PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dennys Restaurant and IHOP as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Dennys Restaurant
IHOP

Dennys Restaurant and IHOP Overview

Total reviews 1409 1208
Company responses 0 0
Issues resolved 5 10

Dennys Restaurant and IHOP Consumer Ratings

Rank
232 out of 2515 in Cafes, Restaurants and Bars category
305 out of 2515 in Cafes, Restaurants and Bars category
Customer service
209 in category
259 in category
Price Affordability
188 in category
250 in category
Location
209 in category
265 in category
Quality of Food
220 in category
239 in category

Dennys Restaurant and IHOP Rating Details

Customer service
1.8
(539 reviews)
1.6
(466 reviews)
Reviewer's quote

...NO REFUND HAS BEEN PROCESSED! The food is not fit to eat, and Customer Service has been terrible from the minute the order was placed. If given the option, I'd rate Denny's all 0's. Instead, will never be back, not recommend them, and offer our public rating as written here...

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Not customer service friendly even down to the manager. I had several complaints for my Sunday which never happens..

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Price Affordability
2.7
(468 reviews)
2.4
(386 reviews)
Reviewer's quote

...They apologized but still charged FULL price for the other 3 meals and Drinks. I will never go back and suggest everyone else stay away also..

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...The price was excessive for the quantity and quality of the food..

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Location
3
(429 reviews)
2.6
(391 reviews)
Reviewer's quote

This Dennys location is second to none. I originally had a complaint about an online order!, but when I returned I had a chance to speak with the manager. She not only Greeted me at the host stand she was aware of my situation, and resolved the concern with grace and top notch customer service...

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1) This location charged me $3. 00 (2. 99) for two slices of bread toasts...

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Quality of Food
2.2
(428 reviews)
2.1
(387 reviews)
Reviewer's quote

...I appreciate the fact that this is a new service and that it may take the staff a little while to get used to, however, there is no excuse for the poor quality of food and missed items. I would like to be contacted and to receive a refund. ..

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...! 2) The food quality at this location is going down badly - it REFLECTED by there is only "1 CUSTOMER" besides me for the intire time that I was there at the restaurant. I used to eat here very often. This is going to change...

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Dennys Restaurant and IHOP Pros and Cons

Pros
  • Food
  • Service
  • Usually good service and food
  • Leaving
  • Good food
  • Nome
Cons
  • Horrible customer service
  • Worst service ever received
  • Food customer service
  • Poor customer service
  • Long wait time
  • Terrible service

Dennys Restaurant and IHOP Most Positive Reviews

Top rated reviews
5

Best service i have ever had. Adrian C was not only very nice and polite she was very helpful with making my dinner...

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5

I was in there with a few of my friends and our children she was extremely patient with the children I will definitely...

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5

I have had your gluten free English muffin in Norfolk, VA and Myrtle Beach, South Carolina and they are great!! I will r...

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5

AWESOME FOOD GREAT SERVICE. BEST FOOD EVER. BETTER THAN ORIG PNCK HSE

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Dennys Restaurant and IHOP Most Critical Reviews

Lowest rated reviews
1

My fiancรฉe and I went here a day or two ago to spend some time planning a Christmas wedding. We were hungry, and ordered...

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1

IHOP On Ralph and Ave K is horrible with costumer service in all areas
From waitin to b seated down to the dirty dish a...

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1

Waited at least 20 min. to order our food, finally got food but no silver ware to eat with, while eating no waitress...

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1

First Impression ...Will be my last visi!! HORRIBLE....Ladys Room was dicusting Really! On my way back home to pa from A...

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Dennys Restaurant and IHOP Latest Reviews

Recent published reviews
1

I have tried for 45 minutes to get through to the store I made an online order for that got my sandwich wrong cannot...

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No votes

I had did an online order it been a month !!! Totally ridiculous!!! I went to pick up my order they told me they didnt...

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1

We waited for 20 minutes to have our order taken than after another 30 minutes I finally got up and asked the hostess...

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1

Can someone call me cause it look like I'm going to have to go back to google and post again I don't want to do that...

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