PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rockwell Tools and DeWalt as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rockwell Tools
DeWalt

Rockwell Tools and DeWalt Overview

Total reviews 6 161
Company responses 0 0
Issues resolved 0 1

Rockwell Tools and DeWalt Consumer Ratings

Rank
61 out of 939 in Equipment category
109 out of 939 in Equipment category
Price Affordability
41 in category
140 in category
Customer service
51 in category
109 in category
Website
69 in category
117 in category
Product or Service Quality
84 in category
97 in category

Rockwell Tools and DeWalt Rating Details

Price Affordability
3.8 (4 reviews)
2.6 (57 reviews)
Reviewer's quote

Called service number to find out how to register new tool on website listed on warranty card. (1) I was on hold 32 minutes before gave up! (2) Warranty card lists www.rockwelltoolls.com as site to register product. I can not find any place there for registration.

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...That would be made in USA price, and I'd pay that if they were made here. But China? how much cheap, shoddy stuff can they foist on us? The blades are also two sided, it's true, but very delicate and chip when you hit an oak knot. Otherwise, the planer does a good job...

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Customer service
2.3 (4 reviews)
1.4 (59 reviews)
Reviewer's quote

I was accidentally billed twice for the same item and it was no fault up the retailer issue was resolved.

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I called customer service twice and both times sent me wrong parts (took a month for both shipments) the third call on 9-24-20 I was given the screw size and was told to go to a local hardware store and buy them because they have none to ship. First off I would have felt better if they told me that...

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Website
3 (3 reviews)
2.3 (55 reviews)
Reviewer's quote

After initial complaint they said a rep would be calling but never happened.

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Someone has setup a fake website selling DeWalt equipment who can I contact so you can take action on this matter..

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Product or Service Quality
2 (3 reviews)
1.8 (66 reviews)
Reviewer's quote

Told me that my machine was too old and they didn't have parts for it. Wanted to sell me a new machine. I told them that I wasn't interested. I keep my stuff a long time and would rather buy from someone who supported their equipment by keeping parts in stock.

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...I guess that's why you have pissed customers no follow through when a customer responds to pissed customer service!!!..

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Rockwell Tools and DeWalt Pros and Cons

Pros
No votes
  • Thet are the best tools reliable strong an always great
  • Great tools
  • Generally dewalt tools are reliable
Cons
No votes
  • Dissatisfied
  • Poor quality of tools nowdays
  • Warranty sucks

Rockwell Tools and DeWalt Most Positive Reviews

Top rated reviews
5

I was accidentally billed twice for the same item and it was no fault up the retailer issue was resolved.

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5

THIS LINK IM PASTING BELOW
http://www.saledewalt.club/index.php?main_page=account_history_info&order_id=776
SELLS DEWALT P...

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No votes
5

i own dewalt chain saw,grass trimmer,blower,air compressor, drill,(2) shop vac,s,socket sets, stapler,box cutter,ball ca...

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Rockwell Tools and DeWalt Most Critical Reviews

Lowest rated reviews
1.6

After initial complaint they said a rep would be calling but never happened.

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1

i bought the dewalt dxpw3425 power washer in sept of 2015. in april of 2017 i had no pressure the pump failed after...

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1.8

Called service number to find out how to register new tool on website listed on warranty card. (1) I was on hold 32...

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1

did not get any help from my phone call. i've spent thousands of dollars on dewalt tools and my concerns to be...

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Rockwell Tools and DeWalt Latest Reviews

Recent published reviews
No votes

What Im needing is to see about setting up an account with our company. I was suppose to hear from a sales rep but I...

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1.4

I received safety boots from a supplier of Dewalt Sterling Safety wear who supplied me with replacement boots from the...

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2

Told me that my machine was too old and they didn't have parts for it. Wanted to sell me a new machine. I told them...

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4

Recently i bought a blower cordless and the 4inch ripping saw... saw broke from a pin dor metal guard usless now blower...

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Rockwell Tools and DeWalt Products and Services

Most reviewed product and services
No votes
  • Dewalt Customer Care (11 reviews)
  • Dewalt Tool Kit (4 reviews)
  • Dewalt Pressure Washer (4 reviews)