PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about United Airlines and Delta Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

United Airlines
Delta Airlines

United Airlines and Delta Airlines Overview

Total reviews
816
1136
Company responses
0
0
Issues resolved
6
7

United Airlines and Delta Airlines Consumer Ratings

Rank
95 out of 438 in Transport category
63 out of 438 in Transport category
Customer service
81 in category
48 in category
Website
60 in category
53 in category
Exchange, Refund and Cancellation Policy
77 in category
44 in category
Price Affordability
89 in category
88 in category

United Airlines and Delta Airlines Rating Details

Customer service
1.2 (202 reviews)
1.5 (273 reviews)
Reviewer's quote

...Extremely poor customer service..

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...Its impossible to get any customer service online and no phone # provided. These companies have even changed the conditions of the trip insurance contract we bought. It covers nothing now but they claim falsely they will help you with your claims..

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Website
2 (173 reviews)
2.1 (213 reviews)
Reviewer's quote

...com reservation website. We used United Miles to purchase the tickets. The flight is operated by Star Alliance partner airline Air Canada...

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...le and to be honest worthy of an investigation! I have almost $7000 in airline tix that were just cancelled that I need to try and rebook! I try to go on your website and it says it can't find my reservation or any indication that I ever tried to book a trip at all!! and that is using the Tix number, Reservation Number, and my Credit Card number!! I don't care that there is a Corona Virus pandemic going on! you have what 80,000 employees and I cant get thru to one of them in a week!! Delta management should be ashamed of themselves and the way they ...

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Exchange, Refund and Cancellation Policy
1.3 (173 reviews)
1.7 (221 reviews)
Reviewer's quote

...Now my sister booked separately on the same flight got a cash refund because she let the airline cancel her flight. I dont need a credit. I need a refund...

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After a number of conversations the final word from your agency was non refundable and if the flight credit is not used by December 31, 2021 the credit and money would be forfeited. I think this policy needs some kind of lead way and my desire to use Delta Airlines is in question. Confirmation...

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Price Affordability
2 (157 reviews)
2.1 (197 reviews)
Reviewer's quote

...rless , I complained to her about the whole issue , and how I paid almost 500 $ for this ticket while I usually take Frontier airlines for less than Half this price and I never have as such as big issue with them . The lady said , its not the airline fault and its the government fault some how . When I asked her at least compensate part of the ticket ...

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...It is like they want you to use someone like Priceline to book through so Delta won't have to deal with any problems. Their website has more and more screens that you have to go through and some of them may suddenly increase the price and you are not sure why. They do not tell you up front...

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United Airlines and Delta Airlines Pros and Cons

Pros
  • Kind and helpful flight attendants
  • Very nice flight attendants
  • In-flight service
  • I survived the flight
  • Flight attendants on flight were good
  • Previous great service
Cons
  • Terrible customer service
  • Lack of humane treatment
  • Treatment at the hands of united staff
  • Bad customer service
  • Worst customer service on any airline i have ever flown on
  • Unwillingness to help

United Airlines and Delta Airlines Most Positive Reviews

Top rated reviews
5

Feeling hurt & disappointed. We are handicapped & seniors & had selected two aisle seats when we purchased our tickets...

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5

I had one of the best experiences on flight number 1128 on November 4, 2015..the two stewardess in question were Laura...

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5

I postponed my flight to MI because of the Coronavirus.

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5

I called the customer service number 7 hours ago to get information on my delayed flight and was to get a call back in...

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United Airlines and Delta Airlines Most Critical Reviews

Lowest rated reviews
1

I was physically removed from a flight from San Juan, PR to Chicago because I had a seizure. The pilot felt I was a "sec...

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1

Hi, I want to raise a complaint about my flight with Delta Airlines. As I was seating in seat 2A, I wanted to go to the...

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1

I had a flight booked in Dec 2013 for travel in May 2014. After confirmation from the customer service in the beginning...

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1

Was shocked not to admitted to The Delta Sky Club with a Domestic full fare ticket. Their policy is only for...

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United Airlines and Delta Airlines Latest Reviews

Recent published reviews
No votes

I had a Lufthansa flight for my cousin RODIC BRANKA WLPQJI flight from DTW 17:50 UA 3628 to Chicago-O'Hare -- LH435...

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4.8

Wanted to reach out and applaud you for your commitment to keeping everyone safe and healthy. I flew a competitor on an...

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No votes

Never refunded a change fee after agreeing to do so. #01624991843683. $300. Charged to my Amex card. Liars

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1.8

I purchased a flight from Greensboro, NC to Miami FL, Mon 5/11/2020. This flight was transportation to Miami for Carniva...

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United Airlines and Delta Airlines Products and Services

Most reviewed product and services
  • United Airlines Flight (362 reviews)
  • United Airlines Customer Care (71 reviews)
  • United Airlines Flight Booking (53 reviews)
  • Delta Airlines Flight (348 reviews)
  • Delta Airlines Customer Care (102 reviews)
  • Delta Airlines Flight Booking (82 reviews)