Hibu vs Dex Media: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hibu and Dex Media as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Hibu

Has verified representatives

2.4

Dex Media

1.3

Hibu

Dex Media

Hibu and Dex Media Overview

Total reviews

199

Company responses

316

Issues resolved

Hibu was first mentioned on PissedConsumer on Jul 22, 2013 and since then this brand received 199 reviews. It is 153 reviews more than Dex Media received since Jul 20, 2014. Hibu responds to reviews and communicates with its consumers more often than Dex Media. Hibu customer service team contacts its customers via PissedConsumer.com in 159 percent of cases.

Hibu and Dex Media Consumer Ratings

Rank

21 out of 403 in PR and Marketing category

55 out of 403 in PR and Marketing category

Customer service

35 in category

119 in category

Exchange, Refund and Cancellation Policy

30 in category

103 in category

Staff

39 in category

43 in category

According to consumer ratings and reviews, Hibu ranks 34 points higher in the PR and Marketing category than Dex Media. People gave Hibu 1.2 stars for Customer service criterion in PR and Marketing category and it is 85 points higher than the worst rated brand in this category. At the same time, Dex Media was rated 1 stars for Customer service criterion in this category and it is 1 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Hibu has a higher rating than Dex Media. Regarding Staff criterion, consumers gave Hibu 1.2 stars and it is 68% greater than other in category. Dex Media however was rated 1.1 stars and it is 64% greater than other in category.

Hibu and Dex Media Rating Details

Customer service

1.2 (91 reviews)

1 (26 reviews)

Reviewer's quote

...Beware of the polite and apologetic sales people, customer service, investigation department, and digital department, it is all a FACADE!!!..

PissedConsumer1695252

After 11 years as a Yellow Pages customer, I cancelled my annual contract with Dex. The salesperson said I would have to pay for an additional 2 months more than the original contract. Calls to the company resulted in escalation and the senior rep was rude, refused to listen, talked over me and...

Carol K

Exchange, Refund and Cancellation Policy

1.1 (86 reviews)

1 (21 reviews)

Reviewer's quote

Tried to cancel my account 3 months in a row and was told that the original person that signed up for the account has to cancel it and that person is no longer employed here and it does not matter is i am the owner they will not let me cancel .. and get upset when i disputed the charges

Jack T

Hello my name is Abel Urrutia owner of a HVAC company I hired DEX MIDIA to advertise my business around December of 2016 they were unprofessional, they rip me off, they made me to change my website domain under their control promising me they were be doing a better work than I already had, none of...

Abel U

Staff

1.2 (84 reviews)

1.1 (26 reviews)

Reviewer's quote

...My question to Hibu is, how much man power has your staff spent on this account to collect $120 when you should not have been paid anything for the months the credit card company could not reverse! Doesn't seem like good management on your part to spend more than $120 to collect $120!..

Staci

Be cautious this company took our website, now we don't even own it. Their fees are large!! And we don't even come up in search engines. Have paid over $23,000 and have very little ROI, no search results and we lost our website.

PissedConsumer1703705