PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about SkinStore and Dermstore as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

SkinStore
Dermstore

SkinStore and Dermstore Overview

Total reviews
73
0
Company responses
0
0
Issues resolved
1
0

SkinStore and Dermstore Consumer Ratings

Rank
225 out of 1214 in Cosmetics and Personal Care category
825 out of 1214 in Cosmetics and Personal Care category
Customer service
210 in category
No votes
Exchange, Refund and Cancellation Policy
166 in category
No votes
Product or Service Quality
238 in category
No votes

According to consumer ratings and reviews, SkinStore ranks 600 points higher in the Cosmetics and Personal Care category than Dermstore. People gave SkinStore 1 stars for Customer service criterion in Cosmetics and Personal Care category and it is 215 points higher than the worst rated brand in this category. Regarding Product or Service Quality criterion, consumers gave SkinStore 1.1 stars and it is 56% worse than other in category.

SkinStore and Dermstore Rating Details

Customer service
1 (41 reviews)
No votes
Reviewer's quote

...They sent it on to "compliance" although I now do not believe they ever had any intention on providing customer support. They told me that I should have known my skin better than that. They obviously don't want a piece of the thousands that I spend on this stuff a year...

Susan S

No items

Exchange, Refund and Cancellation Policy
1.1 (39 reviews)
No votes
Reviewer's quote

...I sent skin store a message within 1 week after receiving and they are refusing to replace OR refund the faulty product because I threw away the packaging. DO NOT BUY FROM THEM! THEY WILL NOT GUARANTEE THE PRODUCTS THEY SELL TO BE IN WORKING CONDITION!!!..

mom

No items

Product or Service Quality
1.1 (39 reviews)
No votes
Reviewer's quote

There customer service is rerouted to the UK where thery will always turn down a refund no matter what the issue if you have just opened the box. They are callous in their responses..

BD

No items

SkinStore and Dermstore Pros and Cons

Pros
  • Prices
No votes
Cons
  • Extremely poor service
  • Misleading information
  • Fraud
No votes

SkinStore and Dermstore Most Critical Reviews

Lowest rated reviews
1

I ordered cosmetics on June 6, received someone else's order 2 weeks later. I emailed the company using the e-mail addre...

No votes

SkinStore and Dermstore Latest Reviews

Recent published reviews

Just had a question about order. Change your name from pissed consumer-not very classy. Just a suggestion

Read all 73 reviews
No votes

SkinStore and Dermstore Products and Services

Most reviewed product and services
  • Skinstore Customer Care (24 reviews)
  • Skinstore Shipping Service (23 reviews)
  • Skinstore Website (2 reviews)