PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Delta Airlines and United Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Delta Airlines
United Airlines

Delta Airlines and United Airlines Overview

Total reviews 1136 819
Company responses 0 0
Issues resolved 8 6

Delta Airlines and United Airlines Consumer Ratings

Rank
69 out of 446 in Transport category
102 out of 446 in Transport category
Customer service
49 in category
81 in category
Exchange, Refund and Cancellation Policy
48 in category
78 in category
Level of Comfort
39 in category
78 in category
Website
58 in category
65 in category

Delta Airlines and United Airlines Rating Details

Customer service
1.5 (274 reviews)
1.2 (202 reviews)
Reviewer's quote

...Bad Customer Service..

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...Extremely poor customer service..

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Exchange, Refund and Cancellation Policy
1.7 (226 reviews)
1.4 (175 reviews)
Reviewer's quote

After a number of conversations the final word from your agency was non refundable and if the flight credit is not used by December 31, 2021 the credit and money would be forfeited. I think this policy needs some kind of lead way and my desire to use Delta Airlines is in question. Confirmation...

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...And now I would like to get my refund back from United..

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Level of Comfort
2.2 (224 reviews)
1.8 (157 reviews)
Reviewer's quote

...Terrible level of comfort and Service. An old 737 with old style business class seats (Contrast that with our American flight from MIA to St. Lucia on 4/16 that had lie flat seats)...

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...I am an anti government conservative type but we got it get some government regulation into this as the airlines have really receached the theif and fraud level. They do not deliver what they take money for. ..

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Website
2.1 (217 reviews)
2 (173 reviews)
Reviewer's quote

...le and to be honest worthy of an investigation! I have almost $7000 in airline tix that were just cancelled that I need to try and rebook! I try to go on your website and it says it can't find my reservation or any indication that I ever tried to book a trip at all!! and that is using the Tix number, Reservation Number, and my Credit Card number!! I don't care that there is a Corona Virus pandemic going on! you have what 80,000 employees and I cant get thru to one of them in a week!! Delta management should be ashamed of themselves and the way they ...

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...com reservation website. We used United Miles to purchase the tickets. The flight is operated by Star Alliance partner airline Air Canada...

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Delta Airlines and United Airlines Pros and Cons

Pros
  • I survived the flight
  • Flight attendants on flight were good
  • Previous great service
  • Kind and helpful flight attendants
  • Very nice flight attendants
  • In-flight service
Cons
  • Bad customer service
  • Worst customer service on any airline i have ever flown on
  • Unwillingness to help
  • Terrible customer service
  • Lack of humane treatment
  • Treatment at the hands of united staff

Delta Airlines and United Airlines Most Positive Reviews

Top rated reviews
5

I had one of the best experiences on flight number 1128 on November 4, 2015..the two stewardess in question were Laura...

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5

Feeling hurt & disappointed. We are handicapped & seniors & had selected two aisle seats when we purchased our tickets...

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5

I called the customer service number 7 hours ago to get information on my delayed flight and was to get a call back in...

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5

I postponed my flight to MI because of the Coronavirus.

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Delta Airlines and United Airlines Most Critical Reviews

Lowest rated reviews
1

Hi, I want to raise a complaint about my flight with Delta Airlines. As I was seating in seat 2A, I wanted to go to the...

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1

I was physically removed from a flight from San Juan, PR to Chicago because I had a seizure. The pilot felt I was a "sec...

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1

Was shocked not to admitted to The Delta Sky Club with a Domestic full fare ticket. Their policy is only for...

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1

I had a flight booked in Dec 2013 for travel in May 2014. After confirmation from the customer service in the beginning...

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Delta Airlines and United Airlines Latest Reviews

Recent published reviews
5

If ok to have vitamins and makeup bag in my purse
My connection and answered quickly. Delta is the best airlines

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3.6

On Sunday, Sept.6, my husband and I traveled on United Flight 1887, 5:45 pm, from Denver Co to Bradlee International, la...

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1.4

The automated system sucks, the employees at Delta don't want to fix the problem.

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No votes

Aún no he recibido ninguna confirmación del vuelo cancelado

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Delta Airlines and United Airlines Products and Services

Most reviewed product and services
  • Delta Airlines Flight (349 reviews)
  • Delta Airlines Customer Care (100 reviews)
  • Delta Airlines Flight Booking (82 reviews)
  • United Airlines Flight (363 reviews)
  • United Airlines Customer Care (72 reviews)
  • United Airlines Flight Booking (53 reviews)