PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dhgate and Ebay as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Dhgate
Ebay

Dhgate and Ebay Overview

Total reviews
2703
1351
Company responses
0
0
Issues resolved
24
5

Dhgate was first mentioned on PissedConsumer on Jun 27, 2008 and since then this brand received 2703 reviews. It is 1352 reviews more than Ebay received since Sep 28, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Dhgate customer support team than with Ebay customer service.

Dhgate and Ebay Consumer Ratings

Rank
14 out of 475 in Auctions and Marketplaces category
77 out of 475 in Auctions and Marketplaces category
Customer service
14 in category
66 in category
Website
19 in category
65 in category
Exchange, Refund and Cancellation Policy
7 in category
46 in category

According to consumer ratings and reviews, Dhgate ranks 63 points higher in the Auctions and Marketplaces category than Ebay. People gave Dhgate 3.2 stars for Customer service criterion in Auctions and Marketplaces category and it is 164 points higher than the worst rated brand in this category. At the same time, Ebay was rated 1.4 stars for Customer service criterion in this category and it is 112 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Dhgate has a higher rating than Ebay. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Dhgate 3.1 stars and it is 96% greater than other in category. Ebay however was rated 1.6 stars and it is 74% greater than other in category.

Dhgate and Ebay Rating Details

Customer service
3.2 (1668 reviews)
1.4 (297 reviews)
Reviewer's quote

I have ordered two pair of shoes from this website, but after nearly half a month, I have received nothing, so the people serving at Dhgate are very unfriendly. I can't recover my money. I hope that those who wish to buy at Dhgate must consider my experience.

PissedConsumer1729870

i was a long time customer since 2017 and was good standing. Never had a problem until december 3 when I get an email in my email address stating "account suspended/terminated" their reason abusive return policy. I called explaining to them is not my fault some sellers items dont work or are not as...

Nohemi
Website
3.6 (1634 reviews)
2.2 (251 reviews)
Reviewer's quote

I bought a brand t shirt from seller Happy489 and received a bag!!! Not even a all black or white shirt, just a black bag! BE VERY CARFULL WITH THIS WEBSITE, YOU MAY HAVE LUCK ON SOME PURCHASES BUT IN DHGATE YOU CAN ALWAYS BE SCAMMED!!!..

Lakeesha

...falsified the item location but did nothing and this practice continues to this day, but Ebay fails to do anything about this fraud that is rampant on their website. I think this is something Ebay could accentual be sued over this because they have the ability to stop it but chose to look the other way because they know this would cut in to the overall sales as a lot of buyers would shop elsewhere if they knew it was coming from...

PissedConsumer1453616
Exchange, Refund and Cancellation Policy
3.1 (1598 reviews)
1.6 (261 reviews)
Reviewer's quote

Dhgate are the sorriest scamming thieving liars you could possibly imagine. They owe me!

PissedConsumer1732817

He advertised on Ebay as New HP 15.6” i5-9300H NVIDIA GTX1050 4.1Ghz 8GB 256GB SSD Gaming Laptop for $200 discounted from $899. Super deal, need to sell fast as I need the cash for the holidays and I do not need this laptop. So I bought it and he sent me a box of magazines and no laptop. USPS...

Tony H

Dhgate and Ebay Pros and Cons

Pros
  • Customer service
  • Prices
  • Products
  • Website appeared to show desirable items
  • Access to consumers
  • Price
Cons
  • Customer service
  • No refund
  • False tracking number
  • Customer service
  • Dishonest sellers tolerated
  • Not feeling protected

Dhgate and Ebay Most Positive Reviews

Top rated reviews
5

adene 2014-10-01 13:58:32
Thank you for contacting DHgate Customer Service Center. My name is Nadenne. Can I have your n...

5

i just make a purchase on eBay and clicked the payment link to go to PayPal. i was then asked for a password to sign in...

Dhgate and Ebay Most Critical Reviews

Lowest rated reviews
1

I purchase some hair extensions in 14/07/14 first of all the parcel was delivered to the wrong address cost me money in...

1

got an online opinion on this signed piece but I already had my suspicions. It is allegedly authenticated by Steven Zar...

Dhgate and Ebay Latest Reviews

Recent published reviews
1

Dhgate are the sorriest scamming thieving liars you could possibly imagine. They owe me!

Read all 2703 reviews
1.7

On the Nov 28, I have purchased a JBL Bluetooth speaker on the eBay.
Although Best-Buy provided a UPS tracking#, however,...

Read all 1351 reviews

Dhgate and Ebay Products and Services

Most reviewed product and services
  • Dhgate Shipping Service (449 reviews)
  • Dhgate Customer Care (401 reviews)
  • Dhgate Website (160 reviews)
  • Ebay Account (158 reviews)
  • Ebay Customer Care (101 reviews)
  • Ebay Marketplace (44 reviews)