PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dhgate and Gearbest as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Dhgate
Gearbest

Dhgate and Gearbest Overview

Total reviews
2753
3490
Company responses
0
0
Issues resolved
24
58

Gearbest was first mentioned on PissedConsumer on Mar 4, 2015 and since then this brand received 3490 reviews. It is 737 reviews more than Dhgate received since Jun 27, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Gearbest customer support team than with Dhgate customer service.

Dhgate and Gearbest Consumer Ratings

Rank
12 out of 430 in Auctions and Marketplaces category
37 out of 1142 in Gadgets and Accessories category
Customer service
13 in category
27 in category
Website
15 in category
35 in category
Exchange, Refund and Cancellation Policy
7 in category
22 in category

Dhgate and Gearbest Rating Details

Customer service
3.2 (1678 reviews)
3.1 (2449 reviews)
Reviewer's quote

...I have chatting live with customer service 5 times already, sent emails to service@dhgate. co , the last email was sent a week ago and no reply yet!!!..

tomtom

...No live customer service Unreliable Lack of proper communication And any more problems with this company..

Henry S
Website
3.6 (1642 reviews)
3.6 (2314 reviews)
Reviewer's quote

I bought a brand t shirt from seller Happy489 and received a bag!!! Not even a all black or white shirt, just a black bag! BE VERY CARFULL WITH THIS WEBSITE, YOU MAY HAVE LUCK ON SOME PURCHASES BUT IN DHGATE YOU CAN ALWAYS BE SCAMMED!!!..

Lakeesha

Place order pay by PayPal Invoice Id: P191012009918003721FWO TRANSACTION ID: 31K59973YE5428110 I haven't recive any shipping information and when I go to your website it shows that I didn't place any orders, I would like to know what happens..

Luisangel
Exchange, Refund and Cancellation Policy
3.1 (1609 reviews)
3.2 (2297 reviews)
Reviewer's quote

I never got my tool or refund back..

Shadrick

...I told them I was contacting the attorney general they offered me extra Gearbest points and my refund..

Damain

Dhgate and Gearbest Pros and Cons

Pros
  • Customer service
  • Prices
  • Products
  • Prices
  • Price
  • Customer service
Cons
  • Customer service
  • No refund
  • False tracking number
  • Horrible customer service
  • Customer service
  • Slow shipping

Dhgate and Gearbest Most Positive Reviews

Top rated reviews
5

adene 2014-10-01 13:58:32
Thank you for contacting DHgate Customer Service Center. My name is Nadenne. Can I have your n...

5

My first experience with this store. I bought mainly on Ali. I was looking for a permanent place to buy original...

Dhgate and Gearbest Most Critical Reviews

Lowest rated reviews
1

I purchase some hair extensions in 14/07/14 first of all the parcel was delivered to the wrong address cost me money in...

1

Saw a review on a drone that i liked that was tied to GEARBEST looked on there site and found one that looks like a...

Dhgate and Gearbest Latest Reviews

Recent published reviews

My account got hacked and then I was blocked. I have tried to open a different account with a different card. No luck....

Read all 2753 reviews
1

I want to ship back my watch and they want me to send it all the way to Spain going to cost me $50 to ship it to Spain...

Read all 3490 reviews

Dhgate and Gearbest Products and Services

Most reviewed product and services
  • Dhgate Shipping Service (486 reviews)
  • Dhgate Customer Care (403 reviews)
  • Dhgate Website (160 reviews)
  • Gearbest Shipping Service (798 reviews)
  • Gearbest Customer Care (482 reviews)
  • Gearbest Website (157 reviews)