PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Moen and Delta Faucet as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Moen
Delta Faucet

Moen and Delta Faucet Overview

Total reviews
138
95
Company responses
0
0
Issues resolved
3
0

Moen was first mentioned on PissedConsumer on Jan 2, 2012 and since then this brand received 138 reviews. It is 43 reviews more than Delta Faucet received since Aug 3, 2013.

Moen and Delta Faucet Consumer Ratings

Rank
43 out of 295 in Pools, Spas and Plumbing Supplies category
33 out of 295 in Pools, Spas and Plumbing Supplies category
Customer service
25 in category
23 in category
Product or Service Quality
32 in category
34 in category
Website
39 in category
37 in category

According to consumer ratings and reviews, Delta Faucet ranks 10 points higher in the Pools, Spas and Plumbing Supplies category than Moen. People gave Moen 2.2 stars for Customer service criterion in Pools, Spas and Plumbing Supplies category and it is 103 points higher than the worst rated brand in this category. At the same time, Delta Faucet was rated 2.3 stars for Customer service criterion in this category and it is 105 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Delta Faucet has a higher rating than Delta Faucet. Regarding Website criterion, consumers gave Moen 2.5 stars and it is 70% greater than other in category. Delta Faucet however was rated 2.7 stars and it is 71% greater than other in category.

Moen and Delta Faucet Rating Details

Customer service
2.2 (70 reviews)
2.3 (34 reviews)
Reviewer's quote

...Contacted customer service to be told I would have to pay an additional $25 plus tax for replacement. Already spent $60 for faucet and $10 for replacement cartridge..

PissedConsumer1723483

...I have been trying to two days to have someone pick up on Customer Service Line. SUPER AGGRIVATING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!..

Deborah D
Product or Service Quality
2.1 (70 reviews)
2.1 (31 reviews)
Reviewer's quote

Unable to contact anyone about defective product and defective replacement parts. They hide computer answering system and then claim very long wait times to speak with anyone. Hours not minutes...

Rick H

Worst service ever. My expensive Delta kitchen faucet fell off in to my sink. I had a repair man come and told me that it was stripped at the base of the faucet and that I needed to contact Delta to get another faucet...

Laura F
Website
2.5 (62 reviews)
2.7 (26 reviews)
Reviewer's quote

I went on Moen's website and downloaded a page which had our faucet blown apart with all the part numbers on it. I called Moen and talked to Peter in customer service. I explained everything to him and he is sending us a new hose at NO Cost! He was very professional and said we should have it...

PissedConsumer1121387

...The Delta repair parts I purchased were perfect for the job and the explanatory repair video on your website was a godsend as I am no plumber. Once again, much appreciated. I will certainly buy Delta faucets and replacement parts as and when I need them so keep up the good work..

Mark F

Moen and Delta Faucet Pros and Cons

Pros
  • Customer service and standing behind warranty
  • Style and look
  • Style
  • Easy to install
  • Cost and design
  • Look of the dryden collection
Cons
  • Terrible engineering
  • Cheap faucet and bad customer service
  • Have not had it yet
  • Quality for price
  • Quality
  • Leaky piece of junk

Moen and Delta Faucet Most Positive Reviews

Top rated reviews
5

I've had numerous bathroom faucets for over 20 years, one has been in about 15 years now with zero problems or repairs....

5

I had two different kitchen faucet lifetime warranty. Model 10901 lf-ss and 21902lf-22 both had sprayer that didn't...

Moen and Delta Faucet Most Critical Reviews

Lowest rated reviews
1

My Moen kitchen faucet began to leak. I called Moen's Customer Service. It is a horrible automated system. I also sent...

1

WHY I WILL NEVER ALLOW ON MY JOB SITES, IN MY RENTALS OR CUSTOMS RESIDENCE PRODUCTS FROM THE GROUP: BRIZO, DELTA, PEER...

Moen and Delta Faucet Latest Reviews

Recent published reviews
1.7

Bought the Moen Caldwell kitchen faucet in March or this year. Had to replace the cartridge on the hot side about a...

Read all 138 reviews

Hello
I called Delta Service to instruct me how to by pass the solenoid sink faucet, Unfortunately ,after 2:20 on hold (...

Read all 95 reviews

Moen and Delta Faucet Products and Services

Most reviewed product and services
  • Moen Faucet (51 reviews)
  • Moen Customer Care (22 reviews)
  • Moen Faucet Warranty (9 reviews)
  • Delta Faucet Faucet (33 reviews)
  • Delta Faucet Customer Care (7 reviews)
  • Delta Faucet Shower Head (3 reviews)