PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about United Concordia Dental and Delta Dental as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

United Concordia Dental
Delta Dental

United Concordia Dental and Delta Dental Overview

Total reviews 161 150
Company responses 0 0
Issues resolved 0 0

United Concordia Dental and Delta Dental Consumer Ratings

Rank
118 out of 380 in Dentistry category
116 out of 380 in Dentistry category
Customer service
72 in category
73 in category
Diversity of Products or Services
92 in category
91 in category
Reliability
69 in category
70 in category
Website
93 in category
96 in category

United Concordia Dental and Delta Dental Rating Details

Customer service
1.2 (79 reviews)
1.1 (59 reviews)
Reviewer's quote

...When I called UC customer service, the claim was again denied even though the dentist only uses the composite filling (as that is what is beat for the patient)!!! Be very careful of what dental procedures you choose to have completed with this company!..

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...This company Customer Service is very poor in dealing with people..

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Diversity of Products or Services
1.3 (64 reviews)
1.3 (41 reviews)
Reviewer's quote

They say they pay 80% out of network and 100% for a lot of services. That's all find and dandy, then in the fine print they say it is that percentage of "allowable costs" which what is considered as allowable is paltry and way below what is typical for any dentist outside of Mexico. Two cleanings...

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...I got a bill for BASIC SERVICES!!! I went up to talk to my dentists billing person and she said I shouldn't be paying out of pocket for ANYTHING for the services they gave. She never heard of anybody getting a BILL for any part of basic services!!! She told me that the company was trying to scam me out of money for procedures that are always written off by EVERY dentist's billing office! She told me I don't owe them anything, as my dentist had already...

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Reliability
1.1 (61 reviews)
1 (43 reviews)
Reviewer's quote

I had the high option plan with United Concordia 2014 ****. Great Expressions is a part of United Concordia's network. When I was going to get a couple of crowns at the top and a new partial. The dentist said since I had great insurance, I should get fixed teeth at the top. They said I would pay...

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i need to talk to DD and cannot reach them by web, email or phone.the website errors out and will not take a contact request.the phone goes unanswered.if your needing a urgent reply then your stuck.

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Website
1.6 (60 reviews)
1.5 (50 reviews)
Reviewer's quote

On the website I found a letter also dated October 2017 that stated me, or my family member's, coverage will end on July 31, 2017 (over 2 months prior to the letter's date!) due to a reported change in eligibility. When re-instating with customer service, who was "sorry for the delayed...

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...Their website does not give any way to unsubscribe from their service, not any directions on how to do so. Worst customer service and horrible billing/service features. I'm out over $1000 due to "time limitations...

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United Concordia Dental and Delta Dental Pros and Cons

Pros
  • Online verification
  • Will pay for least expensive dental work
  • Nada
  • Ok basic care - minimal
Cons
  • Denied legitimate claims
  • Poor handling of a service claim
  • Dont pay claims
  • Customer service
  • Having to call them everyday
  • Refusal to pay claim

United Concordia Dental and Delta Dental Most Positive Reviews

Top rated reviews
3.5

National Guard member here and Ive been using this service for 3 years. I have my billing set up on auto payment to...

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No votes
No votes
No votes

United Concordia Dental and Delta Dental Most Critical Reviews

Lowest rated reviews
1

Latest rejected dental claim: I need 2 crowns molars, and have insurance through my employer with Concordia and through...

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1

Kids had a dental procedure done and we then proceeded to pay the dentist out of pocket as we were told to do. Delta...

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1

Denied claims because UC said I had periodontal disease. My dentist
said my gums were perfectly normal for a man my age....

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1

I signed up to Delta dental PPO plan under the New York State of Health website back in Feb 10, 2014, for the coverage t...

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United Concordia Dental and Delta Dental Latest Reviews

Recent published reviews
2.2

I had the high option plan with United Concordia 2014 ****. Great Expressions is a part of United Concordia's network....

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2.2

i need to talk to DD and cannot reach them by web, email or phone.
the website errors out and will not take a contact req...

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2

I am a recently retired federal employee living overseas, after over 5 years I had had enough of United Concordia...

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No votes

My husband purchased a plan for himself and myself for 1 year. He passed away 3 weeks later and never used it. I find...

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United Concordia Dental and Delta Dental Products and Services

Most reviewed product and services
  • United Concordia Dental Dental Insurance (77 reviews)
  • United Concordia Dental Medical Claim (47 reviews)
  • United Concordia Dental Claim (4 reviews)
  • Delta Dental Dental Insurance (67 reviews)
  • Delta Dental Medical Claim (12 reviews)
  • Delta Dental Claim (6 reviews)