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Dhgate

Auctions and Internet Stores
  • 19 ISSUES RESOLVED
  • 2160 TOTAL REVIEWS
  • $130K CLAIMED LOSSES
  • $319 AVERAGE LOSS
3.5
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Turnaround Time
  • Customer service 56
  • Prices 18
  • Products 15
  • Price 14
  • Product diversity 13

Customers don't like

  • Customer service20
  • No refund8
  • False tracking number8
  • Deceitful tactics6
  • Shipping time5
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Ebay

Auctions and Internet Stores
  • 4 ISSUES RESOLVED
  • 1145 TOTAL REVIEWS
  • $1.2M CLAIMED LOSSES
  • $2.4K AVERAGE LOSS
1.9
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Turnaround Time
  • Website appeared to show desirable items 6
  • Honest seller 5
  • Access to consumers 4
  • Variety of merchandise 3
  • Far trade 3

Customers don't like

  • Customer service9
  • Dishonest sellers tolerated8
  • Mistreatment of sellers5
  • Not feeling protected4
  • No customer service for sellers4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
Newland, North Carolina, United States #1182550

No comparison, other than it appears that Date copied eBay's website templates with slight modification.Dhgate's home office is Hong Kong.

eBay's home office is in Northern California. You cannot speak to a "live" representative from Dhgate's; although it may take a little digging, you can speak with a "live" representative from eBay. eBay does a pretty good job of monitoring and screening merchants; Dhgate's does not.

I would not recommend shopping from Dhgate's.However, I would recommend shopping or doing business as a merchant with eBay.