PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dhgate and Gearbest as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Dhgate
Gearbest

Dhgate and Gearbest Overview

Total reviews
3696
3581
Company responses
0
0
Issues resolved
25
59

Dhgate and Gearbest Consumer Ratings

Rank
20 out of 306 in Auctions and Marketplaces category
39 out of 793 in Gadgets and Accessories category
Customer service
15 in category
26 in category
Website
17 in category
38 in category
Exchange, Refund and Cancellation Policy
11 in category
20 in category
Product or Service Quality
13 in category
29 in category

Dhgate and Gearbest Rating Details

Customer service
3 (1953 reviews)
3.1 (2481 reviews)
Reviewer's quote

...I only have 1 address to be delivered to do this obviously a scam to take my money and now with zero help from customer service which is structured not to be able to even send emails nevertheless get a reply. No one cares to help me share whatsoever. Dhgate owes me now over $300 USD...

Read full review

...Here it is now going into June I can't get a hold of anybody customer service, no one's answering my emails, and when I try to put a ticket in on the website it doesn't work. The chat feature just tells me to track it..

Read full review
Website
3.3 (1887 reviews)
3.6 (2348 reviews)
Reviewer's quote

...The website seems fake af any time i tried clicking customer support it froze or never allowed me to do so and i created a new password and guess what my account just doesnt work anymore no caps lock isnt on either ..

Read full review

...When I went to the website, they said the order does not exist. I have a record of this with my bank and will have them reimburse me if you can not get my order to me ASAP or return my money. Very disappointed in your company...

Read full review
Exchange, Refund and Cancellation Policy
2.9 (1842 reviews)
3.2 (2326 reviews)
Reviewer's quote

It's been 3 months and I have received it, and I am not happy I want a refund..

Read full review

More delays my refund Today please..

Read full review
Product or Service Quality
3.2 (1799 reviews)
3.4 (2210 reviews)
Reviewer's quote

00 US for products I never received and that to me is an insult when the product was Canadian $24 to $50 which is ignorant or greedy on their part, it's just not fair when I'm a very great buyer and give unbelievable feedback when the products arrive with no damage, I feel I have no control on...

Read full review

...They are scam haven't received my product or refund..

Read full review

Dhgate and Gearbest Pros and Cons

Pros
  • Customer service
  • Prices
  • Pricing
  • Prices
  • Price
  • Customer service
Cons
  • Customer service
  • Stole my money and wasted my time
  • No reply from seller
  • Horrible customer service
  • Customer service
  • Customer care

Dhgate and Gearbest Most Positive Reviews

Top rated reviews
5

adene 2014-10-01 13:58:32
Thank you for contacting DHgate Customer Service Center. My name is Nadenne. Can I have your n...

Read full review
5

My first experience with this store. I bought mainly on Ali. I was looking for a permanent place to buy original...

Read full review
5

I ordered stuff and it came up to $100 something and it never came!

Read full review
5

Soy de mexico y comprar por internet en el extranjero siempre ah sido un volado, para mi suerte lo heche a gearbest y qu...

Read full review

Dhgate and Gearbest Most Critical Reviews

Lowest rated reviews
1

I purchase some hair extensions in 14/07/14 first of all the parcel was delivered to the wrong address cost me money in...

Read full review
1

Saw a review on a drone that i liked that was tied to GEARBEST looked on there site and found one that looks like a...

Read full review
1

DON'T DO IT DHGATE.COM IS THE WORST ONLINE SHOPPING WEBSITE
I bought 3 dresses, I gave specific measurements and what I...

Read full review
1

0 percent trust from http://www.scamadviser.com/check-website/gearbest.com

Worst experience using online ordering. Afte...

Read full review

Dhgate and Gearbest Latest Reviews

Recent published reviews
No votes

Never received my order it has been over 4months and I want my refund back

Read full review
No votes

The worst costumer service ever

Read full review
No votes

I never received my pants I ordered and I want to cancel my order and get my refund it has been over 4months.
Order ID :...

Read full review
3.6

NotI received the watch around June 18 I use it for three days and now it wont connect to my phone Ive uninstalled and r...

Read full review

Dhgate and Gearbest Products and Services

Most reviewed product and services
  • Dhgate Shipping Service (607 reviews)
  • Dhgate Customer Care (423 reviews)
  • Dhgate Website (164 reviews)
  • Gearbest Shipping Service (815 reviews)
  • Gearbest Customer Care (486 reviews)
  • Gearbest Website (157 reviews)