PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sun Country Airlines and Delta Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sun Country Airlines
Delta Airlines

Sun Country Airlines and Delta Airlines Overview

Total reviews
281
1136
Company responses
7
0
Issues resolved
1
7

Sun Country Airlines and Delta Airlines Consumer Ratings

Rank
77 out of 438 in Transport category
63 out of 438 in Transport category
Customer service
63 in category
48 in category
Product or Service Quality
91 in category
47 in category
Level of Comfort
81 in category
39 in category
Website
86 in category
53 in category

Sun Country Airlines and Delta Airlines Rating Details

Customer service
1.4 (126 reviews)
1.5 (273 reviews)
Reviewer's quote

...Very bad customer service..

Read full review

...Its impossible to get any customer service online and no phone # provided. These companies have even changed the conditions of the trip insurance contract we bought. It covers nothing now but they claim falsely they will help you with your claims..

Read full review
Product or Service Quality
1.4 (108 reviews)
1.8 (202 reviews)
Reviewer's quote

...No person answered customer service phone. WE PAID FOR PRIORITY BOARDING AND INSTEAD WE GOT ON A BUS. Tons of fees for nothing!..

Read full review

I tried to reach customer service for 20 times in 20 days- NO ANSWER, they just let you go on automatic line and then...

Read full review
Level of Comfort
1.7 (106 reviews)
2.2 (219 reviews)
Reviewer's quote

...Please go out of business ASAP! I sat on hold for an HOUR and NOTHING! Their level of incompetence and disfunction unreal..

Read full review

...Terrible level of comfort and Service. An old 737 with old style business class seats (Contrast that with our American flight from MIA to St. Lucia on 4/16 that had lie flat seats)...

Read full review
Website
1.9 (103 reviews)
2.1 (213 reviews)
Reviewer's quote

On our way back the website didnt allow us to pay since theres a payment. However when we got to Montagu Bay airport, again they claimed that they cannot see the payment. Since we didnt want to miss the flight, I told them to charge us again and they told us to take the bags out in Minnesota and...

Read full review

...le and to be honest worthy of an investigation! I have almost $7000 in airline tix that were just cancelled that I need to try and rebook! I try to go on your website and it says it can't find my reservation or any indication that I ever tried to book a trip at all!! and that is using the Tix number, Reservation Number, and my Credit Card number!! I don't care that there is a Corona Virus pandemic going on! you have what 80,000 employees and I cant get thru to one of them in a week!! Delta management should be ashamed of themselves and the way they ...

Read full review

Sun Country Airlines and Delta Airlines Pros and Cons

Pros
  • Price
  • Staff
  • I liked simple no frills airfare
  • I survived the flight
  • Flight attendants on flight were good
  • Previous great service
Cons
  • Customer service
  • Very poor experience
  • Customer phone service
  • Bad customer service
  • Worst customer service on any airline i have ever flown on
  • Unwillingness to help

Sun Country Airlines and Delta Airlines Most Positive Reviews

Top rated reviews
5

Arrived in Seattle
Sun Country 281
My bag is not on carousel 1
No help available
G irvine

Read full review
5

I had one of the best experiences on flight number 1128 on November 4, 2015..the two stewardess in question were Laura...

Read full review
5

We flew from Orlando to MSP, March 26th, arriving in MSP 12:25 A.M. Wheeled chairs were waiting for us, two lovely...

Read full review
5

I called the customer service number 7 hours ago to get information on my delayed flight and was to get a call back in...

Read full review

Sun Country Airlines and Delta Airlines Most Critical Reviews

Lowest rated reviews
1

Horrible...went to check in 30 minutes before a 1:20 *** and was told that I missed my flight. Are you kidding me!!?...

Read full review
1

Hi, I want to raise a complaint about my flight with Delta Airlines. As I was seating in seat 2A, I wanted to go to the...

Read full review
1

I have call many time and leave a message needed a supervisor to call me back bothered to get to New York they change...

Read full review
1

Was shocked not to admitted to The Delta Sky Club with a Domestic full fare ticket. Their policy is only for...

Read full review

Sun Country Airlines and Delta Airlines Latest Reviews

Recent published reviews
No votes

I am not a pissed consumer.
When I tried calling however, I guess the phone number changed or something so I did not foll...

Read full review
4.8

Wanted to reach out and applaud you for your commitment to keeping everyone safe and healthy. I flew a competitor on an...

Read full review
No votes

Try book my young bro fly and the line is busy cuz cant get it them

Read full review
1.8

I purchased a flight from Greensboro, NC to Miami FL, Mon 5/11/2020. This flight was transportation to Miami for Carniva...

Read full review

Sun Country Airlines and Delta Airlines Products and Services

Most reviewed product and services
  • Sun Country Airlines Customer Care (56 reviews)
  • Sun Country Airlines Baggage Policy (48 reviews)
  • Sun Country Airlines Flight (44 reviews)
  • Delta Airlines Flight (348 reviews)
  • Delta Airlines Customer Care (102 reviews)
  • Delta Airlines Flight Booking (82 reviews)