PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dhgate and Ebay as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Dhgate
Ebay

Dhgate and Ebay Overview

Total reviews 4255 3126
Company responses 0 0
Issues resolved 29 16

Dhgate and Ebay Consumer Ratings

Rank
23 out of 318 in Auctions and Marketplaces category
88 out of 318 in Auctions and Marketplaces category
Customer service
18 in category
No votes
Website
22 in category
No votes
Exchange, Refund and Cancellation Policy
18 in category
No votes
Delivery Service
19 in category
No votes

Dhgate and Ebay Rating Details

Customer service
2.8 (2130 reviews)
No votes
Reviewer's quote

...This is the worst customer service I have ever had to deal with..

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...NOBODY AT THE GENERAL CUSTOMER SERVICE NUMBER CAN HELP. WHY???? THEY ARE BLAMING EVERYTHING ON COVID..

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Website
3.2 (2040 reviews)
No votes
Reviewer's quote

...the website is a scam..

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The online balance checker does not work either on the website or on the mobile app. This is the 21st century I expect better than that from eBay. Get your *** together and fix the *** balance checker..

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Exchange, Refund and Cancellation Policy
2.8 (2015 reviews)
No votes
Reviewer's quote

I ordered 3 pairs shoes for my son 48 days ago and still haven't received them and would like an explanation and possibly a refund..

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I bought an iPhone Pro from eBay and then the seller remove the item but put a package number in the package never came I would like a refund or the item I tried to call UPS and it said it was delivered to the Walmart vision Center not 101 Laura Ave..

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Delivery Service
2.9 (1971 reviews)
No votes
Reviewer's quote

stick to sellers that offer DHL delivery service ePacket sucks..

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...better buisness bureo im a disabled vet with ptsd bought thibgs since january that never even friggin showed up email me a number i can speak to a customer service rep about please thanks i served my country and you look into this nightmare for...

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Dhgate and Ebay Pros and Cons

Pros
  • Customer service
  • Prices
  • Pricing
  • Buying
  • Variety of available products
  • Price
Cons
  • Customer service
  • Very poor contact information
  • Poor problem resolution
  • Customer service
  • Corporate office is unreachable
  • Not feeling protected

Dhgate and Ebay Most Positive Reviews

Top rated reviews
5

adene 2014-10-01 13:58:32
Thank you for contacting DHgate Customer Service Center. My name is Nadenne. Can I have your n...

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5

i just make a purchase on eBay and clicked the payment link to go to PayPal. i was then asked for a password to sign in...

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5

I ordered stuff and it came up to $100 something and it never came!

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5

I sold on their site for 6 months and sold about 6,000. Then my pages of listings started to disappear? I assume I...

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Dhgate and Ebay Most Critical Reviews

Lowest rated reviews
1

I purchase some hair extensions in 14/07/14 first of all the parcel was delivered to the wrong address cost me money in...

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1

got an online opinion on this signed piece but I already had my suspicions. It is allegedly authenticated by Steven Zar...

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1

DON'T DO IT DHGATE.COM IS THE WORST ONLINE SHOPPING WEBSITE
I bought 3 dresses, I gave specific measurements and what I...

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1

My eBay customers have been receiving emails on eBay from Zipper68. These are unwelcome emails and they interfere with...

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Dhgate and Ebay Latest Reviews

Recent published reviews
No votes

All my items are shipping to a different address. I dont understand why? If my address is in the date base. When I call...

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No votes

I haVe returned the item with no refund

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No votes

Would like another pair that fit

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1

Compré un swinsuit a creative Image y lo tuve que devolver,desde el 9/21/20 recibieron el paquete y no me han querido...

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Dhgate and Ebay Products and Services

Most reviewed product and services
  • Dhgate Shipping Service (686 reviews)
  • Dhgate Customer Care (434 reviews)
  • Dhgate Website (166 reviews)
  • Ebay Account (184 reviews)
  • Ebay Customer Care (184 reviews)
  • Ebay Marketplace (60 reviews)