PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gearbest and Dhgate as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gearbest
Dhgate

Gearbest and Dhgate Overview

Total reviews
3479
2699
Company responses
0
0
Issues resolved
58
24

Gearbest was first mentioned on PissedConsumer on Mar 4, 2015 and since then this brand received 3479 reviews. It is 780 reviews more than Dhgate received since Jun 27, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Gearbest customer support team than with Dhgate customer service.

Gearbest and Dhgate Consumer Ratings

Rank
33 out of 1198 in Gadgets and Accessories category
14 out of 471 in Auctions and Marketplaces category
Customer service
26 in category
15 in category
Website
35 in category
19 in category
Exchange, Refund and Cancellation Policy
21 in category
8 in category

Gearbest and Dhgate Rating Details

Customer service
3.1 (2446 reviews)
3.3 (1666 reviews)
Reviewer's quote

...No live customer service Unreliable Lack of proper communication And any more problems with this company..

Henry S

...Customer service for Dhgate itself is a joke. They have 3 ways to communicate with them but there all automated with preprogrammed answers and questions. I guess no one has ever had this problem before ( ya right) cause it doesn't understand what im saying...

Debra H
Website
3.6 (2313 reviews)
3.6 (1633 reviews)
Reviewer's quote

Place order pay by PayPal Invoice Id: P191012009918003721FWO TRANSACTION ID: 31K59973YE5428110 I haven't recive any shipping information and when I go to your website it shows that I didn't place any orders, I would like to know what happens..

Luisangel

I bought a brand t shirt from seller Happy489 and received a bag!!! Not even a all black or white shirt, just a black bag! BE VERY CARFULL WITH THIS WEBSITE, YOU MAY HAVE LUCK ON SOME PURCHASES BUT IN DHGATE YOU CAN ALWAYS BE SCAMMED!!!..

Lakeesha
Exchange, Refund and Cancellation Policy
3.2 (2292 reviews)
3.1 (1597 reviews)
Reviewer's quote

...So i went to them and they were able to send me the refund right away. Gearbest was too incompetent to help me at all..

PissedConsumer1652810

Can I get refund from my order it is to small..

Suhayla

Gearbest and Dhgate Pros and Cons

Pros
  • Prices
  • Price
  • Customer service
  • Customer service
  • Prices
  • Products
Cons
  • Horrible customer service
  • Customer service
  • Slow shipping
  • Customer service
  • No refund
  • False tracking number

Gearbest and Dhgate Most Positive Reviews

Top rated reviews
5

My first experience with this store. I bought mainly on Ali. I was looking for a permanent place to buy original...

5

adene 2014-10-01 13:58:32
Thank you for contacting DHgate Customer Service Center. My name is Nadenne. Can I have your n...

Gearbest and Dhgate Most Critical Reviews

Lowest rated reviews
1

Saw a review on a drone that i liked that was tied to GEARBEST looked on there site and found one that looks like a...

1

I purchase some hair extensions in 14/07/14 first of all the parcel was delivered to the wrong address cost me money in...

Gearbest and Dhgate Latest Reviews

Recent published reviews

ordered from them and they provided fake tracking number. After many calls and email they finally provided the correct...

Read all 3479 reviews

I am so angry I ordered 4 handbags never recieved them. My name is Denise Curcio you gave me customer service number it...

Read all 2699 reviews

Gearbest and Dhgate Products and Services

Most reviewed product and services
  • Gearbest Shipping Service (792 reviews)
  • Gearbest Customer Care (479 reviews)
  • Gearbest Website (157 reviews)
  • Dhgate Shipping Service (447 reviews)
  • Dhgate Customer Care (400 reviews)
  • Dhgate Website (160 reviews)