PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hibu and Dex Media as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hibu

Hibu

Has verified representatives
2.4
Hibu
Dex Media

Hibu and Dex Media Overview

Total reviews
199
46
Company responses
316
6
Issues resolved
4
0

Hibu was first mentioned on PissedConsumer on Jul 22, 2013 and since then this brand received 199 reviews. It is 153 reviews more than Dex Media received since Jul 20, 2014. Hibu responds to reviews and communicates with its consumers more often than Dex Media. Hibu customer service team contacts its customers via PissedConsumer.com in 159 percent of cases.

Hibu and Dex Media Consumer Ratings

Rank
21 out of 403 in PR and Marketing category
55 out of 403 in PR and Marketing category
Customer service
35 in category
119 in category
Exchange, Refund and Cancellation Policy
30 in category
103 in category
Staff
39 in category
43 in category

According to consumer ratings and reviews, Hibu ranks 34 points higher in the PR and Marketing category than Dex Media. People gave Hibu 1.2 stars for Customer service criterion in PR and Marketing category and it is 85 points higher than the worst rated brand in this category. At the same time, Dex Media was rated 1 stars for Customer service criterion in this category and it is 1 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Hibu has a higher rating than Dex Media. Regarding Staff criterion, consumers gave Hibu 1.2 stars and it is 68% greater than other in category. Dex Media however was rated 1.1 stars and it is 64% greater than other in category.

Hibu and Dex Media Rating Details

Customer service
1.2 (91 reviews)
1 (26 reviews)
Reviewer's quote

...Beware of the polite and apologetic sales people, customer service, investigation department, and digital department, it is all a FACADE!!!..

PissedConsumer1695252

After 11 years as a Yellow Pages customer, I cancelled my annual contract with Dex. The salesperson said I would have to pay for an additional 2 months more than the original contract. Calls to the company resulted in escalation and the senior rep was rude, refused to listen, talked over me and...

Carol K
Exchange, Refund and Cancellation Policy
1.1 (86 reviews)
1 (21 reviews)
Reviewer's quote

Tried to cancel my account 3 months in a row and was told that the original person that signed up for the account has to cancel it and that person is no longer employed here and it does not matter is i am the owner they will not let me cancel .. and get upset when i disputed the charges

Jack T

Hello my name is Abel Urrutia owner of a HVAC company I hired DEX MIDIA to advertise my business around December of 2016 they were unprofessional, they rip me off, they made me to change my website domain under their control promising me they were be doing a better work than I already had, none of...

Abel U
Staff
1.2 (84 reviews)
1.1 (26 reviews)
Reviewer's quote

...My question to Hibu is, how much man power has your staff spent on this account to collect $120 when you should not have been paid anything for the months the credit card company could not reverse! Doesn't seem like good management on your part to spend more than $120 to collect $120!..

Staci

Be cautious this company took our website, now we don't even own it. Their fees are large!! And we don't even come up in search engines. Have paid over $23,000 and have very little ROI, no search results and we lost our website.

PissedConsumer1703705

Hibu and Dex Media Pros and Cons

Pros
  • Terribal
  • Local rep
  • Customer services reps
  • Zero pro
  • No pros thus far
  • Game plan up front
Cons
  • Customer service
  • Deceptive fraudulent sales practices
  • Customer service was very poor
  • Wont let you cancel
  • Continue charging me even after cancelling
  • Free listing request starts the harassing calls

Hibu and Dex Media Most Positive Reviews

Top rated reviews
5

I am very proud of the marketing Hibu is doing for us. The missing piece of my business puzzle has been found. Thank...

No votes

Hibu and Dex Media Most Critical Reviews

Lowest rated reviews
1

I tried Yellow book for 12 months. It was $75 a month, after 9 months she came around wanted to sell it to me again and...

1

I paid Dex Media one year(contract) for services I never received. For one year all I received was promises and lies. I...

Hibu and Dex Media Latest Reviews

Recent published reviews
1

Just a terrible all around experience. Shame on me for not doing my due diligence before signing a contract with them....

Read all 199 reviews
1

Be cautious this company took our website, now we don't even own it. Their fees are large!! And we don't even come up...

Read all 46 reviews

Hibu and Dex Media Products and Services

Most reviewed product and services
  • Hibu Internet Marketing Service (23 reviews)
  • Hibu Website (22 reviews)
  • Hibu Customer Care (20 reviews)
  • Dex Media Internet Marketing Service (15 reviews)
  • Dex Media Customer Care (9 reviews)
  • Dex Media Advertisement (5 reviews)