PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Reachlocal and Dex Media as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Reachlocal
Dex Media

Reachlocal and Dex Media Overview

Total reviews
74
46
Company responses
38
6
Issues resolved
2
0

Reachlocal was first mentioned on PissedConsumer on Apr 15, 2010 and since then this brand received 74 reviews. It is 28 reviews more than Dex Media received since Jul 20, 2014. Reachlocal responds to reviews and communicates with its consumers more often than Dex Media. Reachlocal customer service team contacts its customers via PissedConsumer.com in 51 percent of cases.

Reachlocal and Dex Media Consumer Ratings

Rank
24 out of 403 in PR and Marketing category
55 out of 403 in PR and Marketing category
Website
51 in category
62 in category
Staff
41 in category
44 in category
Exchange, Refund and Cancellation Policy
29 in category
104 in category

According to consumer ratings and reviews, Reachlocal ranks 31 points higher in the PR and Marketing category than Dex Media. People gave Reachlocal 1.5 stars for Website criterion in PR and Marketing category and it is 64 points higher than the worst rated brand in this category. At the same time, Dex Media was rated 1.2 stars for Website criterion in this category and it is 53 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Reachlocal has a higher rating than Dex Media. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Reachlocal 1.3 stars and it is 75% greater than other in category. Dex Media however was rated 1 stars and it is 90% worse than other in category.

Reachlocal and Dex Media Rating Details

Website
1.5 (13 reviews)
1.2 (19 reviews)
Reviewer's quote

They clearly only care about directing as many people to your website without them be valuable leads. They just want to make sure they get their clicks, so they can have another cycle(another payment from you) I was also paying for a website. The website was designed well but I was paying much much...

PissedConsumer921043

Be cautious this company took our website, now we don't even own it. Their fees are large!! And we don't even come up in search engines. Have paid over $23,000 and have very little ROI, no search results and we lost our website..

PissedConsumer1703705
Staff
1.2 (13 reviews)
1.1 (26 reviews)
Reviewer's quote

I did some research, and went as far as contacting Google - I found out they only spend 55% of your spend online! The rest is all MARGIN! to pay for their staff, offices, phones, car expenses. Google is cost per click, reachlocal uk is cost per visit !! Because it has margin built in. I have...

PissedConsumer562369

I called Dex advertising to have the white and yellow page content of our listing corrected. The individual I spoke with took my info and told me they would not only help me correct the incorrect listing in the upcoming phone book soon to be released but sold me on upgrading my listing and paying...

Allison J
Exchange, Refund and Cancellation Policy
1.3 (11 reviews)
1 (21 reviews)
Reviewer's quote

Reach Local, translated means - A JOKE, TOTAL RIP OFF !!! You have been warned. We are a mom & pop HVAC company that doesn't have $10,000's for advertising. We donated $2000 to Reach Local for NOTHING. To some this is pocket change, no big deal but all we got was lies, lies, lies, promises,...

Merin

Hello my name is Abel Urrutia owner of a HVAC company I hired DEX MIDIA to advertise my business around December of 2016 they were unprofessional, they rip me off, they made me to change my website domain under their control promising me they were be doing a better work than I already had, none of...

Abel U

Reachlocal and Dex Media Pros and Cons

Pros
  • Sales people dress nice
  • Ppc trackability
  • Nice website
  • Zero pro
  • No pros thus far
  • Game plan up front
Cons
  • Poor performance of work
  • Being misled
  • Everthing about this company
  • Wont let you cancel
  • Continue charging me even after cancelling
  • Free listing request starts the harassing calls

Reachlocal and Dex Media Most Positive Reviews

Top rated reviews
5

Am a Indian astrologer I advertise my business in this company but these people. Cheated me very badly don't trust them

No votes

Reachlocal and Dex Media Most Critical Reviews

Lowest rated reviews
1

This was the worst advertising money ever spent. I thought it was odd that the rep would not tell me how much I was...

1

I paid Dex Media one year(contract) for services I never received. For one year all I received was promises and lies. I...

Reachlocal and Dex Media Latest Reviews

Recent published reviews
1

spent over $6000 on social media
what a waist of money
we have our own anaylitics and we only had 5 clicks to our website

Read all 74 reviews
1

Be cautious this company took our website, now we don't even own it. Their fees are large!! And we don't even come up...

Read all 46 reviews

Reachlocal and Dex Media Products and Services

Most reviewed product and services
  • Reachlocal Internet Marketing Service (6 reviews)
  • Reachlocal Customer Care (5 reviews)
  • Reachlocal Seo Service (1 review)
  • Dex Media Internet Marketing Service (15 reviews)
  • Dex Media Customer Care (9 reviews)
  • Dex Media Advertisement (5 reviews)