PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mattress Firm and Denver Mattress Company as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Mattress Firm
Denver Mattress Company

Mattress Firm and Denver Mattress Company Overview

Total reviews 1100 78
Company responses 0 0
Issues resolved 14 2

Mattress Firm and Denver Mattress Company Consumer Ratings

Rank
48 out of 218 in Bed and Bath category
34 out of 218 in Bed and Bath category
Customer service
39 in category
26 in category
Product or Service Quality
37 in category
25 in category
Exchange, Refund and Cancellation Policy
39 in category
20 in category
Price Affordability
40 in category
24 in category

Mattress Firm and Denver Mattress Company Rating Details

Customer service
1.5 (465 reviews)
1.8 (38 reviews)
Reviewer's quote

Your customer service is the worst Ive ever encountered..

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...It is being delivered this weekend and I can't wait! I wish all companies provided this level of customer service..

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Product or Service Quality
1.6 (426 reviews)
2 (35 reviews)
Reviewer's quote

They record customer service does not have phone access call store. what crap never again Shop somewhere else..

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...Very dissatisfied with this service and mattress, will never ever buy another Denver mattress product again. will be calling the better business bureau!!!!..

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Exchange, Refund and Cancellation Policy
1.3 (406 reviews)
1.9 (27 reviews)
Reviewer's quote

...Asked for refund and now being told it could be up to a month before I can get it. This is over $3100!..

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...My receipt says I may exchange it for something else in the store. However, I deserve a full refund. They breached the terms by selling an obviously soiled, used mattress..

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Price Affordability
2.2 (403 reviews)
2.9 (28 reviews)
Reviewer's quote

He suggested that we try it out and don't pay full price at checkout and if we were not satisfied we had 120 days to send it back. So instead of getting the free adjustable bed we got the ease adjustable bed which elevates head and legs instead of just head which is free one. We waited until it was...

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Visited numerous shops checking mattress styles, construction, prices, etc. Found several shops where the sales people were very pushy. Found prices varied widely for similar products...

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Mattress Firm and Denver Mattress Company Pros and Cons

Pros
  • Person who sold me the bed
  • Great attitude during the purchase
  • Delivery was good that is about it
  • Salespersons help
  • This bed we purchased
  • Most furnature
Cons
  • Customer service
  • Refund policy
  • Unreliable fraudulent bad basic business services
  • Poor customer service
  • Warranty
  • Sales people

Mattress Firm and Denver Mattress Company Most Positive Reviews

Top rated reviews
5

The people coming here to bash whatever product or company are nothing but a bunch of *** people with nothing better in...

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5

How can I get a copy of the mattress warranty from 2008?

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5

last year I purchased a mattress from mattress firm. Within the 90 day warranty the mattress was lumpy this for a $700 ...

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5

We have a bladder problem on one side and I have yet to find the leak. 3 bladders in mattress and the middle looses air...

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Mattress Firm and Denver Mattress Company Most Critical Reviews

Lowest rated reviews
1

We bought a mattress with a 10 year warranty just over 2 years ago. The coils are damaged and when you lie on the bed,...

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1

I am sharing my review from my experience at the Florence, KY location as it deals with our experience not only with tha...

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1

my mom broke 2 hips so we were told by doctors she must have a firm mattress - we purchased for $1000 Simmons Beauty...

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1

My wife and return a mattress .we bought it in 09 .we brought it back it is under warranty it is a queen durago bed...

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Mattress Firm and Denver Mattress Company Latest Reviews

Recent published reviews
2.5

Ordered on the phone and payed . Got to the store and no one was in the store. I yelled for help then went back to...

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2.7

Denver mattress offered me a new mattress at a 40% discount, because it was returned by another costumer within 30 days...

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1

Sale personal hustled me from day one. Lied from the first day of the sale up to the time I was able to get the sale...

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No votes

Your policy on not stopping and order that has not shipped is ridiculous, Im not driving 70 miles to get a refund,...

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Mattress Firm and Denver Mattress Company Products and Services

Most reviewed product and services
  • Mattress Firm Delivery Service (100 reviews)
  • Mattress Firm Customer Care (86 reviews)
  • Mattress Firm Warranty (59 reviews)
  • Denver Mattress Company Mattress (42 reviews)
  • Denver Mattress Company Delivery Service (5 reviews)
  • Denver Mattress Company Shipping Service (5 reviews)