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Ebay

1.9
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  • 5 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1311 TOTAL REVIEWS
Rank
65 out of 435
in Auctions and Marketplaces category
Rating Details
Customer service
Exchange, Refund and Cancellation Policy
Website
Product or Service Quality
Diversity of Products or Services
Statistics of Customer Service Calls
  • TOTAL CALLS
    2
  • SUCCESSFUL
    50%
  • AVG CALL DURATION
    06:12
  • ISSUES RESOLVED
    0%
Top Products and Services
2
154 reviews
2
99 reviews
2.4
42 reviews

Dhgate

3.3
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  • 22 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 2565 TOTAL REVIEWS
Rank
15 out of 435
in Auctions and Marketplaces category
Rating Details
Customer service
Exchange, Refund and Cancellation Policy
Website
Product or Service Quality
Diversity of Products or Services
Statistics of Customer Service Calls
  • TOTAL CALLS
    440
  • SUCCESSFUL
    94%
  • AVG CALL DURATION
    01:59
  • ISSUES RESOLVED
    3%
Top Products and Services
3
420 reviews
3.9
410 reviews
4.3
165 reviews

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Anonymous
Newland, North Carolina, United States #1182550

No comparison, other than it appears that Date copied eBay's website templates with slight modification. Dhgate's home office is Hong Kong.

eBay's home office is in Northern California. You cannot speak to a "live" representative from Dhgate's; although it may take a little digging, you can speak with a "live" representative from eBay. eBay does a pretty good job of monitoring and screening merchants; Dhgate's does not.

I would not recommend shopping from Dhgate's. However, I would recommend shopping or doing business as a merchant with eBay.

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