PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Grizzly Industrial and DeWalt as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Grizzly Industrial
DeWalt

Grizzly Industrial and DeWalt Overview

Total reviews
117
147
Company responses
0
0
Issues resolved
1
1

Grizzly Industrial and DeWalt Consumer Ratings

Rank
104 out of 930 in Equipment category
109 out of 930 in Equipment category
Customer service
89 in category
111 in category
Website
75 in category
110 in category
Price Affordability
112 in category
130 in category
Product or Service Quality
107 in category
94 in category

Grizzly Industrial and DeWalt Rating Details

Customer service
1.7 (53 reviews)
1.4 (46 reviews)
Reviewer's quote

I can't complain about their customer service they did get a warranty listing for me but it took two weeks to get the spindle. Having used it a little I have found that the tailstock quill is very hard to turn especially backing it out because for some reason the hand wheel has to come in contact...

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...Customer service doesnt get back to you..

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Website
2.9 (48 reviews)
2.4 (48 reviews)
Reviewer's quote

Several weeks later I saw on your website that the planer was in stock (it wasnt at the time I placed the order) but I hadnt received a shipping confirmation so I called and found you were going to hold the order until the helix cutter was in stock (it too was on BO when I placed the order). I...

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...I just got the chance to start registering my purchases again, because the website wasn't working properly on my end...

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Price Affordability
3 (44 reviews)
2.7 (48 reviews)
Reviewer's quote

19,,,now its not the price of the part this review got wrote,,,its because grizzly does not care about their customers or what the tecs tell the customers,,,grizzly has no integrity whatsoever,,,and needless to say I caught them in a lie,,i cant speak for anyone else,,,but I do not like liers and I...

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...That would be made in USA price, and I'd pay that if they were made here. But China? how much cheap, shoddy stuff can they foist on us? The blades are also two sided, it's true, but very delicate and chip when you hit an oak knot. Otherwise, the planer does a good job...

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Product or Service Quality
1.7 (43 reviews)
1.9 (54 reviews)
Reviewer's quote

...This adjustment should have been done as part of the quality control inspection. End users should not be a resource for BASIC operation! Remember that extra screw? It held the conveyor sprocket in place. Discovered only after the sprocket hit the floor of my shop...

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...Then trying to contact them or corporate customer service is a nightmare. They direct my call to an answering message and no human to answer. Worst company ever..

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Grizzly Industrial and DeWalt Pros and Cons

Pros
  • Very unhappy
  • Products
  • Availability of items
  • Great tools
  • Thet are the best tools reliable strong an always great
  • Supose to be guarantee tough
Cons
  • Customer service
  • Website shipping information
  • Using underpowered inverter for the lathe
  • Dissatisfied
  • Poor quality of tools nowdays
  • Warranty sucks

Grizzly Industrial and DeWalt Most Positive Reviews

Top rated reviews
5

I had and excellent experience with grizzly I received a combination lath and mill.the thing had a wheel damaged in...

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5

THIS LINK IM PASTING BELOW
http://www.saledewalt.club/index.php?main_page=account_history_info&order_id=776
SELLS DEWALT P...

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5

This is a Facebook post that I made regarding Grizzly yesterday:
Joe
22 hrs ·
So, I wanted to give a shout out for...

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5

i own dewalt chain saw,grass trimmer,blower,air compressor, drill,(2) shop vac,s,socket sets, stapler,box cutter,ball ca...

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Grizzly Industrial and DeWalt Most Critical Reviews

Lowest rated reviews
1

Grandfather bought me Grizzly G0622 Band Saw for Christmas 2014. Followed instructions for assembly and setup. Worked a...

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1

i bought the dewalt dxpw3425 power washer in sept of 2015. in april of 2017 i had no pressure the pump failed after...

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1

Beware of Grizzly!

It's not a surprise that the machinery sold under their brand isn't first class product, when you bu...

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1

did not get any help from my phone call. i've spent thousands of dollars on dewalt tools and my concerns to be...

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Grizzly Industrial and DeWalt Latest Reviews

Recent published reviews
No votes

No complaint. Got the part. All better now!
Thanks

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No votes

LjfrI'm getting less then 7 minutes on my cuts using a 60v max cut saw $ is anyone else sharing the same issues

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1.2

I bought an edge sander which needed parts after a few months.
I bought a dust collector and they sent the wrong bags.
I o...

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2.2

DeWalt eventually responded; they do not make the component I was seeking, nor apparently do they accommodate anyone's v...

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Grizzly Industrial and DeWalt Products and Services

Most reviewed product and services
  • Grizzly Industrial Customer Care (13 reviews)
  • Grizzly Industrial Shipping Service (8 reviews)
  • Grizzly Industrial Jointer (3 reviews)
  • Dewalt Customer Care (9 reviews)
  • Dewalt Tool Kit (4 reviews)
  • Dewalt Pressure Washer (4 reviews)