PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about SkinStore and Dermstore as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

SkinStore
Dermstore

SkinStore and Dermstore Overview

Total reviews 180 2
Company responses 0 0
Issues resolved 3 0

SkinStore and Dermstore Consumer Ratings

Rank
271 out of 947 in Cosmetics and Personal Care category
84 out of 947 in Cosmetics and Personal Care category
Product or Service Quality
246 in category
394 in category
Website
223 in category
74 in category
Value for money
169 in category
377 in category
Advertised vs Delivered
186 in category
12 in category

SkinStore and Dermstore Rating Details

Product or Service Quality
1.3 (79 reviews)
1 (1 review)
Reviewer's quote

I bought a defective product from them. Its been a month, and they show no signs of giving me a refund. ..

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When contacting Customer Service today, March 10th, I spoke to a Rachel who was very rude and less than helpful in requesting a refund for shipping that promised a day delivery. In allowing her to make her statement, I afterwards attempted to make my point for which she hung up on me. When I called...

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Website
1.6 (76 reviews)
3 (2 reviews)
Reviewer's quote

So, I canceled the order through the website. I also sent messages to receive confirmation of cancelation because I had a bad feeling that there was also going to be "problems" with that department as well. When I didn't receive a confirmation I initiated a live chat and was told that yes, the...

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Obaji microdermabrasion polish and mask. Its like putty. Cannot be used. Purchased too long ago and wont replace. I never opened it. I have been a customer for MANY years.

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Value for money
1.8 (74 reviews)
1 (1 review)
Reviewer's quote

I was promised a free gift ($40 value) with purchase - it was not included in my order. I am very dissatisfied and will never order again if this is the level of support they feel is acceptable. The promise was a full size cleanser w/ my order...

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No items

Advertised vs Delivered
1.3 (73 reviews)
5 (1 review)
Reviewer's quote

Skinstore whom Ive used for years never delivered an order. When I went online to track it it referred to an old order for months before. The helpline said it was very unusual and would check into it and get back to me...

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No items

SkinStore and Dermstore Pros and Cons

Pros
  • Never received product
  • Never recieved promotional items
  • Usually excellent products
No votes
Cons
  • Customer service staff accusations
  • Customer service non-exsistant
  • Extremely poor service
No votes

SkinStore and Dermstore Most Positive Reviews

Top rated reviews
5

.It said I get 10 dollars of my order didnt see it help

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4.2

Obaji microdermabrasion polish and mask. Its like putty. Cannot be used. Purchased too long ago and wont replace. I...

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4.7

I ordered two bottles of skincare from SkinStore. One arrives empty because it had leaked out. With a simple call, they...

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No votes

SkinStore and Dermstore Most Critical Reviews

Lowest rated reviews
1

I ordered cosmetics on June 6, received someone else's order 2 weeks later. I emailed the company using the e-mail addre...

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1

I would like to know how to stop an order from being Shiped and receive a full refund. When contacting Customer Service...

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1

This company, which was the ONLY place from which I would order, is awful. Just awful.

I ordered $100 moisturizer a...

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No votes

SkinStore and Dermstore Latest Reviews

Recent published reviews
3.4

I tried to cancel one product because I ordered two instead of one, by mistake. I emailed five minutes after I placed...

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No votes
1

I am new &;;;;;; entered all my info & now wanting to check out. No way to do it!!!!
Help...

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No votes

SkinStore and Dermstore Products and Services

Most reviewed product and services
  • Skinstore Shipping Service (29 reviews)
  • Skinstore Deal (3 reviews)
  • Skinstore Health And Beauty Advertisement (1 review)