Hibu vs Dex Media: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hibu and Dex Media as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Hibu

Has verified representatives

2.4

Dex Media

1.3

Hibu

Dex Media

Hibu and Dex Media Overview

Total reviews

202

Company responses

319

Issues resolved

Hibu was first mentioned on PissedConsumer on Jul 22, 2013 and since then this brand received 202 reviews. It is 155 reviews more than Dex Media received since Jul 20, 2014. Hibu responds to reviews and communicates with its consumers more often than Dex Media. Hibu customer service team contacts its customers via PissedConsumer.com in 158 percent of cases.

Hibu and Dex Media Consumer Ratings

Rank

21 out of 279 in PR and Marketing category

56 out of 279 in PR and Marketing category

Customer service

37 in category

122 in category

Exchange, Refund and Cancellation Policy

32 in category

106 in category

Staff

42 in category

45 in category

According to consumer ratings and reviews, Hibu ranks 35 points higher in the PR and Marketing category than Dex Media. People gave Hibu 1.2 stars for Customer service criterion in PR and Marketing category and it is 86 points higher than the worst rated brand in this category. At the same time, Dex Media was rated 1 stars for Customer service criterion in this category and it is 1 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Hibu has a higher rating than Dex Media. Regarding Staff criterion, consumers gave Hibu 1.2 stars and it is 66% greater than other in category. Dex Media however was rated 1.1 stars and it is 63% greater than other in category.

Hibu and Dex Media Rating Details

Customer service

1.2 (93 reviews)

1 (27 reviews)

Reviewer's quote

I cannot find a customer service number except for the digital products. If I don't receive a call or contact information by 12:00 noon of January 15, 2020, I will fill out the paperwork at the bank to have your auto withdraw from my checking account. I have entered all 3 different emails that I...

Judy S

I am a customer who has been trying to cancel my services for a month now based on lack of customer service. I have been trying to get answers from my sales manager and other managers with no response or follow up to any of my concerns. Up front everyone at Dex was all excited in telling me how...

Jeff B

Exchange, Refund and Cancellation Policy

1.1 (88 reviews)

1 (22 reviews)

Reviewer's quote

Their *** company filed an investigation on my case when I asked for my services to stop and for a full refund because Colton told me that their product just won't work well with my current website unless I change it. I was shocked to hear this, because that is not what we agreed to when I was...

Valor

It seems to be policy to ignore all customer attempts to downgrade or cancel services. I contacted Dex Media in October, after our contract ended and was told i need to talk to our account rep. who never ever has returned a call nor has his supervisor...

PissedConsumer992459

Staff

1.2 (85 reviews)

1.1 (27 reviews)

Reviewer's quote

...My question to Hibu is, how much man power has your staff spent on this account to collect $120 when you should not have been paid anything for the months the credit card company could not reverse! Doesn't seem like good management on your part to spend more than $120 to collect $120!..

Staci

I had a service rep call and we signed up for everything we had in the past year and the price was to go up by a couple of dollars. That did not happen, it is up around $100. Have called them and get told lies. We asked them to drop us months ago, the new bill is over $700. I cannot recommend these...

Sherline

Hibu and Dex Media Pros and Cons

Pros

Terribal
Local rep
Customer services reps

Zero pro
No pros thus far
Game plan up front

Cons

Customer service
Deceptive fraudulent sales practices
Customer service was very poor

Wont let you cancel
Continue charging me even after cancelling
Free listing request starts the harassing calls

Hibu and Dex Media Most Positive Reviews

Top rated reviews

I am very proud of the marketing Hibu is doing for us. The missing piece of my business puzzle has been found. Thank...

No votes

Hibu and Dex Media Most Critical Reviews

Lowest rated reviews

I tried Yellow book for 12 months. It was $75 a month, after 9 months she came around wanted to sell it to me again and...

I paid Dex Media one year(contract) for services I never received. For one year all I received was promises and lies. I...

Hibu and Dex Media Latest Reviews

Recent published reviews

I am trying to find someone to help me with monthly charges that I wish to stop. I have a contract for telephone book an...

Read all 202 reviews

I had a service rep call and we signed up for everything we had in the past year and the price was to go up by a couple...

Read all 47 reviews

Hibu and Dex Media Products and Services

Most reviewed product and services

Hibu Internet Marketing Service (23 reviews)
Hibu Website (22 reviews)
Hibu Customer Care (20 reviews)

Dex Media Internet Marketing Service (15 reviews)
Dex Media Customer Care (9 reviews)
Dex Media Advertisement (5 reviews)

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