PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dermstore and SkinStore as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Dermstore
SkinStore

Dermstore and SkinStore Overview

Total reviews 2 152
Company responses 0 0
Issues resolved 0 2

Dermstore and SkinStore Consumer Ratings

Rank
80 out of 920 in Cosmetics and Personal Care category
242 out of 920 in Cosmetics and Personal Care category
Website
67 in category
199 in category
Price Affordability
175 in category
185 in category
Value for money
369 in category
167 in category
Product or Service Quality
385 in category
236 in category

Dermstore and SkinStore Rating Details

Website
3 (2 reviews)
1.7 (67 reviews)
Reviewer's quote

Obaji microdermabrasion polish and mask. Its like putty. Cannot be used. Purchased too long ago and wont replace. I never opened it. I have been a customer for MANY years.

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...I have read the 14days cancellation return policy for skin store website https://www. skinstore. com/..

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Price Affordability
2 (2 reviews)
2 (60 reviews)
Reviewer's quote

I would like to know how to stop an order from being Shiped and receive a full refund. When contacting Customer Service today, March 10th, I spoke to a Rachel who was very rude and less than helpful in requesting a refund for shipping that promised a day delivery. In allowing her to make her...

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...Only after the customer has been baited do they advise the customer they cannot fulfill the order and direct them to purchase some other brand at full price. We strongly recommend that you DO NOT purchase anything from this company!!!! ..

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Value for money
1 (1 review)
1.7 (66 reviews)
Reviewer's quote

No items

I was promised a free gift ($40 value) with purchase - it was not included in my order. I am very dissatisfied and will never order again if this is the level of support they feel is acceptable. The promise was a full size cleanser w/ my order...

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Product or Service Quality
1 (1 review)
1.3 (72 reviews)
Reviewer's quote

No items

...When I asked where my products were ( keep in mind they have my $350) they said they would look into it and email. I asked for a time line and they said they didnt know. DO NOT ORDER FROM THIS COMPANY...

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Dermstore and SkinStore Pros and Cons

Pros
No votes
  • Never received product
  • Usually excellent products
  • Never recieved promotional items
Cons
No votes
  • Customer service staff accusations
  • Customer service non-exsistant
  • Them making it difficult for a customer to correct their mistake

Dermstore and SkinStore Most Positive Reviews

Top rated reviews
4.2

Obaji microdermabrasion polish and mask. Its like putty. Cannot be used. Purchased too long ago and wont replace. I...

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5

.It said I get 10 dollars of my order didnt see it help

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No votes
4.7

I ordered two bottles of skincare from SkinStore. One arrives empty because it had leaked out. With a simple call, they...

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Dermstore and SkinStore Most Critical Reviews

Lowest rated reviews
1

I would like to know how to stop an order from being Shiped and receive a full refund. When contacting Customer Service...

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1

I ordered cosmetics on June 6, received someone else's order 2 weeks later. I emailed the company using the e-mail addre...

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No votes
1

This company, which was the ONLY place from which I would order, is awful. Just awful.

I ordered $100 moisturizer a...

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Dermstore and SkinStore Latest Reviews

Recent published reviews
No votes
1

Did not get my order 233816931 have been trying to get a hold of some one with no results tried on line chat with a...

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No votes
1

I am so angry I feel like I have been robbed. I have not gotten my package which you said was delivered and I cant get...

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Dermstore and SkinStore Products and Services

Most reviewed product and services
No votes
  • Skinstore Customer Care (32 reviews)
  • Skinstore Shipping Service (28 reviews)
  • Skinstore Website (7 reviews)