PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dhgate and Gearbest as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Dhgate
Gearbest

Dhgate and Gearbest Overview

Total reviews
2695
3479
Company responses
0
0
Issues resolved
24
58

Gearbest was first mentioned on PissedConsumer on Mar 4, 2015 and since then this brand received 3479 reviews. It is 784 reviews more than Dhgate received since Jun 27, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Gearbest customer support team than with Dhgate customer service.

Dhgate and Gearbest Consumer Ratings

Rank
14 out of 469 in Auctions and Marketplaces category
33 out of 1198 in Gadgets and Accessories category
Customer service
14 in category
26 in category
Website
18 in category
35 in category
Exchange, Refund and Cancellation Policy
8 in category
21 in category

Dhgate and Gearbest Rating Details

Customer service
3.3 (1666 reviews)
3.1 (2446 reviews)
Reviewer's quote

...Customer service for Dhgate itself is a joke. They have 3 ways to communicate with them but there all automated with preprogrammed answers and questions. I guess no one has ever had this problem before ( ya right) cause it doesn't understand what im saying...

Debra H

...No live customer service Unreliable Lack of proper communication And any more problems with this company..

Henry S
Website
3.6 (1632 reviews)
3.6 (2313 reviews)
Reviewer's quote

I bought a brand t shirt from seller Happy489 and received a bag!!! Not even a all black or white shirt, just a black bag! BE VERY CARFULL WITH THIS WEBSITE, YOU MAY HAVE LUCK ON SOME PURCHASES BUT IN DHGATE YOU CAN ALWAYS BE SCAMMED!!!..

Lakeesha

Place order pay by PayPal Invoice Id: P191012009918003721FWO TRANSACTION ID: 31K59973YE5428110 I haven't recive any shipping information and when I go to your website it shows that I didn't place any orders, I would like to know what happens..

Luisangel
Exchange, Refund and Cancellation Policy
3.1 (1596 reviews)
3.2 (2292 reviews)
Reviewer's quote

Can I get refund from my order it is to small..

Suhayla

...So i went to them and they were able to send me the refund right away. Gearbest was too incompetent to help me at all..

PissedConsumer1652810

Dhgate and Gearbest Pros and Cons

Pros
  • Customer service
  • Prices
  • Products
  • Prices
  • Price
  • Customer service
Cons
  • Customer service
  • No refund
  • False tracking number
  • Horrible customer service
  • Customer service
  • Slow shipping

Dhgate and Gearbest Most Positive Reviews

Top rated reviews
5

adene 2014-10-01 13:58:32
Thank you for contacting DHgate Customer Service Center. My name is Nadenne. Can I have your n...

5

My first experience with this store. I bought mainly on Ali. I was looking for a permanent place to buy original...

Dhgate and Gearbest Most Critical Reviews

Lowest rated reviews
1

I purchase some hair extensions in 14/07/14 first of all the parcel was delivered to the wrong address cost me money in...

1

Saw a review on a drone that i liked that was tied to GEARBEST looked on there site and found one that looks like a...

Dhgate and Gearbest Latest Reviews

Recent published reviews

I wanted to know What the Date of arrival

Read all 2695 reviews

ordered from them and they provided fake tracking number. After many calls and email they finally provided the correct...

Read all 3479 reviews

Dhgate and Gearbest Products and Services

Most reviewed product and services
  • Dhgate Shipping Service (446 reviews)
  • Dhgate Customer Care (400 reviews)
  • Dhgate Website (160 reviews)
  • Gearbest Shipping Service (792 reviews)
  • Gearbest Customer Care (479 reviews)
  • Gearbest Website (157 reviews)