PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Medtronic and Dexcom as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Medtronic
Dexcom

Medtronic and Dexcom Overview

Total reviews 345 90
Company responses 0 0
Issues resolved 7 1

Medtronic and Dexcom Consumer Ratings

Rank
130 out of 502 in Medical Supplies and Equipment category
70 out of 502 in Medical Supplies and Equipment category
Customer service
78 in category
No votes
Product or Service Quality
92 in category
No votes
Reliability
80 in category
No votes
Price Affordability
143 in category
No votes

Medtronic and Dexcom Rating Details

Customer service
1.5 (182 reviews)
No votes
Reviewer's quote

Medtronic devices and customer service DO NOT MEET THE BARE MINIMUM OF PATIENT CARE. This is a vile evil company that embodies everything that is wrong with the health care industry in the United States. You are nothing but a dollar sign to them before you fall prey to their bad service and...

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Also, the customer service rep told me that I am supposed to have a specialist working on my account to help me get my supplies on time, but I never heard from that specialist. What is even worse, different customer service reps told me different names of the specialist, and there was no way for me...

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Product or Service Quality
1.6 (172 reviews)
No votes
Reviewer's quote

Buy the time I gave up on this product I was having to *** my finger before meal, after meal for calibrations and at night and middle of night. Multiplying finger *** and many alarms going off. Have talk to the help desk which every time I called something different was told that was needed to...

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Years and years of bad service. Years ago they would not or could not give tracking numbers. They would say "it shipped"...

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Reliability
1.5 (164 reviews)
No votes
Reviewer's quote

...They do not possess reliability and professionalism either. For the past few months, the critical supplies for my young daughter from Medtronic fell apart. I had to call Medtronic several times each month in order to receive supplies...

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...I was going to switch to closed loop system but have concerns with reliability of transmitter. Dexcom nerds to get their customer service improved..

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Price Affordability
1.6 (154 reviews)
No votes
Reviewer's quote

...Medtronic accessed my PHI including my full insurance information and attempted to bill me at list price without including my insurance company. I caught them. I cannot bear to be their customer any longer...

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...00 instead ofbit just saying i would have to pay the price if 199. 00. Then i called a gain and was sent one awhich said because iam not using insurance i would have ti pay 6337...

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Medtronic and Dexcom Pros and Cons

Pros
  • Product
  • Insulin pump when it works
  • Training
  • Product
  • Great product
  • When it works product is great
Cons
  • Customer service
  • Customer service attitude
  • Customer service and order fulfillment
  • Customer service
  • Complete lack of competent customer service
  • I cannot get my dexcom 6 supplies when needed

Medtronic and Dexcom Most Positive Reviews

Top rated reviews
5

I have had my pump for 2 weeks. Just love it. I had an issue and I called the hotline and spoke with Daniel. He stayed...

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5

They checked the date of my transmitter and let me know it was time for a change

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4.8

Medicare will not approve the sensor associated with Medtronic insulin pump, the sensor is still available for a fee of...

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4.7

Hello Paula,
I have resent my original email posted 4/20. My last sensor will be inserted later today. Therefore, can my...

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Medtronic and Dexcom Most Critical Reviews

Lowest rated reviews
1

MY NAME IS EDWARD D. MORROW,AND I AM A MEDTRONIC PACEMAKER SPRINT FIDELIS CLAIMENT.MEDTRONIC HAS BEEN TELLING ME THROUGH...

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1

I called Dexcom 11 days ago to renew my supplies. They still haven't been sent, and I am completely out of sensors and g...

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1

One night a piece loosened on my father's pump, which I later learned causes the pump to output too much insulin. My fa...

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1

I am happy with the product and a multi-year user. My latest attempt to reorder sensors has been a fiasco of first order...

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Medtronic and Dexcom Latest Reviews

Recent published reviews
1

My Medtronic insulin pump was so easy to use. Just had to enter current blood glucose, then number of carbs. The 670G...

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2.4

Sensor wont release from applicator. Sensor Says it wants new transmitter, then wants old transmitter, then wants new...

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1

Medtronic devices and customer service DO NOT MEET THE BARE MINIMUM OF PATIENT CARE. This is a vile evil company that...

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1.2

My G6 sensors and transmitter supplies was delayed by 6 weeks due to the incompetency and neglects from DexCom Customers...

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Medtronic and Dexcom Products and Services

Most reviewed product and services
  • Medtronic Insulin Pump (62 reviews)
  • Medtronic Minimed 670G Insulin Pump (31 reviews)
  • Medtronic Minimed Insulin Pump (24 reviews)
  • Dexcom Glucose Monitoring System (35 reviews)