PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Montway Auto Transport and Dependable Auto Move as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Montway Auto Transport
Dependable Auto Move

Montway Auto Transport and Dependable Auto Move Overview

Total reviews
89
10
Company responses
0
0
Issues resolved
3
0

Montway Auto Transport was first mentioned on PissedConsumer on Mar 31, 2012 and since then this brand received 89 reviews. It is 79 reviews more than Dependable Auto Move received since Oct 28, 2016.

Montway Auto Transport and Dependable Auto Move Consumer Ratings

Rank
141 out of 1508 in Transportation and Logistics category
47 out of 714 in Moving and Storage category
Customer service
87 in category
45 in category
Turnaround Time
83 in category
36 in category
Product or Service Quality
98 in category
54 in category

Montway Auto Transport and Dependable Auto Move Rating Details

Customer service
1.5 (45 reviews)
2.1 (7 reviews)
Reviewer's quote

BOTTOM LINE UP FRONT GO ELSEWHERE HORRIBLE SERVICE AND CUSTOMER SERVICE. I WILL NOT RECOMMEND THEM ANYONE. If I could select no stars I would have...

Shawn M

Carrier never arrived and was unresponsive the day of pick up, called the next day and wouldn't accommodate requested pick up location even though it was from the same distance they were coming from. After they picked up the car they were unresponsive for ETA's, car was scheduled to be delivered on...

PissedConsumer1625621
Turnaround Time
1.5 (37 reviews)
2.1 (7 reviews)
Reviewer's quote

...They promised I would get at least 48 hours notice the next time, something you may wish to request when you book. We were given the drivers direct number. We worked out the rest of the pick up just fine...

Daphne l

The representatives I worked with were great , the main one Matt was able to guide me and explain with transparency exactly how the driver was assigned and how the process work , I really appreciate them taking the time to do so ..

Jason s
Product or Service Quality
1.5 (33 reviews)
1.7 (6 reviews)
Reviewer's quote

...So then after some back and forth arguing with the customer service rep, we get sent over to accounting. They say there was an error in processing the payment then we are told it was after their cutoff time on Friday. We have had nothing but the run around...

Elana V

Scheduled shipment of vehicle with Matt Santinello. Week before no word from them, day befor no word, day of no word. I called them all week trying to get driver info. They NEVER secured driver and led me to believe the driver would be at my home on time. They lowball price and try to up it later....

PissedConsumer1332998

Montway Auto Transport and Dependable Auto Move Pros and Cons

Pros
  • Price and delivery
  • On time delivery
  • Got the runaround
  • Promised prompt service
  • Phony price matt quoted
  • Matt
Cons
  • Paying additional money
  • Dont cover for the damage their carrier makes
  • Paid fake reviews
  • Matt chose to blame me not his driver for leaving my cars
  • Did not pick up my vehicle as promised and will not respond
  • Being cheated and lied to

Montway Auto Transport and Dependable Auto Move Most Positive Reviews

Top rated reviews
5

Initially was taken aback that a driver was assigned and called my contact phone number just an hour after I booked...

5

The representatives I worked with were great , the main one Matt was able to guide me and explain with transparency...

Montway Auto Transport and Dependable Auto Move Most Critical Reviews

Lowest rated reviews
1


Order Number: 122252

*They promise you the world, then they bid so low that the only truck you will ever see is 30 yea...

1

Dealt with William Blair to ship my car from NYC to Miami. The driver they (DAM) contracted with called the night...

Montway Auto Transport and Dependable Auto Move Latest Reviews

Recent published reviews
1

Montway and it's assignee damaged my vehicle in transit, lied about it by covering it up and now the car reeks of mold....

Read all 89 reviews
1

Carrier never arrived and was unresponsive the day of pick up, called the next day and wouldn't accommodate requested...

Read all 10 reviews

Montway Auto Transport and Dependable Auto Move Products and Services

Most reviewed product and services
  • Montway Auto Transport Customer Care (8 reviews)
  • Montway Auto Transport Transportation Service (5 reviews)
  • Montway Auto Transport Car Transportation Service (3 reviews)
  • Dependable Auto Move Customer Care (4 reviews)
  • Dependable Auto Move Vehicle Transportation Service (1 review)