHgate Customer Service Center. My name is Nadenne. Can I have your n...

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5

I paid for a pocket book. Emailed a week later to ask for tracking no response I emailed again no response. I emailed...

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5

I ordered stuff and it came up to $100 something and it never came!

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5

I feel very strung along by this company the never delivered the purse and I'm out 24.00 dollars wich is a lot of money...

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Dhgate and Ioffer Most Critical Reviews

Lowest rated reviews
1

I purchase some hair extensions in 14/07/14 first of all the parcel was delivered to the wrong address cost me money in...

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1

Bagslll (sold 17543 items on iOffer for over 3 years) is a FRAUDULENT seller!

Ioffer.com: Fraud seller. Bagslll. FRA...

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1

DON'T DO IT DHGATE.COM IS THE WORST ONLINE SHOPPING WEBSITE
I bought 3 dresses, I gave specific measurements and what I...

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1

5 out of 10 orders iv made so far iv had to dispute with paypal as the items never shown up and the seller just closes t...

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Dhgate and Ioffer Latest Reviews

Recent published reviews
4

The person I had purchased shoes for doesn't want them

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1

Scam on item I bought. And never got what owner promised. Want my money back. Besides card was stolen and used without...

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No votes

I can't get in contact with the seller it says that store is no longer available *** 92.00 dollars

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No votes

HI, who come I get my account (ruca64) suspended NOW, for items that is no longer available since 2015???
somebody playin...

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Dhgate and Ioffer Products and Services

Most reviewed product and services
  • Dhgate Shipping Service (602 reviews)
  • Dhgate Customer Care (422 reviews)
  • Dhgate Website (164 reviews)
  • Ioffer Shipping Service (17 reviews)
  • Ioffer Chouweixiangtou2015 Profile (2 reviews)
  • Ioffer Starseller888 Profile (1 review)