PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Spirit Airlines and Delta Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Spirit Airlines
Delta Airlines

Spirit Airlines and Delta Airlines Overview

Total reviews
612
928
Company responses
0
0
Issues resolved
6
5

Delta Airlines was first mentioned on PissedConsumer on Nov 6, 2007 and since then this brand received 928 reviews. It is 316 reviews more than Spirit Airlines received since Jul 18, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Spirit Airlines customer support team and Delta Airlines customer service.

Spirit Airlines and Delta Airlines Consumer Ratings

Rank
112 out of 574 in Transport category
65 out of 574 in Transport category
Customer service
65 in category
43 in category
Level of Comfort
89 in category
39 in category
Staff
74 in category
43 in category

According to consumer ratings and reviews, Delta Airlines ranks 47 points higher in the Transport category than Spirit Airlines. People gave Spirit Airlines 1.2 stars for Customer service criterion in Transport category and it is 127 points higher than the worst rated brand in this category. At the same time, Delta Airlines was rated 1.4 stars for Customer service criterion in this category and it is 149 points higher than the worst rated brand in this category. If we look at Level of Comfort criterion, than we see that Delta Airlines has a higher rating than Spirit Airlines. Regarding Staff criterion, consumers gave Spirit Airlines 1.4 stars and it is 61% greater than other in category. Delta Airlines however was rated 1.8 stars and it is 78% greater than other in category.

Spirit Airlines and Delta Airlines Rating Details

Customer service
1.2 (186 reviews)
1.4 (204 reviews)
Reviewer's quote

...Spirit Airlines sucks and their customer service is even worse. Pay a little more and fly with another airline, you truly get what you pay for. I want a credit for the missed flight..

Shatonya

Worst customer service in decades, a total insult to public due to the enormous wait times. The robot skips waiting queues, tells you that someone will call you back in the given time, but it does not happen. I could not talk to anybody at Delta Reservations for weeks, regardless of time or day...

Lucian N
Level of Comfort
1.4 (171 reviews)
2 (171 reviews)
Reviewer's quote

Considering the level of distress we have been through, we are not ready to accept this solution. Furthermore, as we are moving to Canada early February this year, we won't use any vouchers that you may want to provide. Therefore, we are respectfully asking to be compensated for the balance of the...

Lilach S

...Terrible level of comfort and Service. An old 737 with old style business class seats (Contrast that with our American flight from MIA to St. Lucia on 4/16 that had lie flat seats)...

PissedConsumer625914
Staff
1.4 (170 reviews)
1.8 (181 reviews)
Reviewer's quote

That's because it took Spirit 2 WEEKS to respond to me! And then blamed the reason for the delay on weather! You're an airline for goodness sake! You should staff appropriately to handle that! Clearly they didn't even read or care about my situation - but only spouted back Spirit's refund policy,...

Joel C

...*- Your staff doesn’t know how to handle people with different languages. While wait for the heavy man to help us, there was a french girl there trying to connect to her flight but no translators. *- Your staff issues wrong tickets...

SQC

Spirit Airlines and Delta Airlines Pros and Cons

Pros
  • No pros
  • Cheap flight
  • Flight attendants are always very nice
  • I survived the flight
  • Flight attendants on flight were good
  • Flight schedule
Cons
  • Horrible customer service
  • Unprofessional organization
  • Refuse to refund
  • Bad customer service
  • Worst customer service on any airline i have ever flown on
  • Lack of taking responsibility

Spirit Airlines and Delta Airlines Most Positive Reviews

Top rated reviews
5

everyone like yourself and i should all join together as a class action suit, and go after them!!! i am a disabled vet...

5

I had one of the best experiences on flight number 1128 on November 4, 2015..the two stewardess in question were Laura...

Spirit Airlines and Delta Airlines Most Critical Reviews

Lowest rated reviews
1

Flying out of Portland to Las Vegas..carry on for free...agent punched in $45 extra when my back was turned because hand...

1

Hi, I want to raise a complaint about my flight with Delta Airlines. As I was seating in seat 2A, I wanted to go to the...

Spirit Airlines and Delta Airlines Latest Reviews

Recent published reviews

The airline website states you can bring in a personal bag which can measure 18x14x8. I used this bag numerous time on...

Read all 612 reviews

Between your personnel passing the buck, the website not giving you the right department, you have no care about...

Read all 928 reviews

Spirit Airlines and Delta Airlines Products and Services

Most reviewed product and services
  • Spirit Airlines Flight (242 reviews)
  • Spirit Airlines Flight Booking (45 reviews)
  • Spirit Airlines Customer Care (42 reviews)
  • Delta Airlines Flight (346 reviews)
  • Delta Airlines Customer Care (77 reviews)
  • Delta Airlines Flight Booking (75 reviews)