PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Spirit Airlines and Delta Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Spirit Airlines
Delta Airlines

Spirit Airlines and Delta Airlines Overview

Total reviews 826 1134
Company responses 0 0
Issues resolved 6 8

Spirit Airlines and Delta Airlines Consumer Ratings

Rank
127 out of 445 in Transport category
68 out of 445 in Transport category
Customer service
69 in category
44 in category
Level of Comfort
96 in category
36 in category
Exchange, Refund and Cancellation Policy
80 in category
44 in category
Website
110 in category
56 in category

Spirit Airlines and Delta Airlines Rating Details

Customer service
1.3 (240 reviews)
1.5 (273 reviews)
Reviewer's quote

...Customer service was of the utmost help. The woman was very understanding and help me fix it so I could still get on the flight I wanted. Thank you..

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...Bad Customer Service..

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Level of Comfort
1.5 (222 reviews)
2.2 (222 reviews)
Reviewer's quote

Considering the level of distress we have been through, we are not ready to accept this solution. Furthermore, as we are moving to Canada early February this year, we won't use any vouchers that you may want to provide. Therefore, we are respectfully asking to be compensated for the balance of the...

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...Terrible level of comfort and Service. An old 737 with old style business class seats (Contrast that with our American flight from MIA to St. Lucia on 4/16 that had lie flat seats)...

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Exchange, Refund and Cancellation Policy
1.3 (204 reviews)
1.7 (224 reviews)
Reviewer's quote

...I rebooked without penalty but they refused to rebook my car or give me a refund. In other words they stole my money. I'm not asking for a refund just to move the dates...

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After a number of conversations the final word from your agency was non refundable and if the flight credit is not used by December 31, 2021 the credit and money would be forfeited. I think this policy needs some kind of lead way and my desire to use Delta Airlines is in question. Confirmation...

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Website
1.6 (201 reviews)
2.1 (215 reviews)
Reviewer's quote

...The website has been down most of the day and texting is a dead end. Spirit, I wanted to keep my business with you but no one can answer because there is nobody answering..

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...le and to be honest worthy of an investigation! I have almost $7000 in airline tix that were just cancelled that I need to try and rebook! I try to go on your website and it says it can't find my reservation or any indication that I ever tried to book a trip at all!! and that is using the Tix number, Reservation Number, and my Credit Card number!! I don't care that there is a Corona Virus pandemic going on! you have what 80,000 employees and I cant get thru to one of them in a week!! Delta management should be ashamed of themselves and the way they ...

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Spirit Airlines and Delta Airlines Pros and Cons

Pros
  • Cheap flight
  • No pros
  • Cheap
  • I survived the flight
  • Flight attendants on flight were good
  • Previous great service
Cons
  • Horrible customer service
  • Refuse to refund
  • Dishonesty
  • Bad customer service
  • Worst customer service on any airline i have ever flown on
  • Unwillingness to help

Spirit Airlines and Delta Airlines Most Positive Reviews

Top rated reviews
5

everyone like yourself and i should all join together as a class action suit, and go after them!!! i am a disabled vet...

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5

I had one of the best experiences on flight number 1128 on November 4, 2015..the two stewardess in question were Laura...

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5

I need to cancel my flight my work contract was extended.

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5

I called the customer service number 7 hours ago to get information on my delayed flight and was to get a call back in...

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Spirit Airlines and Delta Airlines Most Critical Reviews

Lowest rated reviews
1

Flying out of Portland to Las Vegas..carry on for free...agent punched in $45 extra when my back was turned because hand...

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1

Hi, I want to raise a complaint about my flight with Delta Airlines. As I was seating in seat 2A, I wanted to go to the...

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1

I was pulled out the line to board the plane randomly and had my boarding pass checked for the carry-on charge. It...

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1

Was shocked not to admitted to The Delta Sky Club with a Domestic full fare ticket. Their policy is only for...

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Spirit Airlines and Delta Airlines Latest Reviews

Recent published reviews
No votes

I payed for the flight with my visa debit and the car rental place does not accept Debit. Can we switch her name over...

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No votes

What do you have to do with Delta you can't answer my question if you're not Delta

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No votes

To take action immediately please :
The pilot Tito Hungo ( fly # SK154 ) is not representing in a professional way the pr...

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No votes

They never refunded my ticket money which they cancelled my flight for the 3/25/2020

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Spirit Airlines and Delta Airlines Products and Services

Most reviewed product and services
  • Spirit Airlines Flight (257 reviews)
  • Spirit Airlines Flight Booking (53 reviews)
  • Spirit Airlines Customer Care (52 reviews)
  • Delta Airlines Flight (349 reviews)
  • Delta Airlines Customer Care (98 reviews)
  • Delta Airlines Flight Booking (82 reviews)