PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Montway Auto Transport and Dependable Auto Move as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Montway Auto Transport
Dependable Auto Move

Montway Auto Transport and Dependable Auto Move Overview

Total reviews 91 10
Company responses 0 0
Issues resolved 3 0

Montway Auto Transport and Dependable Auto Move Consumer Ratings

Rank
158 out of 1058 in Transportation and Logistics category
47 out of 594 in Moving and Storage category
Customer service
107 in category
46 in category
Turnaround Time
92 in category
37 in category
Product or Service Quality
109 in category
58 in category
Exchange, Refund and Cancellation Policy
73 in category
37 in category

Montway Auto Transport and Dependable Auto Move Rating Details

Customer service
1.5 (47 reviews)
2.1 (7 reviews)
Reviewer's quote

BOTTOM LINE UP FRONT GO ELSEWHERE HORRIBLE SERVICE AND CUSTOMER SERVICE. I WILL NOT RECOMMEND THEM ANYONE. If I could select no stars I would have...

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Carrier never arrived and was unresponsive the day of pick up, called the next day and wouldn't accommodate requested pick up location even though it was from the same distance they were coming from. After they picked up the car they were unresponsive for ETA's, car was scheduled to be delivered on...

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Turnaround Time
1.5 (39 reviews)
2.1 (7 reviews)
Reviewer's quote

...They promised I would get at least 48 hours notice the next time, something you may wish to request when you book. We were given the drivers direct number. We worked out the rest of the pick up just fine...

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The representatives I worked with were great , the main one Matt was able to guide me and explain with transparency exactly how the driver was assigned and how the process work , I really appreciate them taking the time to do so ..

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Product or Service Quality
1.5 (35 reviews)
1.7 (6 reviews)
Reviewer's quote

I was given a quote for a door-to-door service that Montway and agreed upon ($859). It was for a door to door services. I was also given a 5-day window when the vehicle would be picked up...

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Scheduled shipment of vehicle with Matt Santinello. Week before no word from them, day befor no word, day of no word. I called them all week trying to get driver info. They NEVER secured driver and led me to believe the driver would be at my home on time. They lowball price and try to up it later....

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Exchange, Refund and Cancellation Policy
1.6 (34 reviews)
1.7 (6 reviews)
Reviewer's quote

The company now refuse to refund me my money claiming they don't guarantee ANY delivery even though they recognize that they have taken on the contract with my stipulations, and several recordings of them acknowledging to deliver on time. Only if a did some homework before engaging with this...

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...I ask William for a refund. He says yes, mentioning it may take a day or so to process. I firm up details with the other transport company before heading to the garage...

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Montway Auto Transport and Dependable Auto Move Pros and Cons

Pros
  • Price and delivery
  • On time delivery
  • Got the runaround
  • Promised prompt service
  • Phony price matt quoted
  • Matt
Cons
  • Paying additional money
  • Dont cover for the damage their carrier makes
  • Would not honor quote or contract
  • Matt chose to blame me not his driver for leaving my cars
  • Did not pick up my vehicle as promised and will not respond
  • Being cheated and lied to

Montway Auto Transport and Dependable Auto Move Most Positive Reviews

Top rated reviews
5

Initially was taken aback that a driver was assigned and called my contact phone number just an hour after I booked...

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5

The representatives I worked with were great , the main one Matt was able to guide me and explain with transparency...

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4.8

They picked up my purchase and delivered it to my home ahead of schedule. Very detailed inspection. My only concern was...

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5

William was great. They definitely informed you of the process and to be aware of scammers. The process was smooth and...

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Montway Auto Transport and Dependable Auto Move Most Critical Reviews

Lowest rated reviews
1


Order Number: 122252

*They promise you the world, then they bid so low that the only truck you will ever see is 30 yea...

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1

Dealt with William Blair to ship my car from NYC to Miami. The driver they (DAM) contracted with called the night...

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1

Mike Mihaylov, the CEO of Montway Auto Transport, engaged me to help him with overhauling the Montway website to rank in...

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1

I cannot say a single positive word about this company. Matt Santinello promised a pickup date of 1/24/17. That did not...

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Montway Auto Transport and Dependable Auto Move Latest Reviews

Recent published reviews
1

I was given a quote for a door-to-door service that Montway and agreed upon ($859). It was for a door to door services....

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1

Carrier never arrived and was unresponsive the day of pick up, called the next day and wouldn't accommodate requested...

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1

I am a transporter, I negotiated the terms of $600 per car from NJ to SC. When I get to the pu location there is only...

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1

Scheduled shipment of vehicle with Matt Santinello. Week before no word from them, day befor no word, day of no word. I...

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Montway Auto Transport and Dependable Auto Move Products and Services

Most reviewed product and services
  • Montway Auto Transport Customer Care (8 reviews)
  • Montway Auto Transport Transportation Service (7 reviews)
  • Montway Auto Transport Car Transportation Service (3 reviews)
  • Dependable Auto Move Customer Care (4 reviews)
  • Dependable Auto Move Vehicle Transportation Service (1 review)