PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about DHgate and Gearbest as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

DHgate
2.6
Gearbest
3.5
DHgate
Gearbest

DHgate and Gearbest Overview

Total reviews 7600 3590
Company responses 0 0
Issues resolved 68 62

DHgate and Gearbest Consumer Ratings

Rank
53 out of 691 in Auctions and Marketplaces category
35 out of 898 in Gadgets and Accessories category
Customer service
51 in category
29 in category
Website
59 in category
35 in category
Exchange, Refund and Cancellation Policy
50 in category
24 in category
Product or Service Quality
50 in category
29 in category

DHgate and Gearbest Rating Details

Customer service
2.4
(3130 reviews)
3.1
(2496 reviews)
Reviewer's quote

...I contacted Dghate customer service via chat and they wanted me to pay $1 to file a dispute. I'm reporting to my credit card company as FRAUD!! My order confirmation # is 314********..

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Hallo, ich habe folgende e-mail vom Verkäufer am 22/06/2022 03:42:50 erhalten Hello, you need to get back to Gearbest Customer Service and ask them to approve your order, your order is pending review and we cannot ship it to you. Your order will only be shipped once it has been approved. Was soll...

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Website
2.8
(2951 reviews)
3.6
(2362 reviews)
Reviewer's quote

...They had turned off their email alerts and also did not respond to chats/messages! It's also impossible to figure out from the website how to contact DHG itself to explain concerns not covered by their very limited bot. Worse, when contacted by P. O...

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The website indicated this phone would be shipped by 3/15. It is not even being prepared for shipment. I canceled this order Monday, 3/15, and was told I would get a confirmation email within 24 hours...

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Exchange, Refund and Cancellation Policy
2.3
(2885 reviews)
3.1
(2339 reviews)
Reviewer's quote

...So I entered a dispute first for redelivery but I felt this seller couldn't be trusted and changed the dispute for a refund. The dispute favoured the seller so now I don't have the product and no money. The order number is 314********...

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Hello I requested a refund from slmro store on Gearbest over a week ago and the seller agreed. now I'm waiting on you to finish the transaction, I've had no further status updates in a while now. so to clarify I need a date or I'll have too find Legal Help...

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Product or Service Quality
2.6
(2820 reviews)
3.4
(2225 reviews)
Reviewer's quote

Been several months still no reply no product open the dispute and they closed it for me with no response..

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...Customer service sucks! They steal my money!!! Dont use Gearbest application!!!..

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DHgate and Gearbest Pros and Cons

Pros
  • Customer service
  • Good price
  • Price
  • Prices
  • Price
  • Customer service
Cons
  • Customer service
  • Poor problem resolution
  • I have not received order
  • Horrible customer service
  • Being cheated
  • Customer care

DHgate and Gearbest Most Positive Reviews

Top rated reviews
5

I placed many ordner by using the website of dhgate and I'm very happy with there services. When there is a dispute...

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5

I bought Blackview Breeze v2 from Gearbest.com. It's a very nice smartphone and works pretty good. The looks are...

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5

Dear Ladies and Gentlemen,
I made a bank transfer today from 119,11 on 08.03.2024 see the annex.
I have not received a con...

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5

I order my xiaomi redmi note 2 prime (32GB RAM and 2.2 GHz CPU freq) about 2 month ago on Gearbest (order number...

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DHgate and Gearbest Most Critical Reviews

Lowest rated reviews
1

Hello:
I have 3 outstanding refund and return requests but NOONE has taken any steps to refund nor provide any services.
P...

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1

WHY I MADE AN ORDER AND Can't GET IN CONTACT WITH You all... SO U SCAMMERS FOR REAL??? It's BEEN A WHILE AND NO ONE HAS...

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1

I need to talk to a real person ASAP. My phone number is 614-930-****. And the first picture is the parachute I ordered...

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1

Purchased the DM007 Drone. Received it in a short period of time. But it wouldn't fly. I emailed them back and forth....

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DHgate and Gearbest Latest Reviews

Recent published reviews
No votes

Bonjour . J'ai commandé pour 270 de cigarettes électroniques. Le 3. Mars . On me dit d'être patient, mais bon j'ai...

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No votes

GD230127****2269 no answer on my order, no follow up, over 4 months waiting, no refund or option to choose other product

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No votes

The seller sent me a replica of an actual brand end up getting seized by the USPS carrier I contacted the seller...

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No votes

I couldnt get through to anybody. I have never tried so hard to get into contact with a company, I will never be buying...

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