PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about DHgate and eBay as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

DHgate
2.6
eBay
2.0
DHgate
eBay

DHgate and eBay Overview

Total reviews 7579 45754
Company responses 0 0
Issues resolved 66 529

DHgate and eBay Consumer Ratings

Rank
53 out of 676 in Auctions and Marketplaces category
109 out of 676 in Auctions and Marketplaces category
Customer service
48 in category
100 in category
Website
60 in category
121 in category
Exchange, Refund and Cancellation Policy
49 in category
97 in category
Delivery Service
51 in category
83 in category

DHgate and eBay Rating Details

Customer service
2.4
(3124 reviews)
1.6
(13728 reviews)
Reviewer's quote

...I contacted Dghate customer service via chat and they wanted me to pay $1 to file a dispute. I'm reporting to my credit card company as FRAUD!! My order confirmation # is 314********..

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...Talked to two different people and the customer service agents had no idea how to help me and told me to make a new account..

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Website
2.8
(2945 reviews)
2.1
(11601 reviews)
Reviewer's quote

Sehr geehrte Damen und Herren, Ich habe von Ihre Website ein Handy bestellt und miene Bestellung Nummer lautet : 314******** Ich habe bis jetzt gar keinen Email fรผr Bestรคtigung erhalten und trotzdem habe ich dafรผr bezahlt Ich will gerne meine Bestellung stornieren und mein Geld zurรผckbekommen...

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...Website doesnt actually give stated options to follow their recommended procedure to mark item as Sent and to enter tracking number. Email from EBay threatens to cancel my return request. Sends me around in endless circle of frustration!! Unlikely to shop EBay again after years of doing so..

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Exchange, Refund and Cancellation Policy
2.3
(2879 reviews)
1.8
(11810 reviews)
Reviewer's quote

...So I entered a dispute first for redelivery but I felt this seller couldn't be trusted and changed the dispute for a refund. The dispute favoured the seller so now I don't have the product and no money. The order number is 314********...

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...That supposed to be delivered tomorrow so I can get my truck fix, I been email for a refund purchased never received. I am a getting the run a round..

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Delivery Service
2.5
(2863 reviews)
2.1
(10758 reviews)
Reviewer's quote

stick to sellers that offer DHL delivery service ePacket sucks..

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I didn't receive a package and instead of Ebay putting pressure on the merchant to file a grievance with the shipping company to investigate where the delivery service actually delivered my package. Ebay just went on the shipping parties word and stuck me with paying for merchandise I didn't...

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DHgate and eBay Pros and Cons

Pros
  • Customer service
  • Good price
  • Price
  • No pros
  • Good prices
  • Convenient
Cons
  • Customer service
  • Poor problem resolution
  • I have not received order
  • Customer service
  • Yes
  • No customer service

DHgate and eBay Most Positive Reviews

Top rated reviews
5

I have been using DHGate now for about a year and have only run into one problem: a seller was out of stock and so they...

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5

They charged me money for an order that I don't order without my authorization and I need to speak to a representative

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5

I have nothing but the best experience when buying from dhgate. They have products that have highest quality, and best...

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5

Selling fee refund courtesy. Agent was helpful after many calls this time issue should be resolved in 1,2 days.

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DHgate and eBay Most Critical Reviews

Lowest rated reviews
1

I placed an order on 2/8/24 and never received it. I contacted the seller many times for a tracking # and no reply. I...

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1

I proceed to call the listed customer care number for ebay. it goes the automated message, never getting thru to a live...

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1

I ordered two pairs of shoes and the order went through and money was taken out of my bank account but was canceled on...

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1

The costumer service is awful, I called a number 813'-726-**** that resulted in them trying to rob me from my bank...

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DHgate and eBay Latest Reviews

Recent published reviews
No votes

Cant get through to customer service I need a refund or a replace Order. I went to the address that the order was...

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3

Since I accidentally ordered that, and it was a true mistake on my part, I was really shocked because the seller had no...

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No votes

My wife ordered the wrong bass the white one I wanted the custon purple active 5 string bass not the white

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No votes

They referred me to their web site for questions regarding my topic which wasn't about fraud . So I went to their web...

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