PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Longhorn Steakhouse and Dennys Restaurant as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Longhorn Steakhouse
Dennys Restaurant

Longhorn Steakhouse and Dennys Restaurant Overview

Total reviews
139
1174
Company responses
0
0
Issues resolved
0
2

Dennys Restaurant was first mentioned on PissedConsumer on Apr 1, 2008 and since then this brand received 1174 reviews. It is 1035 reviews more than Longhorn Steakhouse received since Jun 26, 2014.

Longhorn Steakhouse and Dennys Restaurant Consumer Ratings

Rank
118 out of 3120 in Cafes, Restaurants and Bars category
140 out of 3120 in Cafes, Restaurants and Bars category
Staff
71 in category
136 in category
Customer service
106 in category
121 in category
Product or Service Quality
131 in category
125 in category

According to consumer ratings and reviews, Longhorn Steakhouse ranks 22 points higher in the Cafes, Restaurants and Bars category than Dennys Restaurant. People gave Longhorn Steakhouse 2.3 stars for Staff criterion in Cafes, Restaurants and Bars category and it is 276 points higher than the worst rated brand in this category. At the same time, Dennys Restaurant was rated 1.8 stars for Staff criterion in this category and it is 211 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Longhorn Steakhouse has a higher rating than Dennys Restaurant. Regarding Product or Service Quality criterion, consumers gave Longhorn Steakhouse 1.8 stars and it is 62% greater than other in category. Dennys Restaurant however was rated 1.8 stars and it is 64% greater than other in category.

Longhorn Steakhouse and Dennys Restaurant Rating Details

Staff
2.3 (79 reviews)
1.8 (350 reviews)
Reviewer's quote

...Billy Banks (Manager) provided for my Birthday Dinner all the staff was very attentive to detail, great. communication skills, and ready smile made my experience even better than I ever could have imagined. I’m so grateful for the pleasant experience and hospitality!..

Judy P

Staff just foolong around. 35 monutes for pancakes and eggs. no discount offered for horrible service...

Susan A
Customer service
1.9 (75 reviews)
1.8 (413 reviews)
Reviewer's quote

I thought was really rude being I work for a corporation and know customer service serves a long way. I did not have time to speak with management due to I was on a 30 minute lunch break and that was the purpose of calling the order in. I just wish that better customer service would have been...

Maks

...Some of the worst delivery (or lack there of), restaurant, and customer service I've experienced in my entire life! My food was never delivered, I was still charged, and Doordash doesn't know what happened to the driver! Congratulations Denny's and Doordash...

PissedConsumer1670632
Product or Service Quality
1.8 (72 reviews)
1.8 (276 reviews)
Reviewer's quote

...So sad because I don't only visit there but also Olive Garden a lot which I must say they are way better in costumer service than Longhorn. At least they don't make you feel like a lesser kind of human being..

Breya

...No refills of drinks offered When we told manager how awful the food and service was he just ignored So disappointed. Ruined our last night in Galveston beach..

Cheryl k

Longhorn Steakhouse and Dennys Restaurant Pros and Cons

Pros
  • Waitress
  • Usually great service and food
  • Steak
  • Service
  • Food
  • Staff
Cons
  • Just a bad experence
  • Customer service
  • Service we recieved
  • Horrible customer service
  • Food customer service
  • Worst service ever received

Longhorn Steakhouse and Dennys Restaurant Most Positive Reviews

Top rated reviews
5

I went to eat at the Longhorn Steakhouse in the Legends Outlet on Friday 07-26-2019 and the service was horrible. First...

5

My name is Georgia and i LOVE my Dennys at 555 n. Freeway. Tucson Az
Store#6913.
This absolutely is a crew that treats e...

Longhorn Steakhouse and Dennys Restaurant Most Critical Reviews

Lowest rated reviews
1

The food was salty n cold

1

My wife & I are both in our mid 60's. Have been eating at Denny's all over America for about 50 years. Have...

Longhorn Steakhouse and Dennys Restaurant Latest Reviews

Recent published reviews

Took forever to be seated, drink order took forever. We almost left while waiting for our food because that took three...

Read all 139 reviews

They charged me for a free breakfast

Read all 1174 reviews

Longhorn Steakhouse and Dennys Restaurant Products and Services

Most reviewed product and services
  • Longhorn Steakhouse Customer Care (17 reviews)
  • Longhorn Steakhouse Steak (16 reviews)
  • Longhorn Steakhouse Waiter (12 reviews)
  • Dennys Restaurant Manager (200 reviews)
  • Dennys Restaurant Customer Care (111 reviews)
  • Dennys Restaurant Waiter (87 reviews)