PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dex Media and Hibu as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hibu

Hibu

Has Verified Representatives
2.3
Dex Media
Hibu

Dex Media and Hibu Overview

Total reviews
50
211
Company responses
6
326
Issues resolved
0
4

Dex Media and Hibu Consumer Ratings

Rank
62 out of 288 in PR and Marketing category
25 out of 288 in PR and Marketing category
Customer service
135 in category
40 in category
Value for money
40 in category
35 in category
Product or Service Quality
118 in category
39 in category
Reliability
39 in category
35 in category

Dex Media and Hibu Rating Details

Customer service
1 (28 reviews)
1.2 (101 reviews)
Reviewer's quote

I am a customer who has been trying to cancel my services for a month now based on lack of customer service. I have been trying to get answers from my sales manager and other managers with no response or follow up to any of my concerns. Up front everyone at Dex was all excited in telling me how...

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...customer service is non-existent. the "product" is below par and will NOT help advance your digital presence...

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Value for money
1 (25 reviews)
1.2 (83 reviews)
Reviewer's quote

...Find something more productive to do with your money like putting it through the shredder..

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This took lots of time and money and was not allowed to be brought up in the final case. It was one of the questions that was asked by the jury- Why this case took from 2005 to 2019 to be tried. This explains a delay of 4 years (2005-2009) at the start of the proceedings and a delay once they were...

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Product or Service Quality
1 (25 reviews)
1.2 (87 reviews)
Reviewer's quote

I had a service rep call and we signed up for everything we had in the past year and the price was to go up by a couple of dollars. That did not happen, it is up around $100. Have called them and get told lies...

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...An entire year of poor service, lecturing and frustration beyond belief. I hate hibu..

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Reliability
1 (24 reviews)
1.2 (83 reviews)
Reviewer's quote

I can not get away from this company. If there is a class action suit against them I definitely want in on it. Dex yp, Thryv Dex Media are all the same place apparently and the biggest rip off I have ever dealt with.

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Hibu charges for fees, even after you submit a written request to cancel their services, after your contract is up. They charge for services NOT given. I suspect that they even deleted by Google business listing as well.Very un-professional company. Would never recommend them to anyone.

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Dex Media and Hibu Pros and Cons

Pros
  • Zero pro
  • No pros thus far
  • Game plan up front
  • Terribal
  • Local rep
  • Customer services reps
Cons
  • Wont let you cancel
  • Continue charging me even after cancelling
  • Wont stop service and keep charging me
  • Customer service
  • Any part of them
  • Ripped off

Dex Media and Hibu Most Positive Reviews

Top rated reviews
No votes
5

I am very proud of the marketing Hibu is doing for us. The missing piece of my business puzzle has been found. Thank...

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No votes
4

I paid for advertising with hibu. They promised the world. But delivered nothing! After two months they got me on...

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Dex Media and Hibu Most Critical Reviews

Lowest rated reviews
1

I paid Dex Media one year(contract) for services I never received. For one year all I received was promises and lies. I...

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1

After writing several complaints against them,and calling them Hibu still will not try to resolve an issue they...

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1

I have had a horrible experience with Dex Media, We pay about $600.00 a month and the ad was wrong I asked for it to...

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1

I advertised with this company, they made mistakes on the advertising and they are were not responsive and not even...

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Dex Media and Hibu Latest Reviews

Recent published reviews
1

This company is nothing but a bunch of lying, stealing, crooks. They lie and tell you anything they think you want to he...

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1

Hibu charges for fees, even after you submit a written request to cancel their services, after your contract is up. They...

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1

quit dex media
again and again they just keep charging my card
they do NOTHING but charge

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1

They are absolutely the worst company I have ever dealt with.
Total scam, they lied and lied over and over again.
The wors...

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Dex Media and Hibu Products and Services

Most reviewed product and services
  • Dex Media Internet Marketing Service (15 reviews)
  • Dex Media Customer Care (9 reviews)
  • Dex Media Advertisement (7 reviews)
  • Hibu Internet Marketing Service (24 reviews)
  • Hibu Website (22 reviews)
  • Hibu Advertisement (21 reviews)