PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Delta Airlines and United Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Delta Airlines
United Airlines

Delta Airlines and United Airlines Overview

Total reviews
931
794
Company responses
0
0
Issues resolved
5
5

Delta Airlines was first mentioned on PissedConsumer on Nov 6, 2007 and since then this brand received 931 reviews. It is 137 reviews more than United Airlines received since Dec 12, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Delta Airlines customer support team and United Airlines customer service.

Delta Airlines and United Airlines Consumer Ratings

Rank
65 out of 576 in Transport category
84 out of 576 in Transport category
Customer service
43 in category
64 in category
Staff
42 in category
71 in category
Level of Comfort
41 in category
68 in category

According to consumer ratings and reviews, Delta Airlines ranks 19 points higher in the Transport category than United Airlines. People gave Delta Airlines 1.4 stars for Customer service criterion in Transport category and it is 150 points higher than the worst rated brand in this category. At the same time, United Airlines was rated 1.2 stars for Customer service criterion in this category and it is 129 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Delta Airlines has a higher rating than United Airlines. Regarding Level of Comfort criterion, consumers gave Delta Airlines 2 stars and it is 79% greater than other in category. United Airlines however was rated 1.7 stars and it is 65% greater than other in category.

Delta Airlines and United Airlines Rating Details

Customer service
1.4 (205 reviews)
1.2 (194 reviews)
Reviewer's quote

Worst customer service in decades, a total insult to public due to the enormous wait times. The robot skips waiting queues, tells you that someone will call you back in the given time, but it does not happen. I could not talk to anybody at Delta Reservations for weeks, regardless of time or day...

Lucian N

I mentioned to a Customer Service Agent (CSR) that my wife and I has already checked in and had our boarding passes. At that point, for some reason, the CSR told my wife that she would be allowed to board but refused to process our bags because of the direction she had received from Christine. A...

William D
Staff
1.8 (182 reviews)
1.5 (182 reviews)
Reviewer's quote

...*- Your staff doesn’t know how to handle people with different languages. While wait for the heavy man to help us, there was a french girl there trying to connect to her flight but no translators. *- Your staff issues wrong tickets...

SQC

... preference to make the over-one-hour drive to LAX myself to pick up the luggage because I do not believe that attention is being placed on this matter by the staff at LAX. I never received a call. 5) I called back again yesterday afternoon and spoke to a third rep, who also tried to call LAX to get a status and could not get...

Ancel
Level of Comfort
2 (172 reviews)
1.7 (149 reviews)
Reviewer's quote

...Terrible level of comfort and Service. An old 737 with old style business class seats (Contrast that with our American flight from MIA to St. Lucia on 4/16 that had lie flat seats)...

PissedConsumer625914

...I am an anti government conservative type but we got it get some government regulation into this as the airlines have really receached the theif and fraud level. They do not deliver what they take money for. ..

PissedConsumer1018509

Delta Airlines and United Airlines Pros and Cons

Pros
  • I survived the flight
  • Flight attendants on flight were good
  • Flight schedule
  • Kind and helpful flight attendants
  • Very nice flight attendants
  • In-flight service
Cons
  • Bad customer service
  • Worst customer service on any airline i have ever flown on
  • Lack of taking responsibility
  • Terrible customer service
  • Lack of humane treatment
  • Treatment at the hands of united staff

Delta Airlines and United Airlines Most Positive Reviews

Top rated reviews
5

I had one of the best experiences on flight number 1128 on November 4, 2015..the two stewardess in question were Laura...

5

Feeling hurt & disappointed. We are handicapped & seniors & had selected two aisle seats when we purchased our tickets...

Delta Airlines and United Airlines Most Critical Reviews

Lowest rated reviews
1

Hi, I want to raise a complaint about my flight with Delta Airlines. As I was seating in seat 2A, I wanted to go to the...

1

I was physically removed from a flight from San Juan, PR to Chicago because I had a seizure. The pilot felt I was a "sec...

Delta Airlines and United Airlines Latest Reviews

Recent published reviews

I have been trying to copy a receipt from a trip.I put in all of the requisite information, booking number, credit card...

Read all 931 reviews

United Rep, I am in the Philippines and where I am staying is in the path of volcano Taal. Not sure of the health...

Read all 794 reviews

Delta Airlines and United Airlines Products and Services

Most reviewed product and services
  • Delta Airlines Flight (346 reviews)
  • Delta Airlines Customer Care (77 reviews)
  • Delta Airlines Flight Booking (75 reviews)
  • United Airlines Flight (357 reviews)
  • United Airlines Customer Care (68 reviews)
  • United Airlines Flight Booking (52 reviews)