PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about SkinStore and Dermstore as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

SkinStore
Dermstore

SkinStore and Dermstore Overview

Total reviews
151
2
Company responses
0
0
Issues resolved
2
0

SkinStore and Dermstore Consumer Ratings

Rank
237 out of 912 in Cosmetics and Personal Care category
78 out of 912 in Cosmetics and Personal Care category
Product or Service Quality
230 in category
378 in category
Website
199 in category
68 in category
Advertised vs Delivered
180 in category
9 in category
Value for money
165 in category
363 in category

SkinStore and Dermstore Rating Details

Product or Service Quality
1.3 (71 reviews)
1 (1 review)
Reviewer's quote

...When I asked where my products were ( keep in mind they have my $350) they said they would look into it and email. I asked for a time line and they said they didnt know. DO NOT ORDER FROM THIS COMPANY...

Read full review

When contacting Customer Service today, March 10th, I spoke to a Rachel who was very rude and less than helpful in requesting a refund for shipping that promised a day delivery. In allowing her to make her statement, I afterwards attempted to make my point for which she hung up on me. When I called...

Read full review
Website
1.7 (65 reviews)
3 (2 reviews)
Reviewer's quote

...I have read the 14days cancellation return policy for skin store website https://www. skinstore. com/..

Read full review

Obaji microdermabrasion polish and mask. Its like putty. Cannot be used. Purchased too long ago and wont replace. I never opened it. I have been a customer for MANY years.

Read full review
Advertised vs Delivered
1.3 (65 reviews)
5 (1 review)
Reviewer's quote

my package says it isnt delivered because they are unable to and i had to contact the sender immediately please can you check this for me and rectify the delivery otherwise id much rather receive a full refund for the products i did not receive thankfully my credit card didnt allow me to spend the...

Read full review

No items

Value for money
1.7 (65 reviews)
1 (1 review)
Reviewer's quote

I was promised a free gift ($40 value) with purchase - it was not included in my order. I am very dissatisfied and will never order again if this is the level of support they feel is acceptable. The promise was a full size cleanser w/ my order...

Read full review

No items

SkinStore and Dermstore Pros and Cons

Pros
  • Never received product
  • Usually excellent products
  • Never recieved promotional items
No votes
Cons
  • Fraud
  • Customer service staff accusations
  • Customer service non-exsistant
No votes

SkinStore and Dermstore Most Positive Reviews

Top rated reviews
5

.It said I get 10 dollars of my order didnt see it help

Read full review
4.2

Obaji microdermabrasion polish and mask. Its like putty. Cannot be used. Purchased too long ago and wont replace. I...

Read full review
4.7

I ordered two bottles of skincare from SkinStore. One arrives empty because it had leaked out. With a simple call, they...

Read full review
No votes

SkinStore and Dermstore Most Critical Reviews

Lowest rated reviews
1

I ordered cosmetics on June 6, received someone else's order 2 weeks later. I emailed the company using the e-mail addre...

Read full review
1

I would like to know how to stop an order from being Shiped and receive a full refund. When contacting Customer Service...

Read full review
1

This company, which was the ONLY place from which I would order, is awful. Just awful.

I ordered $100 moisturizer a...

Read full review
No votes

SkinStore and Dermstore Latest Reviews

Recent published reviews
No votes

I just received my order today (order number 229672293) . Item "Elemis Pro-Collagen Rose Cleansing Balm" are half full...

Read full review
No votes
No votes

I placed an order last night and just realized that my free 11 piece gift was not included for some reason. Id like to m...

Read full review
No votes

SkinStore and Dermstore Products and Services

Most reviewed product and services
  • Skinstore Customer Care (31 reviews)
  • Skinstore Shipping Service (28 reviews)
  • Skinstore Website (8 reviews)