PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dhgate and Ioffer as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


Dhgate and Ioffer Overview

Total reviews
Company responses
Issues resolved

Dhgate was first mentioned on PissedConsumer on Jun 27, 2008 and since then this brand received 2751 reviews. It is 2189 reviews more than Ioffer received since Apr 23, 2008.

Dhgate and Ioffer Consumer Ratings

12 out of 430 in Auctions and Marketplaces category
87 out of 430 in Auctions and Marketplaces category
Customer service
13 in category
73 in category
15 in category
62 in category
Exchange, Refund and Cancellation Policy
7 in category
73 in category

According to consumer ratings and reviews, Dhgate ranks 75 points higher in the Auctions and Marketplaces category than Ioffer. People gave Dhgate 3.2 stars for Customer service criterion in Auctions and Marketplaces category and it is 149 points higher than the worst rated brand in this category. At the same time, Ioffer was rated 1.3 stars for Customer service criterion in this category and it is 89 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Dhgate has a higher rating than Ioffer. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Dhgate 3.1 stars and it is 96% greater than other in category. Ioffer however was rated 1.2 stars and it is 55% greater than other in category.

Dhgate and Ioffer Rating Details

Customer service
3.2 (1678 reviews)
1.3 (53 reviews)
Reviewer's quote

...I have chatting live with customer service 5 times already, sent emails to service@dhgate. co , the last email was sent a week ago and no reply yet!!!..


...venders that can't be tracked And the web site is no help since within a month me account activity clears! Hopefully I will get this resolved Because the customer service department far from understand the currency exchange rate as well where in 3 different cases was more then the actual product...

3.6 (1642 reviews)
2.2 (51 reviews)
Reviewer's quote

I bought a brand t shirt from seller Happy489 and received a bag!!! Not even a all black or white shirt, just a black bag! BE VERY CARFULL WITH THIS WEBSITE, YOU MAY HAVE LUCK ON SOME PURCHASES BUT IN DHGATE YOU CAN ALWAYS BE SCAMMED!!!..


This website is a scam! DONT but anything from this website. my card also was locked because they attempted to use my card. Somebody needs to investigate this websits...

Exchange, Refund and Cancellation Policy
3.1 (1609 reviews)
1.2 (46 reviews)
Reviewer's quote

I never got my tool or refund back..


On november 28 i ordered a pair of jordans for my son for xmas i never received the order and yes i contacted the seller for a refund but they havent gave me a refund..


Dhgate and Ioffer Pros and Cons

  • Customer service
  • Prices
  • Products
  • Will never shop again
  • Products available
  • Product
  • Customer service
  • No refund
  • False tracking number
  • Risky to use
  • Should never be allow to deal customers
  • Service and not getting my item

Dhgate and Ioffer Most Positive Reviews

Top rated reviews

adene 2014-10-01 13:58:32
Thank you for contacting DHgate Customer Service Center. My name is Nadenne. Can I have your n...


I paid for a pocket book. Emailed a week later to ask for tracking no response I emailed again no response. I emailed...

Dhgate and Ioffer Most Critical Reviews

Lowest rated reviews

I purchase some hair extensions in 14/07/14 first of all the parcel was delivered to the wrong address cost me money in...


Bagslll (sold 17543 items on iOffer for over 3 years) is a FRAUDULENT seller!

Ioffer.com: Fraud seller. Bagslll. FRA...

Dhgate and Ioffer Latest Reviews

Recent published reviews

I never got my tool or refund back

Read all 2751 reviews

HI, who come I get my account (ruca64) suspended NOW, for items that is no longer available since 2015???
somebody playin...

Read all 562 reviews

Dhgate and Ioffer Products and Services

Most reviewed product and services
  • Dhgate Shipping Service (485 reviews)
  • Dhgate Customer Care (403 reviews)
  • Dhgate Website (160 reviews)
  • Ioffer Shipping Service (17 reviews)
  • Ioffer Chouweixiangtou2015 Profile (2 reviews)
  • Ioffer Starseller888 Profile (1 review)