PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about United Airlines and Delta Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

United Airlines
Delta Airlines

United Airlines and Delta Airlines Overview

Total reviews
794
929
Company responses
0
0
Issues resolved
5
5

Delta Airlines was first mentioned on PissedConsumer on Nov 6, 2007 and since then this brand received 929 reviews. It is 135 reviews more than United Airlines received since Dec 12, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with United Airlines customer support team and Delta Airlines customer service.

United Airlines and Delta Airlines Consumer Ratings

Rank
84 out of 576 in Transport category
65 out of 576 in Transport category
Customer service
64 in category
43 in category
Staff
71 in category
42 in category
Website
70 in category
42 in category

According to consumer ratings and reviews, Delta Airlines ranks 19 points higher in the Transport category than United Airlines. People gave United Airlines 1.2 stars for Customer service criterion in Transport category and it is 129 points higher than the worst rated brand in this category. At the same time, Delta Airlines was rated 1.4 stars for Customer service criterion in this category and it is 150 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Delta Airlines has a higher rating than United Airlines. Regarding Website criterion, consumers gave United Airlines 2 stars and it is 64% greater than other in category. Delta Airlines however was rated 2.2 stars and it is 78% greater than other in category.

United Airlines and Delta Airlines Rating Details

Customer service
1.2 (194 reviews)
1.4 (204 reviews)
Reviewer's quote

I mentioned to a Customer Service Agent (CSR) that my wife and I has already checked in and had our boarding passes. At that point, for some reason, the CSR told my wife that she would be allowed to board but refused to process our bags because of the direction she had received from Christine. A...

William D

Worst customer service in decades, a total insult to public due to the enormous wait times. The robot skips waiting queues, tells you that someone will call you back in the given time, but it does not happen. I could not talk to anybody at Delta Reservations for weeks, regardless of time or day...

Lucian N
Staff
1.5 (182 reviews)
1.8 (181 reviews)
Reviewer's quote

... preference to make the over-one-hour drive to LAX myself to pick up the luggage because I do not believe that attention is being placed on this matter by the staff at LAX. I never received a call. 5) I called back again yesterday afternoon and spoke to a third rep, who also tried to call LAX to get a status and could not get...

Ancel

...*- Your staff doesn’t know how to handle people with different languages. While wait for the heavy man to help us, there was a french girl there trying to connect to her flight but no translators. *- Your staff issues wrong tickets...

SQC
Website
2 (166 reviews)
2.2 (161 reviews)
Reviewer's quote

...com reservation website. We used United Miles to purchase the tickets. The flight is operated by Star Alliance partner airline Air Canada...

Gregory C

...I tried calling Delta Security but the phone # at their website is no longer in service. Trying other #'s got me a menu about everything except Security. The pkg...

Estefanie

United Airlines and Delta Airlines Pros and Cons

Pros
  • Kind and helpful flight attendants
  • Very nice flight attendants
  • In-flight service
  • I survived the flight
  • Flight attendants on flight were good
  • Flight schedule
Cons
  • Terrible customer service
  • Lack of humane treatment
  • Treatment at the hands of united staff
  • Bad customer service
  • Worst customer service on any airline i have ever flown on
  • Lack of taking responsibility

United Airlines and Delta Airlines Most Positive Reviews

Top rated reviews
5

Feeling hurt & disappointed. We are handicapped & seniors & had selected two aisle seats when we purchased our tickets...

5

I had one of the best experiences on flight number 1128 on November 4, 2015..the two stewardess in question were Laura...

United Airlines and Delta Airlines Most Critical Reviews

Lowest rated reviews
1

I was physically removed from a flight from San Juan, PR to Chicago because I had a seizure. The pilot felt I was a "sec...

1

Hi, I want to raise a complaint about my flight with Delta Airlines. As I was seating in seat 2A, I wanted to go to the...

United Airlines and Delta Airlines Latest Reviews

Recent published reviews

United Rep, I am in the Philippines and where I am staying is in the path of volcano Taal. Not sure of the health...

Read all 794 reviews

They have delay my fly 3 time i will be missing a date from work .im very disappointed. With no explanation

Read all 929 reviews

United Airlines and Delta Airlines Products and Services

Most reviewed product and services
  • United Airlines Flight (357 reviews)
  • United Airlines Customer Care (68 reviews)
  • United Airlines Flight Booking (52 reviews)
  • Delta Airlines Flight (346 reviews)
  • Delta Airlines Customer Care (77 reviews)
  • Delta Airlines Flight Booking (75 reviews)