PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gearbest and Dhgate as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gearbest
Dhgate

Gearbest and Dhgate Overview

Total reviews 3587 4236
Company responses 0 0
Issues resolved 59 29

Gearbest and Dhgate Consumer Ratings

Rank
40 out of 821 in Gadgets and Accessories category
23 out of 318 in Auctions and Marketplaces category
Customer service
27 in category
18 in category
Website
38 in category
22 in category
Exchange, Refund and Cancellation Policy
23 in category
18 in category
Diversity of Products or Services
37 in category
22 in category

Gearbest and Dhgate Rating Details

Customer service
3.1 (2485 reviews)
2.8 (2123 reviews)
Reviewer's quote

...Here it is now going into June I can't get a hold of anybody customer service, no one's answering my emails, and when I try to put a ticket in on the website it doesn't work. The chat feature just tells me to track it..

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...I TRIED contacting customer service and didnt get anywhere. What a joke. This was an expensive handbag that my son gave me the money for to pick out what I liked for my birthday or else I couldnt have ever been able to afford..

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Website
3.6 (2351 reviews)
3.2 (2035 reviews)
Reviewer's quote

GOING TO HAVE 1000"S OF PISSED OFF CUSTOMERS FLOOD YOUR THIEVING WEBSITE - START A CAMPAIGN NOW - SEND MULTIPLE EMAILS AND CRASH THEIR THIEVING SITE!!! Gearbest is a GIANT RIP OFF !!! PLEASE DON'T BUY FROM THIS COMPANY !!! GEARBEST Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds...

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...the website is a scam..

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Exchange, Refund and Cancellation Policy
3.2 (2327 reviews)
2.8 (2010 reviews)
Reviewer's quote

...Want to refund and customer service said to wait. I hate them!!!!!..

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I ordered 3 pairs shoes for my son 48 days ago and still haven't received them and would like an explanation and possibly a refund..

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Diversity of Products or Services
3.7 (2263 reviews)
3.4 (1939 reviews)
Reviewer's quote

...I want President Trump, if he is truthfully upset as I am at cheating Chinese companies, to make it a law that all products on all sites that sell chinese goods, POST the manufacture location for EVERY item! So I can refuse to buy any more junk from those Swindlers from china!..

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Didn't receive products the tracking number says its been deliver in diffrent state even tho the address I provided is correctthey send to California and i live in New York its a scam cuz this happened before but diffrent buyer..

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Gearbest and Dhgate Pros and Cons

Pros
  • Prices
  • Price
  • Customer service
  • Customer service
  • Prices
  • Pricing
Cons
  • Horrible customer service
  • Customer care
  • Being cheated
  • Customer service
  • Very poor contact information
  • Poor problem resolution

Gearbest and Dhgate Most Positive Reviews

Top rated reviews
5

My first experience with this store. I bought mainly on Ali. I was looking for a permanent place to buy original...

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5

adene 2014-10-01 13:58:32
Thank you for contacting DHgate Customer Service Center. My name is Nadenne. Can I have your n...

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5

Soy de mexico y comprar por internet en el extranjero siempre ah sido un volado, para mi suerte lo heche a gearbest y qu...

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5

I ordered stuff and it came up to $100 something and it never came!

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Gearbest and Dhgate Most Critical Reviews

Lowest rated reviews
1

Saw a review on a drone that i liked that was tied to GEARBEST looked on there site and found one that looks like a...

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1

I purchase some hair extensions in 14/07/14 first of all the parcel was delivered to the wrong address cost me money in...

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1

0 percent trust from http://www.scamadviser.com/check-website/gearbest.com

Worst experience using online ordering. Afte...

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1

DON'T DO IT DHGATE.COM IS THE WORST ONLINE SHOPPING WEBSITE
I bought 3 dresses, I gave specific measurements and what I...

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Gearbest and Dhgate Latest Reviews

Recent published reviews
No votes

20041100962214288980 this is the tracking number of my order. I would like yo know when exactly i cant receive my order?

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No votes

I have ordered two products via iDeal, the money has been debited from my account but it has not been received by you,...

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1.5

after purchasing a 360 S5 robot vac from them 9 months ago, It stopped going back to base to recharge. It just stopped...

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2.6

I checked my online banking and noticed a transaction from this company for $143 and it was not authorized or approved...

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Gearbest and Dhgate Products and Services

Most reviewed product and services
  • Gearbest Shipping Service (815 reviews)
  • Gearbest Customer Care (485 reviews)
  • Gearbest Website (157 reviews)
  • Dhgate Shipping Service (683 reviews)
  • Dhgate Customer Care (433 reviews)
  • Dhgate Website (166 reviews)